Lowe's

We had a wooden fence installed back in April 2021. As the man was installing it, I noticed it was turned, with the smooth boards facing my neighbors' yard.
I went out & advised I did not want it installed that way & no one had mentioned this to me. He said that some town had an ordinance that the smooth side must face the street. I said, "well, there is a st. Behind & one in front, so, I want the smooth side facing my house." he called his supervisor & was advised to go ahead & install the fence as it's beginning... Then... Lowe's would send someone to reverse it! That they had a 100% customer satisfaction policy." well. I'm not sure how I could have prevented such unless, I had gone out there with a gun! But, I want this fenced reversed & have been patient far too long. They keep saying the man who installed it would call us. He called but, has done nothing... Please help us. Max Mathews

So I bought hot water heater July 2010 with manfucture
Warrenty 12 years, now hot water is dead either whirlpool
Or Lowes came up solution, I was on for hours and
Hours with Lowes but no help its very frustrating and fed up
I don't have hot water for three weeks

I ordered a set of Westinghouse SR11ACO1HO62 it was a special order. When it came in it came as a single pack. I paid for two lights and only got the one. I took it back to the store and was told that just how it comes. That's not right. I asked if they could just order me a light so I would get my two lights. I was told I would have to return the light and reorder it. But I would probably only get one. What scenes does that make. Invoice # 1406 8773

My mom has dementia, she needed a new washer so I got on line to Lowe's.com and researched and found a washer that we both agreed upon, plus I noticed that you all have free delivery so I ordered Item # 2368741, when I placed the order it said that I would also need Item # 246995 so I ordered both. It said that it would be delivered on Wednesday before noon. I waited and it was delivered around 3:45. As they took the washer out of the box we noticed that it had a small dent in the lower back part of the washer, since the delivery was free and the dent was not that noticeable, I was willing to look over that. They get the washer in my home and it didn't come with the hoses, Item# 246995. There for they couldn't hook the appliance. My mother called to the store that it was purchased from and the man was very hateful to her then a manager lady got on the phone and ended up telling my mother that there was nothing that they could do and they proceeded to hang the phone up on her. Now we have a brand new washer with a dent in it and no hoses to be able to use it. My mother has me as a voice for her, but I wonder about those who don't have anyone. I am currently on the hold with the customer service department, and have been for almost 30 mins. I will hang on another 30 mins if I have to but my time is just as valuable as anyone else's and I cant sit on the phone all day so I am letting you know that if this matter is not handled today, after the way that my mother was treated, I will post on every social media that I have and will not stop until I see your stocks lower. That was uncalled for. No one who spends money with your company should be hung up on.

I have been unable to get anyone to help me resolve a problem with a repair person sent out by Lowes who misdiagnosed the problem with our washing machine. When I finally get a call back after waiting hours the person sends my call to someone else and they don't answer. I have been trying for 3 weeks now. We were charged $165 for an unqualified repairman to come out. This person is with ACS. We have not heard back from him nor are we able to call him because his number is private and does not show up. I have called Lowes service department numerous times without getting the help we need.

Lowe's installed almost $8k of carpet in my home. They beat the walls up, cut the carpet short and we're lackadaisical about repairing the damage. In addition I was show one carpet pad and another arrived at installation; unfortunately I could not interpret the Lowe's product code and was unable to make anyone understand the misrepresentation by Lowe's.
Upon months and numerous calls for compensation for my time and the poor job done by Lowe's subcontractor; which I might add was who Lowe's kept referring me to . However, Lowe's took the payment and sluffed responsibility .
Again, after months of seeking some remuneration after mutiple calls to their customer service where they claimed they would contact me an never did gave me a poultry $100.00 while their C suite makes $M's and disregards issues of their customers.

I paid $4, 200.00 for 780 sq ft of carpet. right in the middle of the living room floor they left a big very noticeable seam. Looks like crap, I went back to the local Lowes - hanford branch, they called the installers still nothing. I need this fixed ASAP

ERRRRR, another frustrating trip to Lowe's. An item (a brush) didn't have a barcode attached so I asked the clerk at the self-check for a price. She promptly went to help another customer at a self-check register. I waited while the line backed up (three waiting) and eventually completed my purchase so others wouldn't have to continue waiting. Went back to the department and picked up another brush and checked out with a clerk. The self-check registers issues — one is cash only, one was out of receipt tape and the scanner wasn't working on another register. Of course, there is only one employee overseeing this area. These problems existed long before COVID-19 and unemployment bonuses. Why does Lowe's continue to force us to use their inoperable or un-maintenanced system?

On June 24, 2021 I ordered a few items with the intent of it coming to my home address. I was surprised when a short time later I received a message that I could pick up the order at the North Little Rock store. I live 2-1/2 hours away and there are some Lowe's stores much closer. For convenience I was ordering the items. I called Store # 1627 and waited forever before I could talk to anyone. They were not wanting to cancel the order. After several more minutes of holding the line, I had to hang up as I was at work. But not long after that I received an email that the order had been cancelled. I thought the issue was taken care of. However, on June 27, I got another email that the same order was ready to pickup. I have tried calling again but can't get through to anyone. I need this order cancelled. The order number is [protected]-Invoice # 83920.

Paid for fridge delivery, door swap and ice maker install. 8 weeks and incomplete still. I've escalated from dept manager, asst store manager and now 3 visits to the store to handle with store manager Glen. I don't know who to turn to for assistance. This is the worst customer service I've ever had. 5 unsuccessful install attempt by DSI. I was told a Lowe's tech would be dispatched but hasn't been. This guy is a liability to your organization.

Purchased over the stove microwave in october 2019 and extended warranty. Heating unit failed in december 2019. Repair tech provided temporary fix and we were told not to use the microwave for more than 30 minutes. Additional repair requests made and each time lowes or samsung cancelled the confirmed repair ticket for no reason. I want the microwave fixed or a new one at no expense to us. I have all necessary paperwork. Every person I talked with at lowes and samsung very unhelpful!

I have spent months dealing with Lowes and Masonite customer service for a front door. I waited close to 4 months for my delivery after ordering, despite being told I would have it in weeks. It arrived with cracks in the glass, but I had it installed since I had no front door at all for months while I had waited. I immediately called Lowes to tell them of the cracks, asking them to send someone out to fix it. They told me they had to replace the door (here goes another 4 month wait) but they wanted me to return the door myself: meaning, remove it, rent a truck, bring it to store, etc. etc... Exactly how am I supposed to do that?... So then I get foisted off to Masonite customer service. I get a very nice agent named Iris who truly tries to help. I send her pictures. She follows up with me. I send her emails. She gets NOWHERE. Because Masonite sucks, and so does Lowes. NO ONE wants to take responsibility for this piece of crap they sold me. I only wanted the glass replaced or repaired... I was patient, respectful... and got nowhere. I have spoken to a few contractors and they have also mentioned that Lowes has had terrible service and they are stepping away from them and many are no longer using Masonite doors because of quality issues and customer service. Please pass this info to everyone you know. At least Home Depot has an excellent customer Service department.
Update - Masonite submitted a credit to Lowes and Lowes sent it to me. However Lowes should also be crediting me because they initially gave incorrect info for months and never accepted any blame. They should be sending me at least $200

I asked an employee where is the grip tape and he pointed meh to an employee named Sal. Sal tjen pionted to end of the store and said " Its down there some [censored]ing where thats not my job i dont work in that section." I said "excuss me what did u say." And he said "U [censored]ing heard me". I reported it to the store manager but she left believing nothing is going to happen.