Lowe's

I purchased windows from Lowes and they were installed in June 2020. One of the windows when locked shimmies up and down when locked and had a draft last winter. I notified the Lowes installation team several times about this issue. They finally had the installer come out in April 2021 and he said it was a manufacture issue so I was told they would notify Pella and I would hear from someone in a couple of days. I have called several times and have spoken to 4 different people since. I was told by one man that they would pen a work order and I would hear from someone and that didn't happen so when I called back a couple of weeks later I was told that they would open a claim because this was never done and that I would hear from Sedgewick within 5 days and this never happened. I am so fed up at this point because I spent a lot of money to Lowes having siding and all new windows installed which took until April 2021 to complete. I started the process in March 2020 and things were supposed to done April or May 2020. My windows were installed in June 2020 and the siding started to be installed October and took 7 weeks to side a 1400 Sq ft house. They showed up for not even a full day 6 of the weeks and 2 days another week. I will never use Lowe's again for another project. I have never been stressed out this much in my life. I have all the contact names from the install department that I have spoken to and have the exact dates of the last 3 conversations. It is so hard to get through to anyone and have been on hold for 30 plus minutes several times because of the high volume of calls. Could someone please reach out to me at [protected] my name is Shelly. My email address [protected]@gmail.com. I had this done through the Brockton MA store.

I submitted for the LG 4 bundle @ 10% rebate on 4/23/2021. It was declined at first then I resubmitted and it was approved for for the wrong amount. I contacted the # listed and was advised to submit all supporting documents because what I purchased did not qualify. I picked items DIRECTLY off the list that pertains to the rebate. I have called numerous time and sent numerous emails and keep being told it has been escalated to the tier 2 department and I should be getting an update 3-5 business days. I called again probably the 4th time on Friday and was told I could not speak to a supervisor and he sent a message tot he tier 2 department AGAIN, that I needed an update. I advised him the 4 items that I have received are still in the boxes not opened and I was VERY close to taking them back. I have already priced products else where and really not saving any money by purchasing other items, but saving my time, energy and sanity from having to deal with this mess. I have also submitted another rebate on different items and it has been 2 1/2 weeks and still shows processing... not sure how this email will get redirected but I am in search of answers ASAP. It will not allow me to upload documents regarding contact with the rebate center. [protected]@icloud.com

My wife and I have spent over $250k in Lowes in the last 10 years - both personally and via the company we own.

Generally I find Lowes acceptable.

On this issue Lowes has acted woefully poor however.

We purchased a stackable washer/dryer unit in July of 2019 and purchased a 5 year warranty. In December 2020 we began having problems with the unit staying running and completing the drying cycle.

Lowes outsources its service to Rent-to-Own in Bangor. They have tried numerous times (been to our site upwards of 7-8 times thus far - even though Lowes only considers it 2 events).

They have repaired mother boards, sensors etc., and still no resolution.

After loading the dryer - it will start with a dry time of for example 1 hour 30 minutes and may run for 15 minutes then the time will drop down to 30 minutes left, then run for another 5 minutes then drop down to 5 minutes left - then it will shut off. Laundry is still soaked.

You can restart it and it will run for another 5-10 minutes then shut off again.

The last time the tech arrived - he said he didn't know what else to do, he could not fix it. He called Bosch and they said to place a wet cloth over the door seal to fool the sensors into thinking there was still moisture.

That is ridiculous first of all that one would have to do that - but it doesn't work anyhow. Then they said - well it won't run unless the dryer is completely full. I have never heard that a dryer requires it to be full in order to dry laundry. I should be able to throw a pair of socks in and it should dry them. Even so - we tried that and it still doesn't work.

The tech signed off and said Bosch said it operates fine. It doesn't.

This is crazy. As a customer who has spent a lot of money with Lowes and has complained without a positive result yet - Lowes should remedy the situation.

I invite you to our place to show you it doesn't work. Don't take your 3rd party Rent-to-own techs word for it, and don't take Bosch's crazy solution. You should stand behind your products.

I paid you for a service warranty and the Dryer does not operate. I challenge you to come to our place and prove it works.

I am debating videoing the unit and placing it on Social Media saying that this is what Lowes and Bosch says works and Lowes will not stand behind its warranty. Or maybe place the unit on the back of one of our vehicles and sit in Lowes parking lot and share my experiences with fellow customers.

I don't really have the luxury of time to do that - but its fun to think about. I just need the thing fixed. I am asking for a reasonable regional manager to review the case, come visit our site, whatever - and make this right.

In my company, one of our list of values is "Always do the right thing".

Lowes needs to do the right thing here. Place the value of customer over the crazy word of a vendor (Bosch) Please feel free to contact me at 207.740.6300 or [protected]@officepride.com

Placed an order that was set to be delivered today. Dispatch called, told me delivery would be 11am to 3pm. 3pm I called. was told 3 to 5 pm. 5pm I called, was told 5pm to 8pm. At 7 I called to get an update. was told the truck broke down, delivery will not be today. called Lowes to cancel the order. 20 min hold I finally did so. Still had to pay the workers that were sitting around waiting for this delivery. That refund I won't get back.

In May I bought a washer/dryer set from the Heidelberg Lowes. The delivery guys came and stated they could not hook up the washer because I had to buy the parts, and they couldn't hook up the dryer because I needed to buy a gas dryer. I went back to the Heidelberg Lowes to get the gas dryer and the parts. The store doesn't sell gas dryers, but the sales person stated I could likely pick on up easily from the Monroeville store or the West Mifflin store. When I asked, why I couldn't just have it ordered through him, he stated that is not how it works. Complaint number 1: manage your inventory across stores. Your customers shouldn't have to go on a wild goose chase, trying to find dryers, when inventory management systems have existed since the 1980's that enable stores to work together to provide quality customer service. Complaint number 2: the parts were sold with the washer and the washer could have been hooked up on the day of delivery. I guess the guy just didn't want to hook mine up. That was transaction # Transaction # : [protected].

