Replied
Misscalculation in my bet result,please fix it.
Bet slip number-[protected]
The result was mistake for yellowcard in las Palmas vs rayo volcano match.I have choosed under 5.5 yellow card in full time and it was 5 yellow card in full team.But in the app it is showing 6 yellow card.In Google and every other app it is showing that 5 yellow card and 1 red card happened.Please fix the lost and return back it to win.I have given the proof of it.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Withdrawal blocked
I have been using 1xbet for several months now and have never encountered any issues in terms of deposits and withdrawals before this good win. On Saturday 21st October, after a good win, when I tried to withdraw, they prevented me from. They are asking me to contact their security department for additional verification. I have sent what they asked for although some of the stuff is unreasonable. For example, they ask you to send a selfie with your id card and the email they sent, all clearly visible. The security department takes an eternity to respond and it's always the same generic message that drives me crazy: "Dear customer, all requests are processed in turn. We apologize for any inconveniences and kindly ask you to wait for notification to your e-mail." I have seen that it has happened to a many other people and they just try to stall as long as possible. It's really draining and stressful and am scared that they will steal my money as they did to many others. Please help me!
Desired outcome: Let me conduct my withdrawal and give me a time estimate how long the verification will take
As long as you are losing, everything is good. But try to win even once, they will instantly block your withdrawal and steal your money. They are literally thieves!
They will steal your money if you win, as simple as that. Don't bother sending a mail to their public relation thing, they will ask you for the complaint number but then you will never hear from them again. They owe me mental health, nights of sleep and days of not feeling terrible in addition to the money. Avoid at any costs!
They steal your money if you win!
probably most of the resolved issues have never been resolved but just marked so because the posters gave up
I mailed you, your security team, and contact team, and did not hear back!
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Deposit/ withdrawal for the second time
After filing my complain the first time the public relations team replied here and told me to email them to fix the problem. I sent them everything and they did not have anything to offer or help. You my deposit has been pending for 1 month and 2 weeks and my other withdrawal has been pending for 2 weeks. What kind of betting website is this? Thieving people like that. I urge anyone not to start an account here, they are very unprofessional and they steal the money so you’re better off using another website
Desired outcome: They did not help the first time. Very unprofessional website
Still nothing from the company. Its disgusting how you’re treating your customers
Thank you for getting back to us. If you provided an email to the Public Relations Team, be sure to receive an answer shortly from now
Best regards,
The 1xBet Team
true! same here.. crazy how authorities don't do anything and that they sponsor a lot of things!
Still nothing what a joke of a compnay
They are thieves, we need to sue them
Replied
Blocked my Account
They blocked my account without any reason with just some template massage.
Again we can see that you can play lose but never win, this is big scam company , 1Xbet is big scammers they do not even give a chance to explain something , I even share them my personal detail . I have just 165000 win there it is just 412$ and they decide to take this money from me also the 200$ that I charged my account . Even if they think that something is not ok why they are taking 200$ with I transferred them just 4 days ago . I am very sad that companies like this is still exist
Desired outcome: I want my funds back !!!!!!!!
I charge 200$ then play and win 412$ they blocked my account and not responding
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xpartner.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
same here
Replied
Security team 1xbet is scam site
Sir my gaming ID is [protected] When I lost money you did not issue document. When I won then you issued document issue. Now you are not helping a helpless person like me. After opening ID with all real documents you verified it but now. They are harassing me by stopping my withdrawal in the name of verification. I emailed all the documents to the security department and now they have not done anything. If you do this, no one will want to use this 1xbet who can tell.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
I and my husband had this exact same issue and it was not resolved for us, not until we involved a third party. It's really unfair. If you don't act fast, these companies will get away with your funds. These companies will treat even a very old customer badly then come out on socials with respectful responses to look good. You guys are very nasty and irritating.
My husband contacted and hired _ecobansecurities ,io_ to help us get all our funds in completely.
can you help me please? same here!
Replied
Deposit
I am one of your oldest customers and you still don't care I am sending emails again and again to do something as soon as possible or I will go to court Added 23000 via paytm on 25th of August at 7.04 pm And added 5000 yesterday again at 12.54pm Betting I'd is [protected]
And I sent written letter by bank tested pdf by bank
I sent my latest statement too
Please... enough is enough
Desired outcome: Give me it in my Betting account that's it
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
I and my husband had this exact same issue and it was not resolved for us, not until we involved a third party. It's really unfair. If you don't act fast, these companies will get away with your funds. These companies will treat even a very old customer badly then come out on socials with respectful responses to look good. You guys are very nasty and irritating.
