Lufthansa

My booking Number LQB5O3
Date: 5.09.2019
Flight LH1337 @11.25
Passenger : Veeren Manikion
Flight LH 1337 delayed by 20 minutes
Connecting flight to LHR :LH908 @ 14:00 hours

The Chief Executive, Mr CARSTEN SPOHR, Lufthansa Group

Dear SIR,
I am in bupadest airport on time to take my flight - I went to the boarding counter LH1337 in budapest - I was asking my question but nobody cares - Someone was busy on his computer and the two others feel like am disturbing them. My question to them is that this flight LH1337 is being delayed and I have the connecting flight LH908 whether this will not pose a problem as i have an important schedule meeting in London. Nobody cares to answer and I said again to them whether anybody can help in my question, when finally the person on the computer replies WITHOUT looking at me, YOU WILL HAVE SUFFICIENT TIME.

Ok i took the delayed flight LH 1337 and on board I ask to the flight attendant whether there will be no problem for my connecting flight, No worries, the flight will be on time while the aircraft will catch up on the way.

The flight LH1337 reached the Frankfurt airport at 13:30, to my great surprise we need to take a bus to reach the gate at aeound 13:40 - I thought moving to gate B24 would be easy, to my astonishment it was long away - I have to take 4 steps up, run and 4 steps down to finally understand that i need to go through security check. To note that on the flight it was mentioned that you will have Lufthansa attendants that would help you to get out of security quick. I was expecting someone with a notice board with my name of it and help me to my gate which other airlines do actually. Nobody seems to care. I reach the security breathless as i had run a lot. Finally when i reach the counter at 14:05 it was closed and the lady at the counter just removed another ticket for me as if for them its just and easy way, without any apology he just throw the another ticket to me. She said, You should take the next flight.

I understand Lufthansa is number one in the world reading the CE bulletin in the aircraft magazine, but this is outrageous and to summarise:
- Your attendants are careless
- Your attendants dont know their subject
- Your attendants have no courtesy
- Your attendants have no customer cares at all

LUFTHANSA need to compensate me, Why?

- I had a business meeting near the LHR airport, a very important meeting .
- I missed my meeting which has caused prejudice to me as i have to report to my work on this meeting.
- It was hectic for me while your staff could have informed me that there is another flight and i could have arranged for rescheduling my meeting a bit a later
- I had to rush and run at Frankfurt airport and this has caused so much stress and discomfort to me.

CE, Sir, am looking for a compensation based on the above arguments and I hope appropriate actions are taken for others not to face the same situation.

Awaiting for a positive reply from your prestigious organisation, which i feel is doing a great job but not from a few of your staff which is causing much harm to it, while you mentioned as well in your bulletin, the challenges for your organisation are the low costs flights and the opening of the environment to other international aircrafts, while you need to take immediate actions to address the above first.

Sincerely yours and thanking you

Veeren MANIKION
Country origin MAURITIUS
Phone +230 [protected]

Dear Sirs,

I'm contacting you to complain about a customer service handled by lufthansa.

In January, I did my professional trip with lufthansaand unfortunately, my luggage was badly damaged. I have procced with reclamation as required and lufthansa promised me to send a new luggage. Today, it's september and I still did not received it.

As I travel a lot it is a big inconvenience for me.

Could you please contact them and find a solution? I have relaunch them already, they always say that they sent a luggage again but I have never received it.

Please see below the reference: No. 1297701 / TLSLH32499

Thank you in advance for your help.

You sincerely,

Ewelina Kozolup

This is with regards to my flight from bombay- barcelona and madrid- mumbai from 10th to 26th September.

I have had a major uterus surgery just ten days back and the doctor has clearly advised against travel for the next 2-3 months. Our tickets were booked earlier and we were sure of going but this urgency came up and we had to cancel everything and undergo the surgery. I had made bookings for the entire 15 day trip of which many were non refundable, including ryan air flights (who have a no cancellation policy), car jet booking (again non refundable), and a few non cancellable hotel bookings. Once we got to know of the surgery, we immediately wrote to each one of them asking for a medical waiver since the doctor clearly mentioned i wont be able to travel. All the agencies and hotels and airlines refunded the entire amount which was non refundable without even asking for discharge summary, except you- Lufthansa- apparently one of the largest and most renowned airline in the world.

