ACME Markets

l shop at the Bryn Mawr ACME at least once a week, usually on Sunday afternoons. I need to drive an additional 10" to get to it, since my closer local Giant store is always too busy and I hate waiting in line for long periods of time. My experience with this ACME store is normally pleasant with reasonably quick checkout lines.

This Sunday, March 19 at about 4:45 PM, the attendant at number 5 aisle, told me to go to number 2 aisle, (where there was no attendant there). Then he told me to go to #3 after I told him there was no one there at # 2. #3 aisle had two people already in line. There was NO ONE in this man's aisle(the #5 aisle attendant) and I was in a bit of a hurry with a lot of groceries. Why do I have to wait longer, spending more money than most people, just because I didn't buy alcohol on this particular trip? Is this Acme's regular practice? It was not an alcohol-only line, but a line for those who wished to buy alcohol along with groceries...so why was I shunned from buying my groceries in this man's aisle? It should be noted that there are 2 aisles devoted to alcohol purchases in this store and #5 was the only one open, but again, no one was purchasing alcohol at this time.

This is poor customer service in my opinion and there didn't seem to be any manager onsite to complain to at the time, nor did I have the time at the moment to complain. This man has told me to go to a different line before, but I understood a little better at the time since there were more people buying alcohol at that time when I was shopping. I think this particular ACME should review individual employees and their willingness to help customers get through their purchases regardless of whether or not they are buying alcohol.

I may or may not go back to this ACME as right now I am astonished that you have employees who treat customers like this. This man was older but I am a senior too and still work a full time job. This is blatant disregard to a regular customer and I just want someone at ACME to know about it.

I ordered a Pickup and Go ordered today 3/14/2023 and scheduled pick up for 6:00 as the time slot was offered online. At 12:57pm I received a text from "Lily" advising that she leaves at 5:00pm and will not be able to bring my groceries out to the car but I can pick them up at the counter. I replied to the text and advised I have severe arthritis and am not able to walk far which is why I selected the pickup and go option. I requested a cancellation since the service I was expecting was not available. Lily then said the order would cancel itself if I didn't pick it up.

I wanted to make sure the order was actually cancelled so I called the store. I advised that I was speaking with someone via text and wanted to make sure my order was cancelled. Lily said I was speaking with her. I then said I just wanted to call to make sure we had a clear communication.

In my opinion she became aggressive with her tone and dismissive as she continued to interrupt me. I tried to explain I was not trying to be difficult but wanted to make sure I wouldn't get charged for the order. Again, she continued to interrupt me and said she's the only person who brings the orders out and she's leaving at 5:00. I asked her to lower her voice and that there was no reason for her to be aggressive with me. I then advised I would like a refund and that I would not use this store again.

Lily then said I she doesn't want me to use the store again. I said I was going to file a complaint with corporate and she sarcastically said "good luck. I'm going to call them myself." She then hung up on me. I immediately called the complaints department at [protected] and spoke with Ryan.

Ryan was not very supportive and I'm sure he is a person to collect the information, but he appeared distracted while speaking with me. There were long pauses between his responses. I had an emotional breakdown as I've been recently diagnosed with arthritis and this is all new for me. Not being able to walk regularly for long periods is an adjustment within itself. To then have to deal with a person who opted to work with the general public and not appear to have any foundational customer service skills is disappointing.

My family has been Acme customers for years. I recall my great grandparents getting chicken after Sunday service at the Acme in Oxford, PA. I am shocked and appalled at the level of service received from your employee today and equally disappointed in the call to the complaints department.

She is extremely rude and unprofessional she literally threw the receipt at me with a smirk on her face yesterday she was the only cashier open unfortunately. When I went to use my card I wanted cash back she turned the machine around and can Eller my cash back she then told me to go use the atm. She didn't help bag one thing and started another order before I was done p,ease address this as I am not the only customer she has been disrespectful to

I went to the Midland Park Acme and was looking for scallions. There was no employee in the produce department. I asked the nearest Acme employee, apparently a meat department employee, who without looking said that there was someone in the produce department. I politely mentioned that there was no one and he walked over to the produce department and saw that I spoke the truth. He went to the back office and reemerged 5 minutes later, did not come over to me in produce, and went back to the meat deaprtment like I did not exist. I waited for five minutes, and no one came, so I left. Wholly unsatisfactory.

