Sam's Club

I am over 70 years old, and I do not have a computer. I always contact someone to look up anything on the computer. I am complaining about the offers Sams Club has that you only can get these offers with Scan & Go. I don't understand this Scan and Go. I visit Sam's Club every week and I am upset about the savings you only get with Scan and Go. How come I as a longtime customer and too old to learn something new cannot get big offers?

I am having someone to write this for me. They said you could use their email to reply.

i shop at the sams club in abilene tx the gas set up you have arrows directing people all the same way on both sides of the pumps most vehicles have gas tanks on drivers side your hose wont reach my tank across the veh the lines are long coming in on the proper side of the veh to get gas but no lines coming in the other side so me and many other veh come against the arrows to save time and keep the traffic moving today i had a lady block me from leaving because she owns on of the few cars that have a gas tank on the passenger side of veh she would not move to let me out and there was a truck behind me pointed the wrong way because he had no choice then your rude employee came out and despite me trying to explain why i came in this way would not listen and displayed very unprofessional customer service as soon as i was able i moved for the lady no other gas stations i have ever seen are set up like this its causing confrontations between customers and your staff

Placed an order for dog food on Monday, October 7, order was to be delivered on 10/8. Order was delayed, delivery driver arrived on 10/9 to deliver my order only to discover the dog food was not in their vehicle. Driver indicated she would rectify and have the item delivered. Appears Sam's took it upon their self to go ahead and cancel my order instead of fulfilling! Sam's did not notify me of the cancellation. No text message was received, or no email was sent, I discovered the order was cancelled by logging into my account and reviewing the order status. HORRIABLE CUTOMER SERVICE!

I have a self-service payment problem seek help from customer service but 4 ladies customer service where helping only 2 customer at a time for "more than 20 minutes"while there are 3 customer included me in front waiting for more than 20 munutes but they seems don't care but show bad atitude toward me with disrespect toward 78 year old asian person. When talk to supervisor he just take our complain lightly and not reprimend those ladies customer service, slow and ineficient. All they know is to fight with you verbally with no manner of calming down the situition.
For more than 10 years shopping Walmart I have never have this kind of bad ill feeling toward the store(Sam'sClub 8 months membership) This customer sevice in front are not showing they love there job, because they are imcompetent slow and not trying even customers are longing for them to make an effort to hurry up !

I have been searching for a playset for my children for some time. During my search, I came upon an advertisement that Sams Club had for the Backyard Discovery Skyfort iii. It was listed for $862.43, however when I clicked on the link, it stated the playset was $1998.00. I called Sams Club on Sunday March 10th to inquire about the cost. The associate promised me a price match would have be granted, however, I would need to buy the product at full price first. I agreed, believing the price match would be granted as promised. However, when I called on Tuesday March 12 to provide the reference number and tracking information for the price match, they told me another policy was in place and they could not price match me the difference of approx $1200.00, that only a $500.00 compensation would be made.

I am fully understanding of the policy however it was NOT told that to me upon purchase. Had I had known the correct policy, I would not have made the purchase on an item I simply could not afford.

A full price match should be made as a resolution. If it was promised, regardless of the error of the employee, it should be provided to the customer.

On 1/5/2024 I took my tires to Club #04852 (Wesley Chapel, FL) for 4 ties changed at 8:13 am. I received the 1st phone call around 11am, I was told one of the lug nut at the front passenger side was too tight to remove. They can only remove the other 3 tires to install the new tires I purchased. Around 3 in the afternoon I received a phone call telling me that my car will be ready to pick up. I arrived at the Wesley Chapel club before 6PM on 1/15/24. I asked one of the tech at the tire center to show me which lug nut they have problems removing. The tech told me is was broken due to rust when they tried to remove it to install the new tires. I then waited 30 mins to speak with one of the manger on duty, her name is Lindsay she keep telling me that my stud was already broken and she heard the tech called me to tell me it was broken. I heard the tech told me he can't remove it due to rust, he did have a heavy accent. I left the club around 7pm with 3 new tires ( the 4th one is still at the club ). I took my car to 2 mechanics they both told me that studs does not just break off, what is clearly visible is that my wheel lock key was not fully on my lug nut ( by the way they broke my wheel lock key, they told me they replace me with a new one) they initially torque it with a power tool, the cut on my lug nut is a clean break with no rush inside. Only one quarter of the nut broke off while the entire nut is still adhered on the stud! The force was so tremendous that the security lock key was damaged in the process, which indicates they did not use manual application rather they used a pneumatic impact wrench!

sams club tire center said the nut was already broken, but if it was already broken off how did they find the broken piece (The broken piece showed no signs of rust and there was no way the piece could be just hanging around, it snapped off and fell to the mechanics hands!)and how would you break the security key if extreme force was not applied? This is just my professional observation.

Just the labor alone would cost this customer $1200-$1500, because we will need to drill trough the stud and hopefully be able to remove the lug nut all that while trying not to damaged the rim.

I called member service complaint line a week ago with a case number Ref#[protected] they told me someone will either call or email me. I heard nothing. I have been a plus member - a business with Sam's for over 10 years I am extremely disappointed with the treatment and the manager lie about the fact that was the tech fault. I felt they discriminates that I am a woman not knows about cars and I am Asian.

January 11, 2024 Sam's Club #6245 in Harker Heights, TX

The cashier told me that I have to put all items on the belt, even so the items in my cart were with tags upright ready to scan. I asked her to please put the items on the belt. Which she did. Then she told me that I must pack my own items per the new Sam's policy. After she refused to bag my items, I asked for a manager. Cayla, a team leader came over, repeating their new policy does not allow them to bag for the customer. However the cashier next to mine, had no problems scanning another customers cart. This is not the first time, just another day/another cashier.

Nov 24, 2023

$377.09 (2 items)

Order [protected]

The HP Printer was supposed to be delivered on November 26th which is why I went ahead and ordered online rather than going to the store. It still has not arrived and is "stuck" in the system. I have had several critical items I needed to print and am just having to wait for some things and had to go to Fedex to print an emergency document. Beyond disgusted.

I have called customer service twice, and both times someone was supposed to call me back within 24 to 72 hours with a remedy. I received no calls, so I am now on hold so far for 1 hour and 15 minutes.

I have never received worse service from ANY company. Not sure how long I will continue to hold, but at this point I am inclined to cancel the order, never buy anything from Sam's Club again, and warn others of the terrible online ordering experience.