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CB Flooring Installation National Floors Direct
National Floors Direct

National Floors Direct review: Vinyl floor disappointments

J
Author of the review
10:54 am UTC
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I had NFD installed my flooring back in November 2023. I paid over $5k. I asked the installer why he wasn't installing the underlayment? He said I didn't need it. I reminded him that I the sale person said it would be included. After a year, I noticed a crack and it would sink in slightly. I called NFD and the person who answered said the warranty expired and they would not be able to take care of it.

Desired outcome: Repair the damaged vinyl panels before it gets worst. If this was done right the first time, all this would have been avoided.

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Update by Josel Nathan Duque'
May 01, 2026 2:38 pm UTC

Update, nothing was resolved. I received a call from them and it just went to voicemail.

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    40 Robbie Rd, Avon, Massachusetts, 02322, United States
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    May 01, 2026
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