People have choices about where they shop. I will shop elsewhere.

this product has a shelf life of 30-45 days (dairy product)

90% of the times I try to shop at ACME stores

the shelf is empty.

I am fed up with the apologies, excuses

Store Location: FOULK ROAD & NAAMANS ROAD, 19810

store location: CONCORD PIKE, FAIRFAX, 19803

IRONY: THE LARGEST DAIRY IN STATE OF DELAWARE IS LOCATED WITHIN 2 MILES OF BOTH STORES, Concord Pike, Beaver Valley Rd.

Customer service failure

I stopped in at Acme #21 in Green, Ohio. because it was on my way home from work and I just needed an onion and a few more things. I was also hoping to find a new to me store to visit more frequently since I’m new to the area . I was impressed with the appearance of the store and the selection of food. I was considering making this my main store for groceries. The checkout lines were very long ( only 2 cashiers) so I went to the self check- out, which is something I usually want to avoid. I didn’t realize I needed a loyalty card to use the machine. I saw the sign that said “card only” I thought it was referring to my payment. The employee overseeing the line rudely told me I needed a loyalty card. She scanned one that she had in her hand and rolled her eyes as she did so and pointed to the sign. I was about to self- check my onion but since I didn’t know how to do this without a barcode, I decided to leave the line. I’d rather wait in a long line and pay more money than to deal with a rude employee. I did, after paying super high charges, apply for a loyalty card- but IDK if I will be back …..

On a recent trip to your store in Feasterville, Pa. (Street Rd), I was dropping off the wife at the door and went looking for a handicap parking spot. I went to the normal area where I usually park handicap and the signs for HP were painted over. What's with that ? There were NO HP parking spots in that area at all !

I think there might have been some across the other side of the parking lot, away from the store doors. But...here they were those dang Pick Up spots.

I thought there was a requirement for a number of HP spots to be provided by each store. I eventually decided to just drive around to find a parking spot close enough for my limited travels. I thought about asking the township (Bensalem) about this but I though I would give Acme a chance to rectify this situation.

Tim C

I am a 76 year old handicapped senior citizen who uses a cane to walk

.On August 16th about 2:30 in the afternoon located in the Newtown Square Shopping Center on West Chester Pike, 3590 West Chester Pike. There was a car parked in the handicapped space with no handicapped tags or placard. It was a maroon ford mustang. I had to park 5 spaces past the handicapped spots. I went to customer service to complain and the woman behind the counter looked at me as if to say "what do you want me to do" I suggested she should call the police. She looked at me and said, you have to talk to bookkeeping. I don't even know where bookkeeping is and why should I have to do that. I just walked away. She never even offered to make an announcement. I guess bookkeeping would have to do that too.

There are only 4 handicapped spots, 2 at each end of the store. You have more spots for people to park and pick up their orders and they are closer to the doors than the 4 handicapped spots.. I guess I will shopping somewhere else where it is more conveniert for handicapped people

The Downingtown ACME is floundering, having a hard time retaining new employees. Several more have left this week. This results in high turnover which leads to mistakes and poor customer relations. The reason: Primarily due to a lack of training, with employees thrust into the job without being coached beforehand. Why? They are short on employees, and need immediate help on the registers. This leads to mistakes. The other problem is the supervisors would rather criticize than take the time to train their employees.

ACME Management should check into how many new employees quit within the first two weeks (if you even maintain such data).

The Service is extremely nice and friendly at this ACME, however when this ACME gained a Beer/Wine Section during the middle of the Pandemic to the present day since staff at that store is still getting affected by COVID/Variants.

