KIA Motors

I took my car to get the windshield recall done last year. I picked up my 2016 Kia cadenza and they said it passed the test and the windshield is good. I told them no way that could be, because it is cracked every which way. I told them to explain to me how they did the test. So, I believed them.

This year, because the windshield cracked further and I was scared it would cave in, I got it replaced by a safelite manager. While getting his tools ready,he lifted out the entire windshield with one hand, no effort at all, it was not even glued onto the vehicle!

That was in April, I got a hold of consumer reports and kia. I made a complaint and they erased my case! Did not hear back, so called again.

They said it was an error on there part and reopened the case. To this day, goin on 5 months, I have not heard back from any of them. I filed a reimbursement form etc. already. Are they scared of getting sued, because if that window did cave in and I drove on freeway often, someone would have got killed.

I purchased a used 2017 KIA Sportage with the knock warranty. My car has had a total engine failure. They are refusing to repair my car. They say it is a different failure than the knock warranty. The car is valued at around $6,500 they want $6700 plus to repair it. The car is at 170K+ miles. The Wasatch front Kia dealer in Ogden UT has been extremely kind and patient with me. However just to diagnose the car was around $400.00. I called KIA corp. was told by the Claim rep she would call the dealer service department. She said they didn't answer (they have every time i called) but she would get back to them and to me in 7 to 10 business day. After 10 days i call got another claim rep who said she would follow up and send the claim info to a department that can review it and make a decision to assist in some way or not. She advised she would call me back in 24 to 48 hours. I called back on the 3rd day still nothing done. the 3rd claim rep told me not to expect anything because my car failure was not for the accepted reason & cars do not make passed 170K mileage. I have had Hondas, Chevys and Mazda they have had well over the 250K+ mileage. I do not have nearly 7grand to fix a car that is now valued at less than the cost to repair it. I am 62, thought I would retire without a car payment now. I just do not understand why they claim they will help then do nothing.

We have less than 400 miles on our Forte GT purchased 3 May, 2024. 20 June it was dead in our garage. Unable to unlock doors, get out of park, put windows up, everything was dead. Was towed (trucked) to local dealer (Yuma, AZ) around 9/930 a.m. Tow truck knew trick to get it out of park, thank goodness. Was told their system was down and could not do anything or even look at car. I called before closing and Julio told me system was up and they would get on it in the morning. He would keep me posted. Today, 21 Jun, I called around 3 p.m. as I had no communication from Julio. He told me system was still down, (was never up) and they could not do anything until system is up (been down since Tuesday 19 Jun). He told me they had tried to check battery but could not as entire car is dead. Also told me they had no idea what problem is as the entire car is dead.

I guess the book they need is in the system which is down with no expectation when it will be up. Asked about a rental and he told me to check next week as rental office is closed for weekend (3p.m. Friday). Help

I have a 2016 Kia Rio with little less than 2000 miles. There is a with the motor the 2nd cylinder. The repair will cost 7000 and l still owe 4000 on the car. I’m beyond pissed! I can’t afford this! A guy that works at dealership stated that this is an issues with Kia and Honda 2016-2019. If that’s the case how come they haven’t don’t recall for the part. There is a recall on other parts.

Hello sir, This is Danish Noorani from Surat (INDIA). Sir I have purchased Seltos from Shreenath kia on 08/09/2023. My vehicle number is GJ 05 RV 1343. I am not at all satisfied with shreenath kia service. I was having noise issue from backside I think it was a bodyrole noise. As my second service was going to get due I told them about the noise. The second service was done but the noise problem didn’t get solved. Today the third time I have kept my car at shreenath kia service station. I am not at all satisfied with Shreenath Kia service people. Even the service manager is not taking things seriously. The reply from the manager and service advisor was pathetic they say they don’t have service engineer so they won’t be able to solve my problem before Monday. I think I have made a big mistake buying a korean product instead of buying a japanese. I hope you people will understand and solve my issue as earlier as possible. The service advisor has taken trial of the vehicle many times then also I don’t understand why it is not getting solved.

