Menu
Write a review
File a complaint
1xBet

1xBet review: Urgent Complaint: 1xBet Account Block Issue (ID: 1170471931) ( 1 comment)

U
Author of the review
1:19 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am Sharipova Umida, a user of 1xBet (Account ID: 1170471931). My account has been blocked for more than two weeks, and my account balance now shows 0, despite the fact that all funds deposited are my personal money. Most of my deposits (70–80%) were made via Mobcash terminals, and only 7–8 times via Paynet with my plastic card. I also have the Paynet receipt saved on my phone as proof.
I have submitted all necessary documents and information to 1xBet security, including bank statements and the Paynet receipt, but I have received no response. I request that my account be unblocked immediately and my deposited funds fully restored. All documents and information are ready to be provided, excluding my card details.

Claimed loss: Claimed loss: 18,500,000 UZS

Desired outcome: Desired Outcome:Immediate unblocking of my account and full restoration of deposited funds.

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

View 0 more photos
Update by Umida.1444
Mar 23, 2026 2:12 pm UTC

I am Sharipova Umida, 1xBet user (Account ID: [protected]). My account has been blocked for more than two weeks, and my balance shows 0 despite all deposits being my personal funds.
I have submitted all requested documents and proofs, including Paynet receipts and bank statements, to both support and security teams, but I have received no response. My attempts to resolve this issue through your official channels have been ignored.
I urgently request immediate unblocking of my account and full restoration of my deposited funds. Please act promptly and responsibly, as this situation has caused significant inconvenience.
Thank you for your immediate attention.

1xBet response
Mar 31, 2026 4:05 pm UTC
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Hello!

Judging by the screenshot you provided, you were not blocked, but your account was put under verification. Complete it to be able to continue using the site.

Unfortunately, verification this is a mandatory requirement from regulators.
When providing our services, we strictly adhere to all the rules of the website that players agree to upon registration, as well as the rules and laws established by regulatory bodies. The verification procedure for large transfers is carried out to ensure the security of these transfers and to prevent violations of rules, such as the use of others' personal data and bank accounts. We understand that this process may not be very pleasant and may take time, but it is mandatory. We hope for your understanding and cooperation to ensure a quick completion of the process and successful withdrawal of your winnings.

Please write to tech. support and provide the necessary documents.

Have a good day!
Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments
Add a comment
U
U
Umida1444
UZ
Send a message
Apr 03, 2026 5:17 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

After my complaint, 1xBet responded that my account is not blocked but under verification.
However, I still cannot access my account properly, and my balance shows 0. From my perspective, my funds are still unavailable.
I am willing to fully cooperate and complete verification, but I request:
Clear instructions on what documents are required
Explanation why my balance is currently 0
Assurance that my funds will be restored after verification

More 1xBet reviews & complaints

1xBet - Deposit problem 60
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Deposit rejected 37
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Deposited inr 2300 not credited to 1xbet account 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Blocked my account. 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - caution! scammers from 1xbet! 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - 1xbet
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Incorrect results, local support refused to pay
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - 1xbet is fraud as they took my own deposited amount 1
Replied
The company left an official comment to this complaint.
1xBet - Deposit not credited
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - I made two bets I cannot view it on my history n also the payment I made it’s not in the history 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all 1xBet reviews and complaints
  1. 1xBet Contacts

  2. 1xBet phone numbers
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 32 32 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 22 22 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
  3. 1xBet emails
  4. 1xBet social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 13, 2026
  6. View all 1xBet contacts
1xBet Category
1xBet is ranked 10 among 60 companies in the Gambling category