KIA Motors

I bought a brand new kia Sportage from United Arab Emirates and imported it to Egypt.
I asked the agent in Egypt to Activate the warranty but they refused as the car is not from Egypt and they can only provide services.
The car is brand new and i need to add it to the warranty and need your support to facilitate the process.
Car details
U5YPU81BHRL240867

Hi, having trouble with my Rio, loses 1st 2nd and 4th gears intermittently, leaving only 3rd and reverse. If I turn off the engine and run the gear stick between reverse and drive it comes good, could last for hours or minutes, no way to tell.

Took it to Rio service Ipswich, where it has been serviced since new.They appeared a bit offhand and suggested I bring it back in 3 weeks or so and they would run a diagnostic test for $180.
The results of the test, found P0748 pressure control valve solenoid, require a wire inspection taking four hours and costing $800. [This surprised me, as I had checked a few Kia online blogs, and more than a few people complained about the same problem] They followed this up with a suggestion I would be better served taking the car to M1 Auto as they would probably be cheaper, this was false as they charged $200 for a test and wouldn't accept Kia's results.
I emailed Kia head office in Korea as you do not publish your email, tried phoning, as usual with large companies, wasted forty minutes moving from third in queue to first then being told you were experiencing an unusual number of calls, leave my number and someone would get back to me, this was two weeks ago, still waiting. Firstly, I am stunned kia would recommend another service company, suggesting they could offer better service than a registered Kia service dept. on a Kia vehicle. Next $200 dollars an hour for mechanics who have no idea on how to tackle the problem, but refer me to another company.
This is not the first problem I have encountered with this service department, an example, following a routine service the car was returned with the warning light for the A/B clock spring lit, they immediately denied responsibility. Strange it wasn't lit when I dropped it off!
I have said before, you make a wonderful car, but your service and customer support are abysmal.
I will forward the invoice KICKB60313 forward to social media in the event, like Korea I receive no response from you.
Duncan Mitchell..

Hello!
My car MH01EJ7362 SONET (INDIA) is under warranty & your service center is unable to find the damaged part. My car is with your service center since 4 days & I am not getting any concrete feedback from your service center. It has only been an approx. year & there are issues in the car already. Kindly look into & resolve the issue ASAP or else I ll have to take a legal route.
Email : [protected]@gmail.com.
Cell : + 91 [protected].

Dealer stated to contact Kia. We called Kia and they said they would pay for repairs and to take pics of before and after and send in with invoice for reimbursement. I felt unsure that they would pay me back so I decided to get a couple of estimates. I was told by each repair facility that they could not just sand and prep the areas that are peeling because to have it blend, they would need to strip down to the bare panels. It requires 2 paint coatings because of the pearl. Repairs would be between $5000-$8000k. They also confirmed that, by the way the paint is bubbled, this is absolutely manufacturer issue. We spoke with Kia Customer Care and they are unwilling to pay for repairs.

On July 17th, 2024, we took our 2016 Optima in for the 60,000-mile service, at the time the car showed 58,020 miles.

Fast forward to last week to where before a trip we checked the fluid levels to find out that we were almost out of motor oil and that it was dirty. Current mileage is 61,200 miles.

We cannot believe that after 3000 miles we would burn that much oil and have the oil look that old.

We were charged over $350.00 for this service that we believe never happened.

Thank you for your time.
Sandra Evans #75751
[protected]

I purchased a Black 2024 Kia Telluride in November of 2023. The front and rear door moldings on driver and passenger side doors have both completely come off. I have been waiting for 5 months for replacements.

Each time I speak with my Sales and Service Supervisors, they tell me there is no ETA on these parts at all. I am riding around in a premium luxury SUV with the highest level trim option and it looks like my car is damaged on both sides.

This delay without ETA s unacceptable for a new vehicle. Now my Kia Connect Service is up for renewal. It by far, has much to be desired. However, without it, the audible navigation controls seem to have changed so I can't audibly search for a location without announcing a category. This is a ridiculous option for customers to use while driving..

In summary, I would like some courtesy for this embarrassment and inconvenience. The first consideration would be another year of KIa Connect courtesy service to start with.

BTW, at this very date there is still no idea of when or even if the moldings will come in.

