WIZZ Air

Flight nr W6 1612 - Cancelled (30.03.2026-6.04.2026). The original flight from 27.03 was changed a few times. Wizz Air's refund policy is only eligible for a £98 voucher, not cash. I demand a full refund of £154.29.

Request for Reimbursement Due to Check-in Error

Dear Wizz Air Customer Service,

I was unable to access my booking and complete the check-in process on the Wizz Air website despite multiple attempts using the provided booking information (confirmation code: IWFUNX, surname: NANAYAKKARA BADUNGODAGE) approximately 24 hours prior to the flight. I consistently encountered an error code that prevented me from accessing the booking.

As a result, when I arrived at Bucharest Airport in Romania to check in for my flight to Dubai, I was informed that I had to pay a check-in fee due to this issue. I was advised to request a reimbursement from Wizz Air, as this error was not caused by me.

I kindly ask for a refund of the €48 check-in fee that I was charged due to the inability to complete the online check-in process.

Thank you for your assistance in resolving this matter.

Best regards,
Madhuranga

Hello,

I was unable to access my booking and check-in on wizzair.com despite multiple attempts using the booking information I received (confirmation code: CLIYGN, surname: SAENZHERRERA) around 24 hours in advance. I kept receiving an error code that wouldn't allow me to open the booking. Upon arriving to the airport in Malaga to check in with WIZZAIR for London flight, I was told to pay a check-in fee and request a reimbursement from yourselves due to this error.

Many thanks,

Diana

I remitted 12 Emirati dirhams for the automated check-in service on the 6th of June 2024, with the confirmation number YMVG4K for my Kutaisi to Abu Dhabi flight. However, I solely received a receipt via email and not a boarding pass. Consequently, I resorted to manual check-in on the 8th of June 2024, at approximately 10:55 pm, precisely 24 hours prior to my scheduled flight. Kindly advise on the procedure to request a reimbursement for the automated check-in fee.

Wizz

1. Wizz gave me 120% WIZZ credit or 100% refund convert to credit.

2. I chose money refund, but had technical difficulties converting it.

3. I have sent emails and mad phone calls, and talk to chatbots, but I did not receive any help (have email documentation)

4. Now that the one year deadline have expired at no fault of my own, what should I do. Now do I get a human being to help me out of this two year nightmare!

5. besides the refund, my other compensation issues have not been addressed. (I am have kept thorough documentations)

HELP ME PLEAS! HELP ME PLEASE!

Davi’s Woo

Bonjour

ref CIHZ4T

Vous ma vais facturé 40 € fd frais d enregistrement a l embarquement a Grenoble! malgre mes protestations.

Votre site m a bien invité a m enregistré en ligne sauf qu apres au moins une dizaine de tentatives infructueuses, votre site ne fonctionnant pas, j e me suis présenté evidemment sans carte! je demande le remboursement immediat de ces 40 € merci Mr Vache

J ai evidemment une quitance de 40 euros payé en espece.

On 10th of February, 2024 my parents were scheduled to fly on Wizz Air W46116 from Tirana Airport (TIA) to Rome Fiumicino. I booked and paid everything online for them including the Airport Parking at Tirana Airport.

The payment was done and everything was fine until on 13th of February, 2024 when they departed in Tirana Airport coming from Rome Fiumicino Airport flying with Wizz Air W4388, they went to the parking lot to take the car and had to pay the airport parking fare again at the airport!

Once I paid online (you will find the confirmations on the attachments), and second they paid at the Tirana Airport even though they were showing them that the payment was done through you Airline Website Wizz Air.

I made an inflight purchase on my flight from Bucharest to London Luton. They charged me the wrong amount and said they would refund the transaction. She also assured that the incorrect amount wouldn't even leave my account because the transaction wasn't live or immediate or something along those lines.

After she issued a refund receipt, she put the transaction through again and we paid.

I have now seen my bank statement and I have not been issued a refund and the incorrect amount has debited account, therefore I have multiple debits for the same transaction.

Flight confirmation number is CJHN6A. Flight time was 6:30am on the 25th of December 2023 from Bucharest to London Luton.

I live in Abu Dhabi and this flight was my connecting flight to the UK which is why my card has been charged in AED.

Good morning,

I would like to complain and ask for refund on my last flight Sofia - Catania - Sofia

On the way from Sofia to Catania there were no option online to make the check in so I have tried more than 10 time with the app, we are group of 6 people so I had to input the ID information for all 6 people about 10 times. In the check in desk at the airport the lady was kind and didn't charge us as she understood us that there was a problem.

on the way from Catania to Sofia, I again had problem online and app so we went to Catania airport where we have been charged 50 eur per person (288 EUR in total) for airport check in.

