Getting inside the store to shop
I want to put a complain about your store in Bowling Green KY. We went and tried to do our shopping for a house and for a company. I know this virus situation ask to follow certain rules, but some of your rules are wrong. We were told just one of us could be inside. Yes, we are the same card but we are buying for 2 different purposes. I buy for my house and...
Read full complaintBounty paper towels
I was on the auction site and you have the paper towels, 27 packages that I counted, people are bidding on. The bid is going up to $40 and I find this insulting. You have none in the store, none to buy on your online site, but you have them on your auction site. This is price gouging and I find this shameful and disgusting. If you have some you need to get rid of, them donate them, but to put on an auction site and get the highest price possible, is believably dishonest. I will not shop from Sam's again and I will be posting on FB and other social media asking everyone to share. I may even call the local news people, as I have friends in the industry. Do me and America a favor you Corporate [censored] greedy people, remove this from your auction site. Now is not the time to be doing this when there are so many in need and have no means to get it.
Click and pull
I placed an order for pick-up at 8:30 am. On March 12 It showed everything in stock, we went at 3:00 pm and the order had not been pulled. The items were in stock when I ordered so I guess they didn't pull order when I ordered it and so I get a email today 3-13-20 saying everything I ordered was out! Very pointless to use that feature! It shows I requested the order to be picked up the next day and I did not request that! I wanted the items yesterday I have had a business membership since 1991 always been pleased. Not now going to start comparison shopping on amazon.
tires
I have tried to get five flats fixed. Each time they say its not repairable. The nails was not on the side wall but 2 and a half inches into the tread.Tech said its not there policy to fix a tire there. But the guy down the street will fix it.You have lost me as a customer after I spent the for the install and repair of the tires. This type of flat was fixed before
25 pound box of parboiled rice
I want to thank you for my wonderful evening I have been buying your 25 pound box of parboiled rice for years I buy 2 boxes a month.it started out the company that makes the rice are not properly sealing the bag on top started a year ago okay I let that slide last night I opened the box I have a large canister that I put the blue bag in for freshness. Went to pull it out to put it in and about 10 pound of rice all over the floor.had to quickly get the bag back in the box before I lost any more rice.i poured it into the canister and quickly swept up the rice before my dogs ate it.and straightened that out.while I was cleaning up the mess the cake I had in the oven burned thank you very much and I checked the bag the rice was in the bottom of the bag there was no seam to hold the rice in seems like the quality control at that factory does a sorry job at checking their finished product.i think you either replace that company or contact them about their product.so thanks a lot sams
The use of non employee run check out machines
In store at covington, la. Upon trying to check out i notice alarge number of customers in line with thoroughly full carts. There were five unmanned check outs and only 2 manned check outs, five others were not open. Each line was five deep. This is crappy customer service. Many people, mainly the elderly, which is what I am, are not tech savvy enough to...
Read full complaintPharmacy
I wrote the other day about a problem I was having with the pharmacy, they said they had no way of knowing if I was a plus member or not, I thought that was a lie, because both the wife and I showed our cards every time, they said they weren't on the same system, what? So all this time I have not been getting my plus discount for meds?. I'm confused, the...
Read full complaintmailing to wrong address
To Sam's Club, 1703 Phyllis St., Ste. 202, Bentonville, AR 72712:::We keep getting catalog's addressed to Krista Diez at 787 Blairville Rd, Youngstown, NY [protected]. Krista Diez has never lived at this address and I am getting tired of receiving these catalogs and wasting my time having to throw them out. I have a Sam's Club account at POB 384, Youngstown...
Read full complaintSquaretrade warranty plan
I purchased a vizio tv in May 2015 and the protection plan by Square trade which had a 4 year and extended 1 year for Sam's plus members. The brochure states they would send repairman to your home within 24 hours. Upon contacting Square trade they informed me they would reimburse me but I had to contact my own repairman. The problem there is I could only...
Read full complaintmembers mark tall kitchen trash bags 13 gal
I have used these trash bags for years. This last box I purchased was terrible. Every single bag has holes in it. The holes are about 12 inches down from the top of the bag. Looks like the holes were made during production. I can not fill any bag to full capacity because the bag will leak through the holes if I do!! I would like a new box or my money back!!...
