ACME Markets

I experienced a number of problems with ACME Relocation. Please BEWARE this company. They will up the charges at the last minute (by double, in my case) and damage your belongings.

First, my things were dumped haphazardly and without regard into the boxes. Nothing was organized, small things were mixed in with larger things, and unpacking was a nightmare. As would be expected with this kind of carelessness, some things were damaged, including two lamps, professional rolled up research posters, makeup, and a souvenir from Paris that is not replaceable.

Second, many things were left behind to begin with. These items include three storage shelving units, a medal, some décor, a power cable, my shower caddy, my stepstool, my curtain rod holders, a bunch of my pans, my crockpot, my cooking utensils, my silverware, all my bathroom cabinet items, and the items under my kitchen sink. I had to find a way to pack all of these things myself at the last minute, including dissembling and boxing the storage units.

Finally, only two guys were sent to do the unloading. That may be standard, but at least one of them was ready at the outset with excuses not to finish the job. He proclaimed upon arrival that he was tired and hadn’t eaten all day. While I had compassion for him, it is not fair that this became my problem, as the paying customer. Some boxes were moved to the appropriate rooms, but most were left in the living room on the main level. I had to move the boxes myself to the appropriate levels and rooms, and needed to ask my brother and nephews for help. This same mover asked me if there was anything else we needed moved before they left, but in the same breath, told me he wasn’t looking to move any boxes to the right rooms because he was so tired and hungry. Additionally, nothing that had been dissembled was reassembled, as had been promised.

On the day of the move, in order to stay within the cubic feet that had been estimated and not increase the cost another couple thousand, I had to ditch my couch, my porch swing, and a bench that was made for me by a dear friend. As a single mother, this left me in quite a bind trying to figure out how to dispose of these items.

This all happened after my initial estimate of about $7k was increased to nearly $13k after doing a more complete inventory with about a week left before the move. This felt very dishonest to me and put me in a bind because by this point, the move was so close that I was unable to find another moving company or to start packing on my own (as a single mother with a child with special needs). After this increase, we found the price to be even more on the day of the move, and then even more on the day of the drop off. This practice of upping the charges when we’re already at this point of commitment is borderline coercive.

This is all to say that I believe I should have experienced much better service for the price I paid, especially when the cost ended up being twice as much as originally estimated. I would not have gone with this company had I known the price would be so high in the end, or that the service would be so terrible.

In sum, for nearly $14k, I should have received:

• Careful handling of my belongings

• A thorough search of my premises to make sure nothing was missed

• Being on time with the delivery (drivers were about an hour later than stated)

• Items that were dissembled being reassembled

• Boxes and furniture placed in the right rooms

• Movers coming prepared for the work

• Proper estimate processes (looking at my actual belongings rather than making a poor estimate and then raising the price at the last minute)

In reality, I did not receive any of these essential elements of a proper move and this costed me in more than just money.

3/16/24 2PM. At first, you had enough product and people. Shortly thereafter, you reduced the number of cashiers to zero, one or two, never enough for the amount of customers. Meanwhile there were 2 people watching over self checkout. The store is also under construction now so there is a distinct issue with product, you should have closed for this. Also, I went by the meat counter to use the bathroom and smelled the rottenness of bad seafood. Seafood should never smell! The bags of rotisserie chicken always open up and spill before we even get out of the store. We are middle aged, we do not want to bag our groceries. We are weekly shoppers who usually spend about $200 each time, but not again, until you fix these issues.

Shane Peters, [protected]@gmail.com

The bakery dept always, always burn the cookies they make. Especially the white chocolate macademia cookies. I refuse to spend $^, for four burnt cookies. I have asked them to please stop burning them but they never comply.

I have gone to the mgr & complained & he did talk to them to no avail.

Whenever I come across burnt cookies now, I scoop them up & bring them to the mgr's office.

Today, I bought 2 packs to the office, mgr not in yet. Left them & then I saw an employee take them back to the bakery & put them back on the shelf, she had blond hair. This was apprx 7am.

Acme prices are higher than the other 4 markets near me. The other markets give you paper bags but acme makes you pay for a paper bag,

From now on I will be shopping at one of the other 4 mkts near me.

This is unacceptable.

Lin dixon

They were perfect in beginning now price higher crust & chicken are excellent but they put no gravy no vegetables it is dry no effort to make it the way it should be prepared charged more but get less most are flat & undesirable I hope they can fix this cause there pot pies were so good please make them juicer & more vegetables please thank you this been going on for last 5 months as time goes by never changes I buy some every week just disappointed ☹️

I called customer service today because I had over $500 in purchases towards free turkey but was only showing $199. Person I spoke with said problem might be that I had two separate accounts and she was going to link them. Then she asked me for info on receipts which I repeated twice but she then asked me to send her copies. I asked her to email me so I had email to send these to. Anyway result is she never emailed me. My purchase towards turkey now shows $0. I’ve been a customer for over 23 years but this is unacceptable. If this isn’t resolved I will switch to Stop n Shop or ShopRite. Lots of choices. Signed Marjorie Irwin. [protected].

I am contacting in order to make a complaint on employee at Yorktown Heights, NY, Jayson Monteleon. As I was approaching the register I was bothered by his harsh tone. Not only was he disrespectful but was on his phone while slowly checking me out. Furthermore leading to poor service. This has been an ongoing issue and I believe the morale and poor service will lead customers away.

I just left the Acme at 5th and Spruce street in Philadelphia, 19106.

After purchasing $30 worth of groceries I decided to pick up some cigarettes too. I average trips to this Acme 3x weekly and spend about $5-600 per month.