I then went online to order. I found the item I needed, and placed the order. Order # [protected] with an order delivery date was for June 1. June 1 came, I checked the status and it was delayed to June 16. Complaint number 3: why, if there are dryers available in one store, do I have to wait for another store to receive it when it is all online orders. Once again, I would point out that simple inventory management that has been available since the 1980s would have prevented this delay. An online order in an area that had the make and model available in the service area should have been able to draw upon any store in the area to expedite the delivery.

Rather than waiting until the 16th, with its potential for additional delays, I cancelled that order and ordered from the West Mifflin store. (Again, this is insane. It's all Lowes, why am I doing what a $10.00/hour employee could have done for me and simply shipped the Bethel Park order from the West Mifflin location on June 1?). I then ordered from West Mifflin Order # [protected]. This presumably got me my dryer six days earlier, with a delivery date set for June 10. At 5:30, I received a call. There was an accident and the delivery was cancelled for the day. Okay. No complaint there. Accidents happen. But then the guy tried to reschedule me for June 17th, a day later than my original order. With some back and forth, again to his credit, he got my order on the vehicle for June 12.

My dryer was set to arrive between 8:45 and 12:45. At 12:30, I received a call. Delayed, for at most an hour. It is now after 6:00 pm, and I still have not received my dryer. No follow up phone calls, no effort to prioritize those who were delayed in the morning. Nothing. Complaint number 4, two delays allegedly due to mechanical problems with the trucks that required stores to (get this!) combine deliveries! What couldn't be done back in May (One Lowes working with another Lowes to ensure I could get the order corrected) now conveniently was able to be done. Except it has not been convenient. Once again, as a customer, I am left with completely mismanaged delivery service.

Return springs for my Gatehouse Solid Brass Bed and Bath Lever Handle door knob lockset. Stock number is 225969. I purchased a total of 18 units for my home. Value of more than $800. Now that I need two small return springs I am told that Lowes doesn't have the ability to locate them. The box that I have states it is backed by a "Full Lifetime Warranty". To whom do I need to contact? My local Lowes is not interested in resolving this situation.

Sincerely,
David Manley Sr

Washer was supposed to be delivered on 6/7/21. No Communication and not delivered,
Same happened on 6/8/21.
Get a runaround when you call.

call me at [protected]

Flooring Bait and Switch at Lowe's
Reference: Flooring purchase from Lowe's Store 540 Middletown New York 10941
On April 27, 2021 I purchased and ordered approximately 2300 Square feet of flooring for $6, 619.58 dollars from the Lowe's Middletown, New York Store #540. The product was suppose to be an engineered "multi-ply" "plywood core" "click lock" product, as specified by the product description and represented by the physical sample I had obtained from the store, which is actually a 5-ply, plywood core product.
On May 11 at 8:00 PM six pallets containing 104 boxes were delivered to my home. When I went to have the product installed I discovered that the product "DID NOT" match what I had purchased and was in fact a High Density Fiber board (HDF) core with microscopic veneers. (A completely different product.)

I have attempted to work through the Lowe's store manager Mr. Anthony Gries to have the wrong product picked up from my home and the purchase refunded.

I have met with the store Manager and ASM in person, sent several letters and emails to Store Manage Anthony Gries, ASM Mellissa Regina, President and CEO Marvin Ellison and Synchrony Bank, but as of June 7, 2021, 22 days later I do not have a resolution to this situation. I can't even get the courtesy of a response from anyone.
No Phone calls, No Emails, No letters.
Complete Silence.

Customer beware.
This is the Lowe's culture and Customer service model.

Why is it that Lowes in Plattsburgh NY shows all of the less expensive bagged garden soils as
"unavailable", but it has all of the more expensive ones in stock?
And they list stores 60 miles away as having the less expensive in stock.
Seems strange to me.

Your Brenham TX store they do not answer the phone in Appliances, Purchased refrigerator the delivery people damaged it. Took me 3 days several trips to the store, they could not find invoice, I had to purchase another refrigerator schedule that for delivery and pick up the 1st damaged one. They delivered the new one. Someone else was to pick up damaged one Saturday, the guy on the truck decided to cancel pick up. Several phone calls people said they scheduled pick up. No one showed up. Had to reschedule again. Your service in this store is horrible. I will not be backand have had better service at HOMEDEPOT.
Sincerely John Hoffer

I ordered a item which was incorrect item. I double checked before I ordered online to make sure it was the correct item. Well it wasn't. It isn't easy to return the incorrect item to lowe's on a online purchase. There customer care service [protected] is totally useless, you are put hold... They never answer... I tried 4 times to call... But, again put on hold.
Im not impressed with lowe"s... I need to resolve this issue and get my money back and send it back to lowe's.
The item is not damaged it is the wrong item. I just a simple return and credit my account.

I brought a New Refrigerator and stove on 03/07/2021 from Lowe's for $4, 369.98. The Refrigerator is defective (bottom door is defective and full of frozen ice). This has been going on since 03/9/2021. I call for help on getting this Refrigerator fix without any success. We keep getting the run around without any success. "I am considering filing legal action against all involved if I don't get any immediate action". Respectfully, Dennis P. Lewis [protected].