I was charged multiple times for a membership.
I have the Sams Club credit card and the Sams club membership card in December 2019 they renewed my membership Card Plus card and charged my car $100.05 and I called to downgrade it to the regular membership and they advised me they would downgrade me & give me a refund and they did, however when I went to the Sams Club I was charged a second time my...
Read full complaintfired with only one verbal warning
My daughter was called into work today and fired and only had 1 verbal warning. This is ridiculous as she was in multiple areas then fell into the deli not by choice. The leadership is in serious question. I work at a company that has a performance improvement plan and it works. One verbal warning and being fired, sounds like an abuse of power to me.
Read full complaintinappropriate behavior and/or attitude
We have been member's for over 27 years but will not be renewing our membership this year. I felt it incumbent upon myself to advise your home office as to the 'why'. A couple of months ago my husband and I went to Sam's around 9 am, we had an appointment nearby and it was convenient. When I presented my card I was asked if I was a Plus member, I stated I...
Read full complaintmember's mark real. crumbled bacon 20 ounces
I regularly purchase and use Member's Mark Real Crumbled Bacon. My last two 20 ounce bags have been of less quality than usual. There is much more gristle throughout the bag than ever before. Is this something I should expect from here forward or a fluke. The production information on this bag is 07/18/2020 02:21 Lot 9295 64 Sincerely, Mike Johnson 193 Shady Brook Dr Bristol, TN [protected]
Read full complaintlobster tails (twin pack)
Good Evening, My husband purchased a twin pact of lobster tails on last week Tuesday or Wednesday at the Milwaukee location. On this evening we placed the two tails in our Ninja indoor grill as we always do. After five minutes our Carbon Dioxide alarm went off and we thought that was strange, but we pressed restart and kept cooking. After the grill stopped...
Read full complaintunethical behavior
I visited store No. 8273 which I often shop here twice a week. I was shopping around for a computer and a printer. Looking for help in this store is like a needle in a haystack. I walked around to find some one to ask a question this I was asking about a price which I did'nt see one over the printer, and had a question about clothes also this lady was so...
Read full complaintnever received my refunds
I returned my items, they allowed me to get return labels, when I requested my refunds I was told I was high volume and would not receive my refunds!
A manager has refunded some of them, but is not refunding the remaining ones!
My point is if my account was "flagged" then I shouldn't have been able to get labels or mail my merchandise back! They have my stuff, I also have other return labels that they allowed me to return, if I send them in will I get my refunds? Of will they keep my refunds on them too?
jewelry
I purchased my wife a ring on 11/25/2018 also purchasing a two year warranty. The diamond fell out. I contacted the warranty company and they are stating they don't have any proof that the insurance was purchased. The receipt showing the warranty was purchased was sent to the warranty company with a promise we will be contacted within 48 hrs. It has been...
manager ashley marchetti
On 11/29th I was holding a flyer with an item #[protected] Monster Vision$199.88 thatI could buy in your store. Not being a member yet, I was obligated to be a member in order to buy that unit for the flyer price. Got to the cash register and the store could not honor the flyer price cause I bought ittoo early compared to the flyer to the flyer date, so that...
serta mattress and box springs
Sams club needs to use a different delivering service. Ordered mattress sams said it would be delivered by december 16th
Suppose to be delivered 12/19 9 - 2:30 no one showed (took off work!)
Finally got ahold of xpo was not put on truck did not have room! Could have called me!
12/26 suppose to be delivered 1030 - 230 no call no delivery
Next day tracked shows delivered (no delivery here) come to find out driver showed delivered but was not
After several hours on hold
Talked to sams club suppervisor - they show it will be delivered on 1/4/20
Will it be delivered!
Decided to cancell order
Not worth the $200 savings (lost time)
Aggravation, time on hold on phone,
Will never buy another sams mattress
We will see if I get my money back! She said 3 days to go back on card
Not good deal sams club
I used this guy contact i got from icq [protected], delivered fast enough
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