Thanking you

Danish Noorani

+91 [protected]

On 6 May 2024 I took my vehicle, a Kia Rio 2020, to the Kia dealership in Fredericton, NB when the malfunction indicator light came on indicating something was wrong. This is not the first time I had my car in there for this problem and my vehicle is still under warranty. I have had my car in there at least 3 times for the same thing. They did another diagnostic test on my car but could not figure out the problem still. They told me I would have to pay for the diagnostic test because it was not covered under warranty which is wrong because my car only has around 27,000 kms on it. This is the first time this has happened, that they charged me. I noticed the personnel in the service dept were all new, and the other employees had been let go. The only reason I can figure for this is money, I find charging for diagnostics for a car still under warranty a sneaky way to make money. What's next is it leaves your business ethics questionable. After all the times I've had to taKE MY CAR THERE AND THEY STILL HAVEN'T Found THE PROBLEM AND THEN CHARGED ME for something that should still be under warranty leads me to believe tat this company is untrustworthy. Let me take my car to another garage and have them perform a smoke/diagnostic test and if they find anything wrong the company pays for it and the repairs as I question how trained these mechanics are.

Thank you

Stan Millett

[protected]

I need your support urgently..

I am an architect, Ayman Mohamed, and I work in the Kingdom of Saudi Arabia.

I have recently bought a Kia Sorento Hybrid 2024 AWD, and I thank you very much for this creativity.

I bought it personally imported from South Korea through the International Auto Agency Company, “they are a good and cooperative company,” and you can confirm and contact them:

internationalautoagency.com

The car is new, has only driven 900 kilometers,

Here comes my question, and I will need your support:

I went to the KIA Agency in Saudi Arabia, “Al Jabr Automotive Company,” and asked them to put the car under warranty, and the response was a complete refusal.

So, I asked them to at least carry out maintenance on the car, “periodic maintenance,” even if it will cost me a sum of money. The response was also shocking, as they completely refused to accept the imported cars that coming from Korea, whether for warranty or regular maintenance.

Is this true? and does the agency have the right to do so?

The strange thing is that, I asked him, assuming that I needed a spare part, would you provide it for me? He also responded with no, as he would not provide any spare parts except for cars with a specific chassis number registered with him only.

I hope for your support and cooperation with me,

The car must be under international warranty, as I am your customer.

Please advise me on what to do and where to take my cars for maintenance.

Thank you for your time and please let me know as soon as possible.

Ayman Mohammed+[protected]

Dear Sir

My name is Adel Rahali

I live in Riyadh, Saudi Arabia, I imported new Kia Sorento Mq4 2024 facelift from Korea VIN:KNARH81BHRA252085
kindly help me in the following issue and hoping solution for it:

I went to the KIA Agency HQ in Riyadh, Saudi Arabia, “Al Jabr Automotive Company,” and asked them to put the car under warranty, and the response was a complete refusal without any explanation, only the car was not bought from them directly! Is this fair? The car is brand new from factory, and he is dealer and represent you (KIA) in the region! Why I should suffer? Only because I love KIA car and I want to own nice and new car?

So, I asked them to carry out maintenance on the car, “periodic maintenance,”. The response was also shocking, as they completely refused to accept the imported cars that coming from Korea, whether for warranty or regular maintenance.

Is this true? And does the agency have the right to do so? And refuse cars from the KIA factory from Korea? The strange thing is that, I asked him, assuming that I needed a spare part, would you provide it for me? He also responded with no, as he would not provide any spare parts except for cars with a specific chassis number registered with him only.

I hope for your support and cooperation with me, as I am your customer and a big fan of your cars. Please advise me on what to do and where to take my cars for maintenance. Attached the documents of the car

waiting your feedback

Thank you for your cooperation

Adel Rahali

My 2017 V6 Kia Sorento had its engine seize as I was driving in a dangerous location for a car to be stranded - no warning of any potential for failure. Paid for a tow to have a mechanic tell me the engine burned all but.5 qts of oil, even though I get routine oil canges. Kia cust srvc stated I needed another diagnostics exam by a kia dealership. So after paying for a tow to the Kia Mech and paying for the new diagnostics test to the independent kia dealer, I was quoted $10k for an engine replacement. For a kia engine that seized. Even after I did allll the right things when it came to maintaining the vehicle. After researching, I found several class action lawsuits in regard to my situation. I filed a claim for the lawsuit but my vehicle isn't eligible b/c it's a 6-cylinder. Kia offered me a $1.5k trade-in for my now kia sorento paperweight. Kia will not take any responsibility for knowingly manufacturing and selling a product that burns the entire amount of oil in the engine, regardless of regular maintenance. So I am stuck holding the bag for the original mech's diagnosis, towing fees, the kia dealer's diagnosis, the new car loan I know must get, the remaining $8k due on my existing loan plus an 8% interest rate regardless of my 800 credit score.

