Lowe's

I have purchased many appliances from Lowes in the past. Always great delivery service. Purchase a washer on August 8, 2021. Asked for delivery between 8AM and Noon. Earliest delivery was Friday August 13. Called us on Thursday night at 7:00 PM telling us delivery was from 3 Pm to 7 Pm Friday. Tried to call back and reschedule. Could not get a Manager. Elected to take a chance on the delivery. Waited until 6 Pm and my wife started calling to cancel because we are senior citizens and go to be early. Found out that it was a third party coming from New Orleans and truck broke down and it would be later than 7:00Pm. We canceled the order.

If we knew this is the way Lowes is now handling there deliveries we would not have purchased the washer. We will not purchase any appliances in the future with Lowes until they quit using third party delivery. These people do care.
My name is Fulton Charles Hebert, 2908 S Curtis dr, New Iberia, la 70560. I am now a disappointed customer. These are the items I purchased in the past. Refrigerator, 2 freezers, dryer, micro wave, dish washer and countless small items.

Order #[protected] Ordered washer and dryer w/ warranties and delivery. Charged full amount $2, 500 +. On the delivery date they tried charging another $2, 500 but was only able to get half payment. When I called customer service they explained to me that it was an authorization when I originally placed my order and when it goes out for delivery they actually run the charge through. Well they had over $3, 500 held on my card. Only the washer was delivered because they couldn't get any more off my card. They cancelled the order for my dryer, which was coming from a different store. The person I spoke to at the hickory NC store was very rude and did not fix the problem. I called Lowes and told them to come and pick up the washer because id rather spend my money with an establishment who doesn't over authorize peoples card and cares about there customers. THEY HAVE NOT PICKED UP THE WASHER OR REFUNDED MY MONEY, I WAS TOLD SOMEONE WOULD CALL ME.

This needs to be handled immediately. I've been a customer of Lowes for many years and you just lost a customer. charging double the price for items is unethical and waiting weeks for a refund is unacceptable. Please fix this ASAP. I will take this further if not resolved in a timely manner.

I ordered a dishwasher online on 8/6/2021 (order # [protected]). They informed me the dishwasher will be delivered 8/9/2021. I called the installation 877 number (4 times) and spent one hour on the phone scheduling the installation. The customer service rep transferred me to the store to issue payment and they said the payment platform was down. I called back and hour later and had to go through the same procedure and I submitted my electronic signature on the contract. Again problems with payment. I called the store to issue payment and they informed me I need to come 40 miles roundtrip to pay in person. I drove to the store, they could not locate the signed agreement and started all over again. I was expecting delivery today and the delivery guy only delivered the assemble kit. I called the store and they stated the model I ordered is on back order. I now have spent 5 hours over the phone ordering and cancelling the products and service, 2 hours in the car, and now have to drive back to the store to return the assembly kit. When I spoke with customer service the only thing they could do for me was apologize. Unacceptable! #1 I should have been able to pay for installation online, you made me drive to the store during COVID and put myself in harms way. #2 Why didn't the online system inform me the dishwasher was on back order? I never would have selected that product. It was clearly labeled on other products (not in stock). #3 customer service needs to be more solution based and at least say they would look into it. Not sorry, nothing I can do.

My built in GE microwave of 4 years went out and I called Lowes Customer Service to order a replacement. I was given a model number to order (online) which took 6 weeks to be delivered. The delivery was initially for 2 weeks, delayed another 2 weeks, then another for a total of 6 weeks before arriving. I called after the second post rescheduled delivery date and Lowe's Customer Service told me it was due to Covid-19 issues since the microwave was coming from the manufacturer (which ALL my appliances have come directly from the manufacturer that I've ordered in the store or on line from Lowes). Ends up the model was not a replacement for the one I originally purchased. I called GE directly and was told there was no replacement model for the original. I called Lowes with this information and was told the microwave order was longer than 30 days and I could not return it. I explained it was not my fault it took 6 weeks to return and initiated a return online to return the microwave to a local store. Once getting to the store, I ran into the same issue, but the cashier called a manager and showed him my paper work that clearly showed when I order the microwave in April 2021 that wasn't delivered until June 2021, the manager apologized for the erroneous information relative to the replacement model information from Lowes Customer Service and for the delay in shipping, then he authorized an override for the return. In the mean time I had ordered online a Whirlpool brand microwave and different kit which populated an 8 week shipping date of August. I received the appliance this past Saturday. The box was somewhat beat up, and once opened, the microwave was dented in 3 places ( both rear sides and the top right side), and the control panel is scratched! Mind you, I have been without a microwave in my kitchen for 4 months and decided to plug this one in to see if it worked. The appliance seemed to operate fine, so I decided I would rather not return it and have to wait another 2 months for a replacement, if I can receive a discount for damage. I called Lowes Customer Service first thing this morning and was told by a rep that I could only get 10% for a damaged product. I was surprised considering the damage is visually extensive! I asked to speak with a supervisor and the customer service rep told me, "Okay, but I'm telling you, YOU WILL NOT GET MORE THAN 10%!" I found his tone offensive, and requested again to speak with a supervisor. After being placed on hold for a few minutes, the rep came back and stated, "Maam, I've complete a request for someone to come out and pick up the microwave and would issue a refund". I told him, that is not the option I chose, I stated I wanted to keep the microwave and wanted a discount for the extensive damage. The rep continued to talk over me, I listened until he was done. I stated that he would speak over me and do what he wanted, I asked to speak with a supervisor and he had yet to honor that request. I was placed on hold again for awhile, then a supervisor came on the line. She too told me she had parameters that only allowed her to give me 10% for the damage (without requesting pictures, asking what the damage was, etc.). By this time, I was very upset and told her as a loyal Lowes customer who has purchased thousands of dollars in appliances, this was unacceptable. She too told me that there was ticket created for someone to pick up the microwave and a refund would be issued. I told her I was not asking for a refund, I was asking for a discount and I was tired of her and the rep railroading me into a refund! She then told me that my 10% discount would have to be on a e-gift certificate because my order was old! I asked how was my order old when I just received the product/appliance 2 days ago? She said it was placed 2 months ago. I asked was it my fault that Lowes had not delivered it for 8 weeks? She said no, but that's how it works! I find this ridiculous and very unfair to Lowes customers to be treated like this. Lowes systems, policies, parameters, and exceptions should be altered for things (i.e., pandemics, shipping delays, shipping damage, etc.) that are beyond and/or not the fault of your customers. This is not the first time I have had a 2 month delay in shipping of appliances. I custom built my house and purchased my range, fridge, dishwasher, microwave, two washers, and two dryers from Lowes, spending approximately $10K. Shipping of the range was delayed for 2 months and was not installed until 3 weeks after I had moved into the house. Though my family and I were disappointed (at Christmas holiday time), I lived with it and didn't file a complaint. Deja vu, and Lowes is treating me as if I've done something wrong. Again, for a loyal Lowes customer or any customer, this is unacceptable!

