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1xBet review: Fund freezing ( 1 comment)

T
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6:36 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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Dear Sir/Madam,
I am writing to formally lodge a complaint regarding my account with the following details:
Gaming ID: [protected]
Registered Email: [protected]@gmail.com
Account Name: Mehedi Hasan
Despite submitting all the required verification documents as requested, my deposit along with my winnings has not been released. I have fully cooperated with every verification requirement and provided all necessary proof and documentation.
The most concerning issue is that I have not received any response to my registered email for the past 20 days. I have been sending emails regularly and keeping proper records of my communication attempts. Unfortunately, instead of resolving my issue, I have been continuously ignored and subjected to unnecessary delays.
There has been no update, no clarification, and no progress regarding my case. This ongoing silence and lack of action is highly unprofessional and has caused me significant frustration and inconvenience.
I would like to emphasize that I possess all relevant proof, including submitted documents and email communications. I respectfully request an immediate investigation into this matter and the prompt release of my funds.
I expect a fair resolution without any further delay.
Sincerely,
Mehedi Hasan

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1xBet response
Mar 15, 2026 4:34 pm UTC
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Dear Customer,

The verification process is necessary to ensure the security of our customers and compliance with regulatory requirements. We understand that waiting can be inconvenient, especially when you want to start using all the features of our platform.

We would like to assure you that your documents are being reviewed and our team is making every effort to process your requests promptly. Typically the verification process takes no more than 48 hours, but in some cases additional time may be required.

We appreciate your patience and are confident that you will soon be able to fully enjoy all the benefits and features that 1xbet offers. Once again we apologize for the delay and thank you for your understanding.

Sincerely,
1xbet support team
1xBet response
Mar 15, 2026 4:48 pm UTC
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CY

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1xbet.com

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Hello!

We are truly glad that your problem has been successfully resolved! Your satisfaction and comfort when using our platform are our priority. If you have any additional questions or require any clarification, please do not hesitate to contact our support team. We are always ready to provide you with prompt assistance and high quality service.

Our team works around the clock so that you can enjoy all the opportunities and benefits that 1xbet offers. We strive to make your experience with us as enjoyable and stress-free as possible.

We wish you a good day and good luck with all your bets!

Best regards,
1xbet Team
Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments
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M
M
Mahin2032
BD
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Mar 15, 2026 6:00 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

But Why my money not give?
I lost this account 65lac bdt?
Why scame with me
Please give me my 184k fund
Don,t scame with me.

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