When I got to the cigarette counter the gentleman there said he wasn’t authorized to sell cigarettes. He then called a woman (manager) in the store to help me. This manager informed him to tell me cigarettes could not be bout until 8:00am. It was 7:53 exactly. I’m beyond disappointed in this service for a loyal customer.

There is a Giant store about the same distance from my home. Perhaps they would appreciate my business going forward.

I am a regular customer at the Acme located in Midland Park, NJ, on the corner of Goffle Road and Lake Avenue. I noticed a large amount of mold / mildew located at the bottom section (very visible) of the freezer containing all of the milk products, and this is going on month two (2) since I alerted the customer service / manager of the store. To date, it seems like the freezer has not been cleaned and I worry that this can pose a health hazard if it continues.

Hi, my name is Hua Chiu and I was shopping at ACME Boonton today around 12 Noon. When I reached Deli section for some slice turkey and cheese, there were no one around, so I showed African American employee my phone with three items that I needed, and after maybe two minutes, he said ok, he got it, I ask are you ok with them, he said he got it. After a few moment, I saw he started to work so I walked away to get some chicken at the meat section, when I turned around, there was a lady just arrived behind me. After no more then two or three minutes, I walked back to deli section. I saw he was slicing the lady's order. I kinda felt awkward why he is doing lady's first. After he finished lady's first items, he asked the lady's second items and started working on it. That was when I asked him and said, [ Hey, where is my order?], he answered back with I needed to wait until the end because now there was an American elderly couple waiting too. So I answered back: [ I was here first when no one around why you are not working on my order.] He said: [ I walked away so I am no longer the first one] , I replied with: [ I was there first and showed you my order when no one around us, and you accepted them]. Now we both raise we voiced now, and the lady just making the she knew nothing face. The deli guy answered back with loud voice and said:[ When he sliced the items, customers need to wait for them can not walk away.] After I heard that I were upset but without causing anything, because I shopped at ACME Boonton all the time, sometie deli person ask me to waiting because they are working on someone else's order when I did not see the person. That is pure double stander. When I heard he said I needed to be there, I said: [ I was there first, and if you had problem, you need to tell me first... that was when an white American employer yells at me and said I can not raise my voice at all. That person hurt my feeling now, I felt I was look at with a color glasses on, because the same person as I recalled had a big argument with one American lady when I was shopping there a few month ago. It went over a long long time more than 30 minutes, and manager had to called in. I finished checking out and they still going at each other. How come, no male employee tell that lady to shout up. I was deeply hurt. After the male employee tell me to stop, the deli guy asked to pick up my items at the shelves in front of me, my Items were there. The lady left, she said she did not want no part of it, the American elder couple came to me and asked to see my phone and helped me to find, of course we can only find one item, but wrong weight. I am ready to walk away when he showed me the cheese and asked to see my phone for last items. So now whose fault is that. If it was my fault, they would not help me, and the deli guy would not even want to talk to me. Isn't the American guy shout me out loud too. I was clearly been looking at with color here. I has been at deli all the time, I was asked to waiting when they were working with someone else's order when the person walked away. Why I had to be the different, I always asked the person, do we do the item one at a time, sometime they do one at a time, or other person really good at, they just look and remembered them all. I know ACME employee Boonton, and they all are great, except that two male employees that I met today, and especially the one tell me to stop talk back, he yell too.

I visited the Acme market on in Maple Shade New Jersey. The one on Main Street in Maple Shade. I love going to that store because everyone is always so nice to me when I asked about a product. The store manager came over and was so snippy to me. I asked for the price of cherries because they came up too much money and I thought there was a coupon for them and there was and when I asked about it, she said, can I see your phone! And then when I was taking too long, she said, tell me when you’re done! And then she went to go get her glasses I guess and was very rude to one of the workers. And this worker is always very nice. She said that she was stressed because of her mother. I have a special-needs daughter and I’m going to get a shot in my knee today. So we all have our problems. It’s no reason to be nasty. I’m always very nice to everyone there because they’re nice to me. This is the first time that I’ve had a problem at this acme and I’ve lived at my address. For 30 years. I just thought I should let you know. Because it was so obvious and that she was being so rude to me. And I was checking out my own stuff. She wasn’t even me out! I never ever write one of these complaints, but it was that bad.

I bought a salad from Acme supermarket and immediately as I was eating it I noticed the taste was funny. Most of the lettuce was rotten and it tasted as if there was sand or dirt in the salad. I bought two salads actually. The first salad was fine. As I started to eat a second salad, which was the one I believe to be contaminated, I noticed a huge difference. Like a fool, I ate more of it but just couldn’t take the horrible taste and I finally stopped eating it. I was so far away from the  store I purchased it from so I didn’t go back to return it. Instead, I took pictures of the salad and the receipt and planned on sending an email for a refund. The same night I started to feel really sick to my stomach and even vomited twice. I had a stomach ache all night and couldn’t work the next day. I’m not really sure what was in that salad or how to handle the situation. I’m just hoping it wasn’t something done intentionally and I am hoping for a refund and some type of credit or compensation. I am a very loyal customer and would like to continue to be. Please respond. Thank you.

I have Horizon NJ Totalcare (HMO D-SNP. I have the extra Benefits card, a debit card. I have the list of approved foods that I am allowed to purchase. The list has approved ALL NUTS. At first I was buying the unsalted peanuts in the shell, they are healthier than salted. Now all of a sudden they will not go through. Please fix this. The dates now are every time I go shopping at ACME Markets.