Could you please accept my claim and refund us for the amount of the airport check in as the problem was not that we didn't want to do online check in, the problem was that Wizzair software was not working for me. Browser account didn't have option at all for online check in, The App check in problem was that the confirmation button (after I have put all details) was not active to click and confirm / accept / complete the check in.

Attached you can find the receipt for the payment done.

My complaint is to convey my profound dismay and frustration with the ongoing lack of resolution concerning the claims I submitted on July 24th and July 26th, 2023. After reviewing my account status, I was disheartened to find that both of these claims are still marked as "active with work in progress." It is alarming that nearly three months have passed, and there has been no tangible progress or resolution regarding these matters.

I am still awaiting reimbursement in the amount of 116 euros for an incident dating back to 22nd August. I have received an email saying this reimbursement would be refunded. Additionally, I am seeking clarification on two passenger delays, each lasting 2 hours and 35 minutes, as well as a detailed explanation as to why Wizz Air decided to operate our flight with four unidentified passengers on board.

Under a separate case I am waiting for an outstanding taxi fare discrepancy of £19.86.

A hotel fee of 284 euros.

Two instances of flight diversion, rerouting to Rome instead of Naples, affecting two passengers.

A thorough explanation regarding the unexpected diversion to Rome, the last-minute notification provided just 10 minutes before landing, why we were left stranded at 1.30am with no overnight accommodation or any form of transportation. Notably, there was no Wizz Air representative available to assist during this distressing situation.

Furthermore, I would like to draw your attention to the two emails I forwarded on September 11th and 12th, which remain unanswered.

I reserved the flight and paid fully on 28/6/23, flight date 2/10/23, 13:00 through GoToGate:

Confirmation; Order number: MCE6M2, Booking references: Flight: QFGZTP

On 11/8/23 I received via mail a change in schedule- flight departure was delayed to same date 16:55.

In notice checkin was scheduled to 30 days before flight.

I tried to checkin - also tried through the wizz app. Checking was not possible.

See attached screenshots.

When arriving to airport, tried again and again, check in was not available.

After standing in line to check in for 55 minutes, desk attendant sent us to pay for checkin and with no choice - we paid 42 euro per person (we are a family of 5) to checkin. No possibility of assistance.

Flight was delayed to leave for more than 30 minutes.

This is a theft in daylight! Please refund this money, for which I work very hard. The problem is on Wizz side. Not me!

I am filing a complaint about the situation that happened to me on 25/08/2023 at Burgas airport. I had purchased three tickets to return from vacation from Burgas airport to Katowice flight W61262 via Booking.com. On 24/08/2023 I tried to do checkin-in through the page that sent me to my e-mail Booking.com and directly from your website Wizzai.com but it was not possible because the site was blocked at the time of selecting places. In this situation, I decided to leave the hotel early to be 4 hours before the flight at the airport. The proof is the bus tickets, the road from Varna to the airport in Burgas is not the whole 2 hours. I was at the airport in Burgas around 11 o'clock and NOBODY WANTED TO HELP ME with checkin-in! I was told to wait until 13.10 when the check-in would start and then approach the service again, which I did, but then for our check-in and printing 3 tickets we were asked 48 euros per person! It lasted maybe 5 minutes and we were deleted very unhonestly because it was not our fault that we could not do checking-in and we made every effort to do it because we arrived earlier at the airport and did not get help. In my opinion, it was a deliberate action to get extra money from the client, I traveled around the world and this situation happened to me for the FIRST time, at every airport the staff was helpful but not here. It was my first time with WIZZAIR and it will probably be the last, because it is better to choose a slightly more expensive option and not have stress for a few days because I do not go on vacation to get nervous and be humiliated. The proof of my situation are the photos I am sending you. In this situation, I ask for reimbursement of the costs I wrongly incurred, I, for my part, will also inform my bank that I was a victim of blackmail and I had to pay this amount because I would not be allowed to board the plane. I hope my bank will block the funds. The last proof is that I have to write my complaint to this e-mail address because I can not file a complaint directly through you because when I give my e-mail address and password it gets a message that something is incorrect. And when I ask you to send a page to my e-mail where I can reset everything, I am ignored anyway. I have my e-mail and password but I'm treated like an idiot.

THIS IS HOW YOU TREAT CUSTOMERS.

Sebastian Wojciech Raczka - flight W61262 25/08/2023 Burgas BG to Katowice PL