WIZZ Air

I was travelling back from Gdansk with Wizzair Flight W6 1601 on Monday, 5th May 2014 and waiting to board the aircraft when a Wizzair employee randomly selected my carry-on case. She informed me that it exceeded the cabin requirements and that I had to pay to take the case on board. The case is actually a cabin approved size and I have never experienced any problems in the past. I refused and told her that, when leaving Luton, nobody asked me to pay for the case and, if the size was too large, how come the policy was not applied consistently throughout? At 06:00 am in the morning, I could not believe that anybody would deliberately start to pick on people with a view to hitting some ridiculous targets to extricate money out of people! I said that I would not be paying and continued to the last check-in desk before boarding the plane and was told by another female employee that I would not be permitted on the flight. When I tried to pass her, she assaulted me and said that she would be calling Security as my behaviour was aggressive and that I would not be allowed to board the flight due to my unacceptable behaviour. I will never fly with Wizzair again as this type of unethical practice is beyond belief! The two employees were very intimidating and threatening towards me, indicating that it was within their power to detain me. Of course, in the end I had to capitulate and pay as I was desperate to get back home. They are a rubbish, cowboy airline that employs unprofessional and immature staff. I attach a copy of the invoice and will be making a formal complaint to the airline itself.

Pay attention to this Wizzair scam:
Just came back from Budapest, where I was asked to pay additional EUR 46.50 for my small cabin luggage. I refused as on my way from Eindhoven to Budapest my bag was perfectly OK. The rude steward(surname Kiss) demanded a payment without even listening to me. Without a choice I had to pay otherwise I will be left at the airport (she said word by word I'll decide who will fly and who not) Mrs Kiss charged me EUR 46.5 although and on the phone with their call centre with Mrs Magda confirmed payment of EUR 35 and provided me an invoice of EUR 33.88!?!?@@@### WHERE ARE MY EUR 11.5 ? WHY I WAS CHARGED IF ON MY WAY I WASN'T ASKED TO?
Called Customer Service (better not to use these phrases as this call centre is everything but Customer Service) Agents on the phone were unhelpful and couldn't assist. Only tried to blame me for choosing the wrong 'subject; in my contact form like this is not a PAYMENT ERROR. I googled this topic and look what I found... So many complaints of the same type:' On my way the small baggage was OK but on the return way customers were asked to pay additional fees.

On-line booking was not working properly.. I tried to buy a ticket for myself and my son, I couldn't enter my name in the top field (the field was greyed) so I wrote my name in the bottom field. I had as well problem to use my maestro card to pay about 10 Euro less.. few days ago the same card was working fine.. finally I paid by Visa but I forgot to enter/change my son's name. I ended up with two the same names (my name). Wizzair on-line booking has no any kind of review data before payment so I realize my mistake when I got the confirmation email from them. I thought it's just a "typo" error so I called the customer service (1 Euro/Min) to explain that but the supervisor decided I have to pay 90 Euro to change my son's name! The fault was because the website is poorly designed (no confirmation etc) and sometimes doesn't work (name field or maestro card payments)! I used to think the Ryanair on-line booking is poor but Wizzair on-line booking is the worst I've ever met.. full of bugs! The customer service supervisor is arrogant and useless! I'm not going to use Wizzair again I will pay more but I will never use them again! I will bring this to the court and European Consumer Centre..

Wizzair is a scam! After arriving at my gate, Wizzair purposely delayed the flight so that the staff could cash in on everyone's carry-ons. The staff at the Wizzair gate in Madrid Barajas insisted on being paid 60 Euro - Cash Only (they refused to take credit cards - now how legit is that?) in order to let me board the flight and confiscated the carry-on that I had used on numerous other flights during this trip and others (standard carry-on that fit and complied with every other airline I had been on). They could have easily asked people to pay or rearrange their luggage when checking in, but instead chose to trap everyone and force people to pay cash when they had no other choice left. People were ripping the wheels off their carry-ons or simply abandoning them at the airport! It was a complete circus, a scheme orchestrated by a criminal airline. Wizzair's size requirements do not comply with international standards (no well-made carry-on with wheels will fit their frame) and their policies and employees are simply abusive and immoral.