My husband contacted and hired _ecobansecurities ,io_ to help us get all our funds in completely.
Replied
Fund not credit back
My Id no- [protected].Email- [protected]@gmail.com.My Bkash wallet number- [protected]…Date- 21/10/2023 Time- 2.52pm I deposit money 1200 taka to Bkash agent number- [protected].After in the app I have received messages that fund rejected by the agent but up to now I didn’t get my fund.Several times I have sent mail but no one replying.. Please solve my issue… Yaqub
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Amt has been transferred for depositing the amt but still now the amt has not been deposited to my id
Hiiii I have not received my deposit amt... I have tried contacting with customer support but they have restricted to chat n I have sent so many e mail but there r not helping me with my amt. Hers r all the details of that transaction.
Upi reference number:- [protected]
Date of deposit:- 22-10-2023
Time :- 01:53
Amt :- 1000
Account Holder name:-Mirza Hussain Baig Z
Gaming Account number :- [protected]
It has resolved thank you 1xbet support team
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
I won two bets, but the status shows lost ! Request for a refund
ID No:[protected]
I placed two bets on UFC 294 matches, first match between Khamzat and Usman (Date:21-10-23, Time:06:10pm local, Bet Slip No:[protected]) and the second match between Viktoriya and Jinh Yu Frey (Date:21-10-23, Time:06:21pm local, Bet Slip No:[protected]). I won both the bets but the status shows otherwise and has not refund my winnings! I request you to please review the matter and resolve it as soon as possible!
Regards
Desired outcome: Please refund the winnings, i will appreciate a quick response to the matter!Regards
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Deposit amount not credited
I have deposited 1661rs through UPI Multi Pay in 1XBET account. Its been 2days till now i haven't received my deposit amount. I send a mail to them but they haven't replied and when i call them they repeatedly saying wait same thing again and again. I tried to make a request more than 20times but always showing "Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds."
I have done more than 20times still my money didnt got deposited.
Im so depressed now... For me 1661rs is huge amount and they are scamming ...
Desired outcome: Please refund my money back to my bank account. My UPI - [protected]@paytmIf you dont refund my money within 2days... Im gonna suicide with written notes and 1XBET will be responsible for this...
I have mailed but they are not crediting my money... Its been more than 4days now...
Whenever i place a request its showing "Error: Server Error The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds."
They are not updating their server which make error while submitting.
All people who have submitted their complaints in this website are marked resolved but in reality its not... 1XBET are scamming people not giving their deposit amount...
Refund my money 1XBET as soon as possible.
My UPI - [protected]@paytm
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Incorrect Bet Order
Sir I had placed a bet on basketball event that 1st three pointer will be scored by team 1 and it's officially scored by team 1 but in 1xbet history it's showing that I have lost the bet , even when everywhere the stats about that match is showing that team 1 had scored the 1st three pointer so my concern is please that 1xbet should recheck the match stats and give my money on that bet, please i request you 1xbet please help me.
Desired outcome: Please refund m
This complaint has been resolved automatically due to user's inactivity.
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All the best,
The 1xBet Team
Replied
Casino
Name of the game-baccarat
Name of the provider- EZUGI
Time and date of the issue in GMT +3 ( 18:55:[protected] & (18:51:[protected]
Description of the issue- 1.sir ek bat me mene 30,000 laagye the usme muje win 45000 mile pr 60,000 milane chiye the 2. Mene bat me 15,000 laagye the 30,000 win huaa pr wo account me add ni huaa me screen shot add kr rha hu please isme dekhe aap ASAP
Screenshot of the error.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Account blocked after impossible mailing demand
Account number : [protected] Hello sir almost 7 month ago they requested for documents without any reason.. I provide all documents as their requirements. They again & again wanted same documents also from my side provided all documents every time ...at the end of the process they take also Skype verification it also passed from my side.. Then They again...
Replied
My account was banned and can't log in.
I played 1xbet for many years. Last friday I won friday bonus and my account was not withdraw my money.I talk with security department and provided all they needed. But they banned my account and deduce friday bonus winning money. Its ok! But the problem is I can't withdraw withdraw my remaining fund. I can't log in my account with same Id and password. 1xbet is scam site? You can ban my account but you should let me to withdraw my money. There are so many way you should block my account but please let me sign in sir. Thank you
I sent email to provided link sir. I am waiting for your response. Thank
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Withdrawal/ deposit
Withdraw amount not credited in my account but showing transfer completed by operator
Withdraw amount not received yet but showing transfer completed by operator. I have submitted all the details PDF bank statement from the date of request and send multiple times email to 1x bet but there response. Further to that I have another pending deposit that has been almost 1 month and 6 days and I still did not get it on my account!