I shop at this particular Lowes because it's close to home. But I check on line first before I go because going to the store and on line have different versions of what they have at the store. Well this day I wanted to purchase 4x6x14 foot treated lumber. I wanted to have it cut in half for my project but they didn't have a 14 foot board. So I wanted to purchase 2- 4x6x8 treated boards to no avail because they only had 1 good board out of 7 that was on the rack. So I figured I look through the 4x6x16 foot boards and found one I wanted, so I'll have it cut in half. NOPE... The saw was OUT OF ORDER so I couldn't even get that done. I don't no why I bother. The store started out great when they first opened but now I say their a flop.

While readying the range to be carried in the delivery men tipped it to the rear damaging the rear corners of the range. Although it is minor damage their inattention did cause me to have to straighten the damaged areas.

went into lowe's to get the stuff we need to have someone put up a railing on mydeck. we told the clerk that we needed everything to due the project. He proceeded to get all the materials we needed to do the project. When the contractor started the project we were missing several pieces and had to make our first trip back. Then we found something did not fit right so we went back in to lowes. Today the contractor had to run into lowes again because something else was wrong. some of things are expensive and it is running our cost up every time we go in to lowes. usually when we go back we our on are own.

Rebate offer 15606
Confirmation #60eb2a9cfe08b46c04150784
Declined due to ineligible store

I don't understand why this isn't eligible.
It showed the rebate option while I was ordering online, and the store I picked it up at was one of the stores listed on the rebate submission form.
It did not say anywhere while I was buying/submitting rebate that it would not qualify

I had a counter, sinks and faucets installed in August, 2020. In November 2 stains appeared on granite surface. I first called salesman who sold me top and told him problem. He replied that he had never heard of problem and would get back to me. He never did. I have been calling your store multiple times and your people have come to house to take pictures and try to remove stain which was unsuccessful. I have been told I was to blame, I lied, and various other insults. This has upset me so much I am now ill from stress. I am tired of being told someone will get back to me only to have to make repeated calls again. If I do not hear anything within the next few days the only option for me would be to call and attorney as well as post my problem with Lowes on as many community web sites as possible. I have always used Lowes and can't tell you how disappointed I am with your service

Lowe's with a monologue on the market in some locations. Lowe's expresses through their customer service in-store and their two-plus hours wait on their phone line how much they don't appreciate their customers. The third-party, their deliveries service with a confirmed date that's not met but give you a call two days later saying hay your delivery is delayed but not our problem we have your money. We might deliver on this day, or not confirmation is undeliverable. Lowe's in Sylva, NC and the general corporation have no integrity or respect for their customers. It's regrettable, considering they profited off of Covid look at their sales margins.
You can look me up in your database. I'm commenting for thirty days with my opinion of Lowe's on every open media platform that will allow me to speak as an RN in an ER setting and my husband in the military for twenty plus years. I feel like our voice should be heard. I know what customer service is in an high-value setting. Lowe's does care. Why should they?

Within a week the dispenser for the soap & rinse agent weren't working so called manufacture, they set up an appointment to have someone service it 8/15/21 so in the meantime I went to Lowe's to complain about how upset I was about the problem I was having and was told that I had 30 days to bring it back for an exchange. Can you just imagine an "80 year old women" unhooking and bring back a dishwasher to get an exchange. Get Real Lowe's