I have been trying to get in touch with the sales team of lufthansa and makemytrip has also tried speaking to them (as per the information given to us) but each time i got a reply saying we wont refund a single penny.

Lufthansa has left us no choice but to file a suit against them for their inhuman policies, constant harrasment of customers, trouble to the patient who recently had a surgery, and a white collared fraud. We will be posting all your replies and inhuman approach to this situation on all the social media platforms while my lawyer works on the harassment suit. I promise to never fly lufthansa again and soon this shall become a trending hashtag on twitter and instagram! so all the best and thanks for this constant harassment! you are one of the worst airlines anyone can ever choose!

i have attached the reports, images of my uterus surgery, and refund given by all other airlines and agencies for your further reference.

Dear Passengers, please read my story
I'm Gold Star Alliance's Member
My flight # LH1431 on 21/8/2019 from Sofia, Bulgaria was delayed by Lufthansa and I respectively missed my connecting flight #8860 to Florence. I was given a voucher for a hotel. My luggage was held at the airport and I had no toiletries or pijama to make myself comfortable as a traveler who just missed a flight at none of her fault. My next flight LH#0308 on 22.8.2019 was almost at arrival in Florence when the captain announced that the automatic system failed of that plane, we cant land and we need to return back to Frankfurt to manually land and then get another plane. After our landing in Frankfurt we were told to disembark the plane and get on a bus and stay in the bus while the other plane was fuelling. Then as soon as we got on the bus they said we have to get back on the broken plane and wait there. No one offered us a water when we landed or when we were waiting for the fuelling process. No water! We embark the now second plane and the flight attendant who worked on the back of the Embrarer 190 was Corina Carrasco Rinacdo. After take off and when the seat belts signs were off I got up and kindly asked for water. Her cart was ready for service but she loudly said I have to wait because I'm not the only one waiting for water. I told her I'm having panic attack and I needed water, she ignored and processed to the front to help the other and only flight attendant. I waited but I was feeling I'm going to faint I poured myself a glass of water. The lady Corina Carrasco ( I'm not sure of her name because she refused to provide to me) came to my seat which was the last seat all the way in the back and yelled at me and asked me if I self service water myself and I acknowledge saying ** yes I did**. She continued to bully me and shout at me telling me I cant self service water to myself. At that point I was extremely upset and I asked her for her name she refused. Not too long after she came and once again said to me the captain is informed about your behavior and u can speak to him after landing. I was in tears and in shock. How could this be happening to me and my Lufthansa trip to Florence. She had no sympathy for our state of mind, we just did emergency landing and she was yelling at me for pouring myself a water! Unbelievable! I'm taking this case to all of the upper management of Lufthansa, even to the European Union for being denied water and being yelled at and bullied. Captain wouldn't listen either but confirm that I'm not suppose to self service myself a water. I request a full refund of the cost of my ticket $675 for me missing my flight at none of my fault.
I also request full investigation of this flight attendant*s behavior, discipline action to be taken and an apology from her directly.
I will not put this case to rest until this is resolved. Refund of ticket plus why we were not given water at anytime after emergency landing while waiting.
Thank you
Do not fly this terrible airline

I am writing this complainment letter regarding to the flight LH-432, with the booking reference of LXYDTQ, 2018 (tickets of 220‑[protected], 220‑[protected], 220‑[protected], 220‑[protected])

This flight was scheduled to depart from Frankfurt Airport on 20.08.18 at 17.15 and to arrive Chicago O'Hare Airport at 19.30. However, although the flight was on time, the plane could not land on to Chicago Airport due to the weather conditions. After touring on air, nearly 2 hours, we were informed that plane will land on to Indiana Airport to take fuel. And than, with a second announcement, the airport had been changed as Detroit Airport and the route was changed accordingly.