Royce Johnson
[protected]
[protected]@gmail.com

Saw a 2920 Kia Forte (VIN 3KPF34AD3LE155874 Confirmed online thatcar was available. Called the next day and confirmed with Manager, Robert, that car was available and made appointment for next day to see car. Went in at 10:00 am and saw salesperson, Nelson. Asked if he had my information. Told him what car I had talked to Robert about. He asked me "How much are you looking to spend?" I told him that the price was advertised. He immediately said car had been sold the night before. Supposedly this car was listed for over a month, but happened to be sold right before I came in. Still shows listing online. Oldest trick in the book!
Will never shop here or Kia and would suggest others stay away. There is a good chance I will be
shopping for two new cars after a settlement but you lost a future customer! Am giving appropriate reviews on every site I can find. Bait and switch.

I bought my Kia Soul brand new in 2017 because I love the model and have heard many good things about it. Their ads are through the dealer advertisement.

I retired that year as well, so I wanted a dependable car because it was going to be my car forever.

Fast forward to 2024, the car has no value. I can’t even get my insurance company, which I have dealt with for years, to cover it; I have to go to another insurance company to get coverage. No insurance is expensive. I only owe $2000 on my car, and I’m trying to pay off my balance.

I wouldn’t trade this one in even if I wanted a new car. Now I’m a retarded 69-year-old female that can’t afford to buy a new car because of the value of my Kia 2017.

I feel that this car should have received some kind of manufacturer discount.
I am now asking what I can do about this and how the company will help me. Have I been loyal to the brand all these years?

I’m 69 years old and have all these expenses because of how the car was manufactured.

Now I’m asking you to be loyal to the customer.

Sincerely, Ms. Jacquelyn D Taylor

The constant intrusion of “Consider taking a break” warning alarm has destroyed the joy of driving my new 2024 Telluride. I will never buy another Kia unless this can be resolved. This [censored]ic alarm wakes sleeping family members on trips and passengers ask me why that “annoying alarm” keeps going off. Whoever decided that this garbage should be forced upon drivers with no way of disabling it should be terminated.

I am a Kia car owner in Macau. I owned a Kia Sorento 2012 model. The car broke down 2 months ago because of the engine failure. I contacted the dealer, Kia Macau (Resoma Motor Group Limited) and request them to report the engine problem to Kia Headquarter but they refused. I look up in Kia Eu website and found that my car is under a recall because of the engine problem( campaign number 230047). I contacted the dealer but the dealer did not respond.

The dealer did not give me any contact email to Kia Headquarter and I just look up your email from the internet.

I have no way to seek help from as the dealer did not respond. Could you please help forward my email to the relevant department which can help to confirm the recall and contact/ push Kia Macau to do the recall if it is their responsibility.

The VIN of my car is KNAKU811SD5380926

Please reply via email : [protected]@yahoo.com.hk

November 26th, 2024

Kia Motors/Dealership
1450 W Camelback Rd
Phoenix, AZ 85015

Kia Consumer Assistance Center
Kia Motors America
P.O. Box 52410
Irvine, CA 92619-2410

Subject: Formal Complaint Regarding Misrepresentation and Recurring Issues with 2017 Kia Sportage SX Turbo Purchased on August 6th, 2021

To Whom It May Concern,

I am writing to formally address serious and unresolved issues concerning my purchase of a 2017 Kia Sportage SX Turbo, which I purchased on August 6th, 2021, from Bill Luke Chrysler Jeep & Dodge, Inc., in Phoenix, Arizona. At the time of purchase, I was assured that the vehicle was in excellent condition. However, since the sale, I have experienced numerous mechanical problems, ongoing inconvenience, and financial hardship.

Background of the Issue
From the outset, the vehicle has demonstrated recurring and severe mechanical issues, including:

Engine Issues: Cylinder 3 repeatedly misfires, and there are persistent problems with compartment #2.
Cracked Window: A cracked window that was not disclosed at the time of purchase.
Malfunctioning Moonroof: A moonroof that does not close properly.
Unfulfilled Services: Inability to use paid-for services, such as interior and exterior detailing (including buffing out scratches), which were promised by the dealership.
Despite multiple attempts to resolve these problems, including returning the car for repairs at the dealership and later at an authorized Kia service center, the problems persist. Additionally, the car has required towing on multiple occasions, resulting in significant rental car expenses with Enterprise. These costs far exceeded the initially provided grace period. The lack of clear communication regarding repair timelines has further exacerbated the financial burden.