KIA IS A BUNCH OF COWARDLY CRIMINALS THAT SELL FAULTY CARDS TO FULL-TIME WORKING MOTHERS WITH 3 KIDS AT HOME

Dear Kia Team,

My experience with your customer support in Korea and Europe was rather disappointing. In short: There was no support, but rather giving me a run-around and no one was willing to help.

I imported a Carnival from Korea to Europe. European officials won´t allow it on roads as they would need some official data from the manufacturer that the vehicle complies with KMVSS( Korean Motor Vehicle Safety Standards) or UN Standards.

Kia Europe cannot give any information as the vehicle was never produced for Europe. Fair enough. But I think it is poor performance that they claim to have no access to Kia Korea, finding a department that would be able to issue the data linked to my vehicle ID. Seriously? Kia in Europe does not talk to HQ in Korea?

Kia Korea even more surprisingly just told me to contact the dealer who sold me the car and this person just did not grasp the ask, and simply sent me marketing material for the latest Carnival (not even mine) model. Utterly useless. They play a blame game and no one takes responsibility or provides needed service.

Dear Sir/Madam,

On Sunday, April 14th, 2024, I took possession of a Kia Carens Prestige 7 (iMT) variant at approximately 1 PM IST. Regrettably, the vehicle displayed a technical fault from the outset. Despite this, I have not yet received the pre-delivery inspection quality certificate from the sales department.

Upon driving the car home, I encountered a significant issue where the engine would intermittently shut off while navigating through heavy traffic. I promptly reported this issue to the sales executive on the same day. However, the response I received suggested that the problem may be attributed to unfamiliarity with the iMT technology and driving skills rather than a fault in the vehicle itself, really disappointing.

On the following day, April 15th, I brought the car to the attention of your service team, and upon inspection, the issue was identified as a fault in the car's AC compressor, requiring insights from the KIA technical team. The car was subsequently placed in the warehouse for inspection by KIA technicians, and the issue was duly reported by the service team.

Purchasing a new car is accompanied by high expectations, and no one wishes to initiate their ownership journey that ends in the service centre. Unfortunately, this experience has significantly dampened the celebratory spirit for myself and my family. Despite opting for the iMT technology for its promised comfort and turbo engine performance, I have found myself grappling with unexpected technical difficulties. This ordeal has underscored the need for further refinement in the implementation of this technology.

I am eager to understand how KIA addresses such instances and how you intend to restore the trust and confidence of customers like me. The inconvenience of driving the faulty car to your sales office on Monday, with the engine repeatedly shutting off, was particularly distressing and life threatening.

The recent incident has deeply affected my family, prompting the urgent need for a car replacement. I intend to share this experience across all social platforms as it not only disturbed us but also placed us in a potentially hazardous situation, instilling fear in family members who are now hesitant to ride in the car. Consequently, the newly purchased vehicle has become unusable, and my confidence in driving it has significantly waned.

While the technical team has identified and addressed the issue (Technical query No. N202401192), it raises fundamental questions about your product quality and inspection process. In this regard, I seek clarity on the procedure for car replacement or a refund should similar issues arise in the future. The situation I have been subjected to, especially after investing 17 lakhs, is entirely unacceptable.

I await your response and urge for swift resolution and hope my voice will be listened.

Regards,

Kuber Alagh

Car : Kia Carens iMT Prestrige 7 (Petrol)

Reg Number: UP16EF3079

VIN Number: MZBGC815LRN155337

Purchased from: Lohia KIa, Sector 63,Noida, India

Good day All,

Hope you are well!

On the 9th of March 2024, I paid for parts which KIA South Africa didn't have in stock. I was only told on Monday; the 11th of March that the stock has been ordered and will be coming directly from Korea and the estimate date in 21 days.