However, the chaos started after landing on Detroit Airport around 23.30 pm. (22.30 with local time) First of all, we had been informed that the plane would land off after refuelling. Later on, it was announced that due to the staff working hour are overdued; passengers would be delivered to Chicago Airport by bus that is waiting in front of the airport. After custom formalities in Detroit Airport; more than 400 passengers were trying to get information from one staff. Luftansa was lack of organization and short of staff. It was almost morning when we arrived in an nearby hotel after waiting hours for taxi. The next day, we were transferred to Chicago by bus and it was 17.00 oclock when we arrived to Chicago Airport nearly 20 hours from expected arrival time. It was strange that although the plane was one of the biggest planes in the World, there were nearly 30 passengers in the bus. We wondered how the other passengers went to Chicago.

We are aware of that weather conditions are circumstances beyond control. Our complainment is about disinformation, the lack of organization, unequality and to arrive the final destination point nearly one day later.

Moreover, me, my husband and our 5-years old twins, had a big trouble and we have lost one day of our limited holiday

Now, I am seeking compensation under international codes.The passengers in my party were:

TOPALOGLU / BIROL MR with ticket code 220‑[protected]

TOPALOGLU / GAMZE MRS with ticket code 220‑[protected]

TOPALOGLU / UTKU (child, Birth date: 07NOV12) with ticket code 220‑[protected]

TOPALOGLU / YIGIT (child, Birth date: 07NOV12) with ticket code 220‑[protected]

We would request at least half of the ticket price that we paid to be returned as a refund.

Lufthansa just offered us as a "gesture" 100-Euro when we contacted to them

I checked in to have my baggage checked. The attendant, very rudely, loudly, said you have to remove your bag and go pay
as you are over the weight.

I said I flew San Francisco, Ca. - United and Lufthansa - August 1 - San Francisco to Frankfurt to Berlin. I have only the same items in
the bag I chose to check than I did before.

She said you are over … I asked what would the charge be; she said $120 US dollars.

Finally she put my bag on the conveyor belt and sent me to Cash Counter; there was no sign saying such to identify where I was to
go. I went over to nearby counters and asked if they were the Cash Counter. Learned without signage they were.

I handed my paperwork to attendant, lovely woman, who listened to my story. Said when she checked with someone, they told
her I should pay $170 US dollars. I had no choice but to pay the charge with my American Express card.

The contents were no more but less. The difference was there were dirty items, not clean ones, and I had left - intentionally -a pair of tennis shoes behind for hotel staff. The attendant did not know how much to charge me initially, I asked that she call a
staff person to avoid my taking bag and going to cash counter. She was not helpful at all. Again, loudly sent me to the cash counter.

The attendant at the cash counter was helpful; I told her I had just been told, I was overweight (I don't know how), and that to send
my bag would cost $120. But she said I had to pay $170.

I feel most unfairly treated and would appreciate some form of reimbursement for this excessive charge. My credit card is American Express Platinum [protected] expires 05/23, security code 4853

Virginia L Hayes - 2934 Baywalk Road, Alameda, Ca. USA 94502 [protected]@comcast.net; phone [protected]; [protected]

Bags lost two days ago. Zero info from lufthansa. On hold repeatedly for over 30 minutes and no one comes back on line. Munich bag claim won't answer their phone lines nor return left messages. The Munich baggage office saw them last but your systems say you have no idea if Munich ever got the bags. I have never been treated so rudely or dismissively in my life. LH simply does not care about its passengers or our possessions. We are now on a two week vacation throughout Europe with no luggage thanks to lufthansa. I am sure no one will contact me from this site either but in case someone actually cares you can email me at [protected]@outlook.com or call at +01 [protected]. Jeff gal

Yesterday whilst trying to book tickets for myself and my family for a holiday next year, I was shocked to learn that they dont honor their prices shown. Upon trying to pay the ticket and do the reservations, the price had sky rocketed to nearly double the price on the payment page, I contact the call centre, not recieving a warm welcome, which in turn said I need to pay the price given. I inturn explained that the price advertised, had nearly doubled when trying to make a payment. I have taken snapshots from begining of booking to the very end which shows the price changing at the end. I am a avid supporter of Lufthansa and never in my years did I think I would be treated in such a manner, this is false advertising at its best and now they refusing to honor the price advertised in the beginning.