***When the store Gained Booze-related items. I and many lost our Farina Orginal Malt-O-Meal, as well as myself and others lost Fisherman's Friend Cough Drops.***

This ACME is literally in my backyard, I am told that because they are a small store, they can not get these two items so I would have to travel 45 minutes to get to the Red Lion Road ACME in order to get these items. Oxford Avenue ACME in Philadelphia, 19111 zip is in my backyard, and then it's the ACME. I was told that I was to go to a store that is 45 minutes from me (I take public transportation). No one uses the small booze-cafe in the front with the TV's because in this neighborhood no one wants to have a beer at the ACME, since it is a little store. Why not remove that section. But whatever. I am sorry. I am a person is deemed disabled, so going to an ACME that is 6.1 miles away but takes me longer because I take public Transportation or CCT. I though 44 falls in the old people boat so I found out after these Items were taken out of the neighborhood store. So on behalf of my older people friends and myself. For an ACME employee to tell me to travel and they can't do anything about this is just wrong. His name was Thomas, which was said in front of the Store Manager who was looking at the news on his phone.

This morning (6/30/2022) at 10:15am, I visited your store, located at 4001 Walnut St, Philadelphia PA- Store # 2397 and was very disappointed by the customer service I received, the employee working the self check out could not be more rude. I do not know her name since she had no name tag on nor a uniform. She was an African American female, young in her early 20's, possibly late teens, wearing a blue t-shirt and baseball cap. She seemed annoyed that needed help. Not only did she not say one word to me, she just wiped her card and I had to do the rest. Honestly, in today's times and your store being higher than most, at least you could offer great customer service. Very disappointing.

Grace Umbrell

[protected]@gmail.com

I was in your Boonton, NJ store at 5:58 pm on 5/23/22 and made a purchase for $9.58 yet when they charged my card the total they charged me was $32.91 so I returned to the store at 6-07 to speak with the manager that as soon as she heard me ask for a manager immediately left the store and another employee directed me to another manager. I spoke to a nice man who had no idea how to fix the issue who proceeded to call the store manager on speakerphone who several times told me to go F**ck myself.. she immediately realized what happened but refused to come back in the store from the parking lot because she was off the clock. I was willing to wait to resolve the issue until this morning until she was belligerent, rude and cursing on speakerphone maybe not realizing she was on speakerphone, until she cursed at me I was trying to make sure the store didn’t lose money if I disputed the charge with my credit card company and wanted to pay for my actual purchase and not the next person in lines order. I still haven’t received any update or call from her and when I called to inquire I was told she threw out my information that I left with the other manager because it’s “my problem not hers”. Totally inappropriate behavior from a manager and even worse image to portray to a someone who recently began shopping at your store. No wonder the store is empty every time I go there and the staff looks miserable and not very friendly.

I bought a pack of 80/20 ground beef. When I got home and opened the pack to cook it. I noticed there was older ground beef in the middle of the fresh. Is this a practice Acme normally does. I think it is very misleading and have not seen this done in a long time. I was so disappointed from what I thought I was purchasing. Would it not be easier to mark the product down for a fast sell instead of misleading a customer in what they think they are buying? I know some stores in the past have bleached meats. I certainly hope I don't need to be concerned about purchasing meat from your stores. Very disappointed customer. Sincerely, Julie

I was just at your Freehold store in NJ at 415 pm and there was no fried chicken available and no potato wedges the girl behind the counter told me what was on the warmer rack was all she had just 2 chickens that were rotisser and walk away from me. So i asked her why and she just ignore me.

Purchased 8 pc chicken with wedges, when we sat for dinner and cut open chicken breast it was gray…. The wedges were shriveled! The chicken was greasy and some pieces still had feathers! I thought the chicken looked odd but since the Deli Manager waited on me I figured I was wrong… not only that , the salad area was not clean and most of the salads looked brown and dried up… I will never shop that Deli dept ever again!

This store has discriminated against me on a few occasions. I made 2 complaints months ago about being followed around in store, like I was a thief. now again they have an employee there that feels she is a parking police, telling me how to drive and park. mind you I am a black man and several white folks drove the same way I did, and nothing was said to them.

04/15/22,Store #1083,125 18th Street-Jersey City NJ I was followed around the store by 5 employees because I ordered Tomahawk Steak.Was not allowed to wait on the line to pay. Man came over to cashier watched the screen. total amount came to 685.96 with my other groceries. supervisor made me show ID when paying with my EBT card. not procedure

Torry was trying to help me on the evening of the 26th of March and wouldn't let me put my food stamp numbers in to pay foy order they have done this on numours accusations before but now all of a sudden are unable