Misrepresentation and Consumer Protection Concerns
At the time of purchase, I was led to believe that the vehicle was in excellent condition. Based on the assurances I received, it appears that critical information about the vehicle's mechanical state was withheld or misrepresented. Furthermore, I was misled about the ability to have the car repaired at the dealership where I purchased it, despite Kia being the manufacturer.

These actions raise concerns of potential misrepresentation and fraud. Under federal and state consumer protection laws, including Arizona statutes and the Magnuson-Moss Warranty Act, I am entitled to truthful and accurate information upon which to base my purchasing decisions. Your failure to uphold these obligations has resulted in significant hardship and jeopardized my safety.

Resolution Sought
To resolve this matter amicably, I request the following:

Compensation for Incurred Costs: reimburse me for expenses caused by the vehicle’s recurring issues, including towing, rental car fees, and lost wages.

Replacement new 2025 or refund: If the above solutions cannot be met, I request a replacement vehicle or a full purchase price refund to restore my financial standing and resolve this matter permanently.

Next Steps
Please respond to this letter with a proposed resolution within 14 days of receipt. If you fail to address my concerns satisfactorily within this timeframe, I will proceed with filing formal complaints with the following entities:

-Arizona Attorney General’s Office

Better Business Bureau (BBB)

-Federal Trade Commission (FTC)

Kia Corporate Headquarters: news casting my story and anyone else i can reach on social media

-Court action.

Additionally, I will seek legal counsel to pursue action under applicable laws for misrepresentation, breach of warranty, and failure to comply with consumer protection statutes. Furthermore, I will share my experiences on social media and other platforms to ensure other consumers are warned of these practices and the risks of purchasing from your organization.

This situation has placed unnecessary financial strain on me as a law-abiding and tax-paying American citizen and jeopardized my ability to rely on safe transportation. I sincerely hope Kia will address this matter promptly and honor the commitments expected of a reputable automotive manufacturer.

Thank you for your immediate attention. I look forward to resolving this matter promptly and amicably.

Sincerely,
Sean C. Wayda
[protected]
[protected]@gmail.com

CC:
Capital One Auto Financing
8050 Dominion Pkwy
Plano, TX 75024

I brought my kia sorento into the dealership for a check engine light onseptember 19 2024. It was determined that I had engine failure. It is november 15th and the vehicle is still sitting at the dealership. This is a 2023 leased vehicle. All I get is lip service they tried several different things to fix the vehicle. Nothing has worked. They have no loaner cars. All they say is we have to listen to the engineers. I should be a priority. This vehicle only has 37000 miles on it.

I bought a KIA Sorento from United Kia of El Centro. The car was purchased in March 2023, and we opted for premium maintenance service every 5,000 miles. This service includes regular oil changes and tire rotation and balancing. However, we've encountered an issue: all the tires are wearing and tearing at the edges, although the middle tread is intact. We reported this to the dealer, who responded that the tires were unsuitable for our region's high temperatures, which often exceed 112 degrees Fahrenheit. Other tire shops confirmed this assessment. KIA filed a claim with the Continental Manufacturer, and I was directed to their local distributor for an evaluation. The distributor, however, informed me that Continental's warranty does not cover this issue, showing me their zero-mileage warranty policy on his computer. Upon inspection, they concluded that the edge wear was normal, occurring when turning left or right, despite the adequate tread measurement. They offered a 35% discount on four new tires, but I believe I shouldn't have to pay for replacements when the current tires are defective, having only 20,000 miles on them. The dealer agreed to replace one tire free of charge, but I argue that all four should be replaced, considering they appear new except for the worn edges, which pose a safety risk. I'm paying $1,000 monthly for this car, yet the tires seem to be valued at only $50. If this is the kind of service KIA and Continental offer their customers the will be the first and last time I purchase a KIA.

For sometime we have seen paint on the 2013 Kia peal. It is getting worse and pealing all over the car. We have maintained this car since it was first bought. We took the car to a reputable body shop that paints cars. While there they informed us that it was a Kia problem. They told us that Kia has been selling cars that have white defective paint on the car. Needless to say we were shocked to discover that Kia sold us a car that was defective in its paint on the car.

I bought a new KIA sorento at a local dealer, in kingsport Tn about 2 months ago, the passenger window stopped working and took it to the Johnson city dealership which is closer for repair/fix. They are trying to say we have to pay because we got it from a different KIA dealership. This is not how warranties are supposed to work, can you contact JC dealership and fix this.