Monday, 12 august, me and my girlfriend we had a flight from Heathrow to Frankfurt and from Frankfurt to Athens, Greece and we got to Heathrow and with just 3 hours before they announced us the flight its canceled, they gave us instead a flight going straight to Athens, i cant get a sit next to my gf, the guy who provide us the information it was rude when i tried to explain him i need my sit next to my girl cuz she dont feel safe in airplanes, we wanted to visit a bit the Frankfurt aswell but this not possible anymore because of the direct flight, never gonna use this airplane line in my life and im gonna share my story.

Dear Sir, Mme,

It's been mora than two months now that I keep communicating with Lufthansa customer services with regard to the problems encountered with my Lufthansa flight on June 2nd 2019 to Strasbourg.
As I have explained in my many of previous emails to customer services, my flight from Tirana to Frankfurt was delayed for more than an hour. Nevertheless, as soon as I got my luggage in Frankfurt, I had to literally run to catch my Lufthansa shuttle bus to Frankfurt. Got the shuttle ticked and went to the bus station. Upon arriving there, the driver of another Lufthansa bus (not the one marked in my ticked) informed me that my bus to Strasbourg had left. You have to go back to Lufthansa customer service he said - to rearrange the travel from Frankfurt to Strasbourg. So, I went back to Lufthansa services where I was told that the bus had not left yet, that my ticked was fine and that the bus would leave at 18.30 instead of 17.30 (delayed by 1 hour). Went back to the Lufthansa shuttle bus driver and told him that I was told that my ticked was still valid. "No, No - he told me, your bus has left. You need a new ticked. You need to go back to Lufthansa (all this while pushing my luggage), inform them that the bus has left and ask for a new ticked". Went back to Lufthansa, explained what the driver told me, and after they rechecked the information on their database and spoke to someone on the phone, gave me a new bus ticked for the shuttle bus of 20.30 PM to Strasbourg. I had to eat and drink in Frankfurt, which I had not planned to. Once arrived in Strasbourg I had to get a taxi to the house - still not planned - as it was late.
I phoned Lufthansa (to no avail). I also sent many emails to Lufthansa - Customer Relations (with all the requested documents included) in this regard and explained all this to Mr. Rodel Ocde, Ms. Sunshine May Cayanga as well as Mr. M.A Domingo. As provided by Regulation (EC) No 261/2004 (which applies to passengers whose scheduled flight leaves from an EU Member State or passengers whose scheduled flight is with an EU airline and leaves from a third country to arrive in an EU country) I agreed to the compensation awarded by Lufthansa of a 250 Euros sum for all the inconvenience. I was asked three times (by Mr. Rodel Ocde, Ms. Sunshine May Cayanga as well as Mr. M.A Domingo to send a copy of my passport). However, even though I have contacted Lufthansa's Customer Relations regarding an approximate date when to expect the compensation, I still haven't had a reply from them or received it.
Honestly, I believe that for all the inconvenience caused and all the time consumed writing the emails the agreed sum of 250 Euros does not cover all the inconvenience.
Truly hoping that someone will get back to me in this regard,

Regards,

Mrs. Brunilda Bara
Email: bruna.[protected]@gjk.gov.al
P.S. Please find attached all document (ticket, passport details, photos, bank details and emails) concerning this.

In the flight from Frankfurt to London LH900 Friday 2 August 2019, Departure time 8:00 am. FRA to LHR Business class I had a very unpleasant experience with the service in the business class. First of all the the service was very slow the stewardess were talking to each other instead of serving and when I complained to the chief stewardess he grabbed from my arm in a bully way and he asked me to explain what I meant. Later when I left the aircraft instead to greeted me he was sneering at me making funny noises to my face.
I found distressing my whole experience in that aircraft and I would be very pleased to take into consideration my complain. The chief stewardess who denied to give his name was absolutely horrible and you should consider a reprimand to him.

My name is Archontia Mexi, Ticket number : [protected] and Record Locator GMQMYM.