Went to print my FREE online web check in. However they refrain from telling you anywhere that you can only print 7 days prior to departure. So if you are flying in over 7 days you cannot print the return boarding card. This means unless you have access to a printer and the internet when you are away you will be hit with either a 7 euro or 15 euro charge for picking up your boarding card at the airport. I have complained to the Trading Stadards because this was at no time explained or listed in any of the information or web pages until you actually try to print them. Obviously to get to this point you have already booked your flight. So effectively a hidden charge. I then spoke to the most irritating call centre ever who kept informing me of the 7 days rule and actually just totally missed the point that I had been mis-sold as at no point was this detail mentioned. the supervisor came on and stated that it was in the extra information section and told me to start a booking and check, I did and lo and behold it was not in there. Unable to then cover up his total lack of knowledge of his own companies terms and conditions he just passed me back onto the other adviser. Plus at 77p a minute to ring and being on for 28 minutes it cost me £21 just to call them. Totally disgusted the Trading Standards continually allow these budget airlines to get away with this type of obvious scam (how many people have access ot the internet or printer abroad and how many people want that hassle?). Awful service, lack of knowledge of staff, and total lack of any kind of understanding of the problem. If I could give zero I would. have complained but am not expecting much!

I flew with wizzair a couple of times so far, and I must say they are a decent company for lowcost flights.
I heard stories about delayed flights and such, but I was never one of the unlucky people to have this happen to me... Everytime I few with wizzair, my flight left and arrived on time, once it arived sooner than expected.

I think they offre decent service on board of their planes as well... the foods and bewereges they sell are a bit expensive, but to quote someone in a video I watched recently - hey, you're sitting in a chair, up in the air, drinking your coffee! Appreciate it.

I'd recomend wizz as a low cost flight company to people who want to travel at minimum cost...

Hi. Wizzair do not care about costumer service. There is no information about flights canceled due wether condicion. My flights were cancled twice. Secend one after 12 hours i got information thet my flight has been cancled. There is no way to reach call centre, there is no information on webside and call centre staff do not care about costumers. I spend 24h on luton airport and didn't get any help from that company. Pasengers didn't even get food voulchers after 12 hours of wait for cancelation becouse check in wasn't even open. In the future i will never choose Wizzair and do not recoment use that airline to anyone. Thank you.

I booked 2 flights plus transfers from liverpool to gdansk with wizzair despite repeated e-mails to get the transfer vouchers they eventually sent them by e-mail 10 minutes after our flight took off whenever I try to complain to them I get a generic e-mail telling me that customer services do not deal with complaints. Can anyone tell me how to get my complaint to wizzair.

On 5th February 2009, due to a very bad weather conditions(heavy snow) in England the flight no 742 Luton - Bucharest was cancelled. I have sent all the relevant papers to wizzair.com(e-mails, post and fax) but not response from them. When I phoned them(4-5 times) I been given different e-mails to send my details but none of them replied to me.

The last conversation with them was today when they told me that they can not tell me what to do and what is more when I asked to speak to a Supervisor I been told that "she does not want to talk to you" ...very rude. The Supervisor name is: ANNA FEKET.

I am very dissapointed and frustaded that I do not know what to do to ge my money back after I paid out of my pocket tickets to get back to Bucharest.

I am from the US and use credit cards from US Banks. WizzAir is not able to process transactions from US Banks and makes no mention of this on their website.

After unsuccessfully trying to buy a ticket on their website, the only indicated reason was "transaction denied". So I called WizzAir, the call announcement informed me there would be a charge of $0.65 for each minute and a minimum of 5 minutes. My phone charge was $9.90 for 4 minutes. My normal phone rate is $0.022 per minute.

Calling WizzAir to learn why I could not pay for their ticket cost me near $10.