Desired outcome: I want my money
Nothing happened they stole the money
Still nothing
Update: still no action from 1xbet and I did not recieve anything from them
I still did not get any response.
I already sent everything on email and still no response.
I already did, still no one got back to me I sent everything on the email
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
My account verification process take 2 years but not completed yet
Dear Every one,
My 1xbet account id is [protected]
I use 1xbet more than 2 years. I found its service is nice so I created my account. Made a deposit of 90000 tk and win some money. I try to withdraw from my account but I can't withdraw as security Department asked for my documents. Its all right, so i gave them my National identity card. And then security Department asked a selfie with my NID card and their email. I did it also. After some time they asked some questions about my account. I accurately answer them.
Then they send email that I have to wait some time as my data is currently Being verified. So i waited.
After 1 day security Department emailed me to log in via pc and follow the instructions on the website. I did those everything and follow what they asked from me in the website.
They take my deposite information, my device information, NID card picture, Hand written code with my picture etc. Lastly they asked for video conference verification, i also successfuly passed it.
Now after login in my account its show me that " You passed the video conference verification process, you will be notify in your email address.
But nothing happened or get any email from security Department about progress of my account problem solution.
Its take 2 years almost that my account is unable to use or withdraw my funds.
I read the verification process terms and conditions that highest verification process will take less than 2 months.
Now what should i do now?
Desired outcome: Remove restrictions or problem from account and able me to play /use my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Withdraw amount not credited in my account but showing transfer completed by operator
Withdraw amount not received yet but showing transfer completed by operator. I have submitted all the details PDF bank statement from the date of request and send multiple times email to 1x bet but there response are saying it's already paid every time or issue has been send to corresponding specialist
It's almost 1 week but the issue is not solve plz help me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Withdraw amount not credited in my account but showing transfer completed by operator
Withdraw amount not received yet but showing transfer completed by operator. I have submitted all the details PDF bank statement from the date of request and send multiple times email to 1x bet but there response. Further to that I have another pending deposit that has been almost 1 month and 6 days and I still did not get it on my account!
Replied
Transaction
have diposit problem.24 days gone but they are Don't solve my problem .i was try to diposit by fast 10000 rupay India. Diposit was successful but i didn’t get money yet In my 1x bet account. I was send email as per 1x bet law. But they are want video proof . that's why I also was send it by email. But they are Don't solve my problem yet. After one days two days they are send email and they are Write don’t came any information from technical department. AGAIN we are froward your information in our technical Department . You want know update contact id [protected]
My payment not credit my account please check sir customer 1xbet comany not good
Request please my money the credit my account
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Replied
Game settled wrongly!!
Greetings
6 days ago I've placed a bet in handball game
Jordan handball league
I placed a bet in the second half around 32 mins , after 46 /47 min or so the time frame of the match changed to 59th and complete odds has been weirdly changed and the has been closed ..!
And the game has been settled!?
What's happening ? And emailed saying that
To the public relations included too ,
With few supporting links of that the game was ended without playing full game!
But the support just said that we believe it correctly settled as I've got send a record!
Why will anyone record of game /bets of that game !
How can I guess that an game skips 10 mins and ends before full time !
Desired outcome: That game has to settled as void !
It's been more than 50 days , they haven't responded too !
And everytime I call the customer, they speak very annoyingly
I mean just check my duration in 1xbet
I been playing for so long , being a long term customer
I didn't expect this small issue to loose respect on you guys
And also why dont you focus on hiring effective and efficient customer call center people!
It's been 16 days
Not yet resolved , I've provided link of that team where other players where having a conversation too
But the advisor/ support hasn't responded ,TILL NOW ++!
Such a pathetic service
My email I'd
Theghosthardwork@gmail.com.
This complaint has been resolved automatically due to user's inactivity.
If you have already contacted the Public Relations email regarding this case, you will be receiving an answer shortly
Best regards,
The 1xBet Team
Replied
Withdraw problem
1. Gaming Id : [protected]
2. Withdraw amount : 3,200 bdt
3. Withdraw method : Nagad
4. Wallet number:[protected]
5. Date : 16.08.23
6. Time : 13.04 pm
7. Withdraw request trx id : [protected]
I am withdrawing 3200 taka from my 1x bet account. Money has not arrived in my nagad account but it shows successful in my 1x bet account.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