July 10 flight from London LHR to MAD via Munich. Boarded on Biz class LH 2473, and than LH 1804. Arrived to MAD, missing one large duffel Kipling bag, with lots of important items. Some cant be replaced. Value of items at least EURO 2, 300. Filled out form got PIR number and since July 10th NO ONE from LH contacted me. I sent emails, calls, send detailed item list, asked where shall I submit receipts, when I will get reimbursement at least for for what I bought (I spent more than Euro 1, 500 by now), yet, NO communication. I emailed to CEO of LH in Thailand where I live, no reply. I called Germany HQ spoken to Customer Service, no help. Nothing. Based on LH website, I must get respond within 24 hours, and communication within 5 days. Why this is not happening? Shameful service.

To whom so it may concern, ,

We family of 10 were flying from JFK to JOMO KENYATTA INTL Kenya.
one of the ticket number LH/KTKT [protected],

We Landed there at 8.10 pm, once we reached to our hotel we found out that one of my bag was damaged and broken, also we have put in the tickets vegetarian food for 10 of us and they did not have any vegetarian food for all of us.. so next time we are not going to travel to Lufthansa and we will let others know about our experience.. we need our bag's compensation as soon as possible..

thanks.jay.

Lufthansa airline needs to educate their staff about the food they serve on flights from Germany to UK. They serve sandwiches to passenger which is good customer care gesture. However, their staff don't know what kind of meat there inside sandwiches. Many Indians travel via Germany to other destinations and majority Indians are Hindus who don't eat cow/beef/stake. Cow is sacred animal for many Hindus worldwide. I request to please respect the fact and educate Lufthansa staffs about Hindu dietary requirements. Thanks.

Hello,

I would like to submit a complaint about what happened to me at the airport. In fact, i received a text message few hours before my flight that one leg of my flight was delayed. So, i could not catch up the following flight. I called the airline lufthanza, the agent told me that there is only one flight after 11 hours with a 6 hour layover. I accepted the changes in order to put myself in the safe side. However, he did not mention any other option. He said you can also refund and wait for it. Actually i travelled with my enfant who is 4 months old. I ended up being stranded at frankfurt airport. I got in touch with the customer service there. However, they did not help me and the only thing they gave me are some coupons. There was a flight with lufthanza earlier than the planned one. I was waitlisted, but then there were no seats. So i was struggling with my baby at the airport and even her formula finished. So it was a very hard situation and no help was given. I also was stranded at casablanca airport as well for 6 hours. I would like to request a compensation for the bad customer service and the carelessness for customers to enjoy a nice trip. In addition, my stroller was lost in frankfurt and i filed a complaint but i am still waiting for it i have to drive to get it from the airport.

To whom it may concern,

This email is to lodge a complaint regarding a flight rebooking for booking code: V3G4G9 from London to Dar es Salaam. Since I can no longer make this flight, I tried calling customer service to rebook the flight for a trip between Boston - Dubai. However, I was informed that my flight could only be rebooked only between destinations in the same continent (Europe and Africa). However, I was NEVER informed of this condition at ANY point during the flight booking, payment or confirmation process. I was only made aware of the following four conditions as shown in the screenshot attached - implying that I should be able to rebook between any two locations as long as I paid the 130 GBP fee and the fare difference. While calling the agent, they were also unable to provide or send me any proof whatsoever of the above-mentioned fare condition, which gives me all the more reason to doubt and suspect this. This is completely unreasonable and unfair since I was never made fully aware of the ticket restrictions and rules while making the purchase. Every customer is entitled to receive such information BEFORE making the payment. Even now while looking at my flight details/itinerary or trying to book another flight on the same route, I still cannot find any evidence for such a restriction on rebooking.

I don't think I should be held liable for any conditions that weren't included within the terms and conditions of my ticket. Thus, I would like to lodge a complaint and request that I either (1) be given a refund for this ticket or (2) be allowed to rebook between BOS-DXB as indicated by the only fare conditions supplied to me while booking (and the only conditions mentioned on my itinerary). If a satisfactory resolution is not provided in this matter, I will be proceeding to take serious legal action against Lufthansa. Not providing such crucial information at the time of booking is equivalent to blatantly lying to, and cheating customers. And I want to ensure that the airline is held responsible for such unethical and illegal actions and that other customers won't have to go through this in the future.

According to my ticket conditions, I need to rebook the flight before tomorrow (Friday, July 26 2019). Thus, I really hope you will be able to respond to this email before then.

I flew with Lufthansa on 29 June 2019 from Johannesburg South Africa, to Alicante Spain, via Munich. Unfortunately, my luggage was routed through Frankfurt instead of Munich, so when I arrived in Alicante, my luggage wasn't there.

I reported the matter at the airport and was advised that the luggage would arrive in due course. At 8pm when my luggage didn't arrive, and when Swiss port no longer answered the phone, I was left with no choice but to buy new clothes since I had an important meeting the following day.

I spent almost 300 Euros to buy a new suit, shirt, shoes etc.. I only received my luggage the following Monday evening.

I lodged a claim for compensation upon my return to South Africa a week later, and after acknowledging my initial email, subsequent email to enquire on the status of my claim have been ignored despite see several reminders.

The service I've received to date from Lufthansa has been disappointingly shocking. All I want is a response to my email, and compensation for my untimely loss, so I can put this ordeal behind me.

My name is Aregash Samuel Hafebo
Client number [protected]

On May 20, I was traveling from ADD t AMS fr wrkshop. My first flight was ADD-FRA (LH9695) which went well. My next flight was LH0986 from FRA-AMS, which was canceled. The information we gt in FRA is that the weather in AMS is not good and the running field is not good in AMS, thus we waited until abut 11:30 and then came by train. I was not compensated fr the time sent and fr the delay in the flight status. Thus I am requesting fr compensation f the delay.

Kind regards
Aregash Samuel

Flight details. Lufthansa flight no. 949. Depart Manchester 0630- 24/ 6 /2019.
Reservation no. TQFSSM. Airline locator. Q15HHT. Ticket no. [protected]
We arrived at Rome, our cases did not. We were on Holland America cruise. Our cases disappeared for 2 days. Cases arrived in Dubrovnik. I have tried to get in touch, customer.relations@lufthansa.com. and customer.relations@lufthansa.co.uk with photos of damaged case and all photos of baggage numbers and boarding passes, but no response from Lufthansa.
Maybe this claim form will get some response.
Yours. Derek Stewart. Tel. [protected]. Address. 14, Carrowreagh Park. U.k. BT161TN

My parents aged 79 and 74 were traveling with Lufthansa Booking Code# K2M9R3 from New Delhi, India to Seattle, WA. Departure date from Delhi 3 June 2019.
They landed late into Frankfurt due to delay in departure from New Delhi. Their flight in FRA got rescheduled and Lufthansa changed their subsequent flights. They were put in a flight to Washington DC with a 1 hr 20 min layover to another connecting flight to Seattle.

It is impossible for anyone to go through US Immigration, Customs, baggage and board the connecting flight with such a short layover. When we checked we were informed that the min time required for a connection was 1hr 15 mins. However please bear in mind that this is an international flight requiring lot more formalities and hence the time for changeover is impossible to achieve for anyone, let alone elderly passengers.

They missed their connecting in Washington Dullas( IAD) and were rebooked in two separate connections: IAD-SFO and SFO-SEA. My parents who were to arrive at 11am on Jun 3 in Seattle reached 2am the next day - a delay of over 15 hours. Not to mention they now are in a domestic flight that had narrow seats. They were not provided any meals/refreshments/water post boarding at Washington. Their journey from DEL-SEA has become 36 hrs.

It is extremely irresponsible of your agents to have re-booked senior citizens in a flight with ~1 hr connection. The customer care had been of no help when I requested to be connected to a ground agent. I have received no updates on what is going on.

I am frustrated with such careless rebooking and need you to refund the full fare of the travel to my parents for the discomfort this has caused.

--Deepa Krishnan

Passenger#1: Vijayagopalan Subramaniam
Passenger#2: Vijayagopalan Suganda
Lufthasa booking code: K2M9R3