The replacement is out of Warranty, so this was a cash deal and had no alternative mode of transportation. Since and after the 4th of March; I've been using e-halling transport. Which costs me R150-180 (on bad weather; the amount doubles) a day per trip to work. Over the weeks I found myself spending on transport more than I could bargain. I therefore contacted the service provider asking for their assistance with a loan or hired car. I was told that they don't have any vehicles that they assist me with. To even make it worse; the ETA date which was initially the 11th of April; changed to the 16th and now the 19th of April.

I explained to the service provider my financial position after they had the car for a month; and none was taken, i then demand that they give my car back and give me a refund.

The car was driveable when I left it at the service provider; and now it comes back it is not.

The Manager refuses to give me a refund; saying that they can't cancel the order of parts since they're ordered for me. What is my recourse?

No parts; the car is not driveable and no refund?!

Jenkins Ocala, Fl. gave me an appointment after two ORANGE ! registered on my car. Also, a recall was in order because the top of the car molding FLEW OFF and hit someone. This is the 3rd recall in a year.

After five and a half hours of waiting no molding was available, meaning I have to return again. Plus I was told my tire had a nail in it. I asked to see the tire, Refused. I asked for a picture of the tire where the nail was. Refused And i asked for either the tire or the nail. Refused.

In accordance with Florida Statute 2023, customer needs to be given the items that were replaced. Also in accordance with same statute, customer is to be asked how they intend to pay. I was denied using the same AMEX card I purchased the new car with unless I paid a SURCHARGE. I asked for the posted DISCLOSURES on using AMEX but there are none posted. Another breach of the Florida Stature.

I am requesting a credit for the tire of $279.28 or I will be litigating.

I tried to file online but the KIA website for CUSTOMER CARE is also deficient. It does not recognize my Vin # nor will it allow me to upload the documents in support of my claim. I do expect an answer from someone like you or Jenkins Ocala, or perhaps the moon. But if not within five biz days, I will be taking court action.

This email does not CONSTITUTE the entire grievance of my complains should we go to court.

My name is Dr. Louay Labban, I am a proud owner of Kia Forte 2016 and I have been an owner of many Kia vehicles. Last month the traction and service lights appeared on my dash board and I was concerned about the vehicle so I towed the car to Hendricks Kia in Concord, NC. Since that time which has been around a month, they have been guessing about the issue and how to fix it. One time they had said that crankshaft sensor had been faulty and they had replaced it, then they said the CPM was not reading. This confusion have been costing me time and money. I have been renting a car on my personal cost and they cost of repair they have been asking is too high. The car has only 60K miles and it's too early for a Kia to have such a serious mechanical issue. I am not sure if there are any warranty that cover this vehicle and I am not sure when they are going to pinpoint the real issue and to fix it. I am really disappointed of the vehicle and of the service. It would be really appreciated if you can do something about this issue and try to settle it for a customer satisfaction and your company reputation. Thanks

Engine burns through oil. I have to add oil all the time - 2 quarts a week. There is no leak. The exterior rear of the car will not stay clean, it’s burning so much oil. Our mechanic suggests that we “hang in there” in hopes that Kia will recall the engine. We are trying to hang on but we will not likely buy another Kia in the future. This is a big expense for me!

I purchased a brand new Kia Sportage at Uptown Kia in Cornwall, Ontario in 2020. First off, I want to say what a beautiful showroom this is and how amazing all the staff are at this location. Very friendly, helpful and it's always easy to make appointments in a timely manner. The job at hand gets done, but there are obviously serious issues beyond their scope that need to be further investigated and resolved.

I have three main, recurring complaints.

#1 - The DLR light keeps burning out on the right passenger's side and so far it's been replaced 6 (six) times that I have record of - possibly more. At the moment, it STILL does not work, and unless I get stopped by the police, there seems little point in getting it fixed again at the Cornwall dealership. There is obviously an underlying issue here that needs to be investigated and addressed because I am tired of going back to Kia and wasting my time. I am having similar problems with the right back up light. I am requesting that the entire units be replaced at no charge.

#2 - The external temperature gauge is inaccurate - always has been. Investigated at least twice but has never been resolved. I am requesting further investigation and resolution at no charge.

#3 - The outside door handles break off with regular force. This has occurred at least twice to the passenger rear door (that I have record of) and a couple of times with the other handles. I am requesting that this be investigated and resolved.

Dear Sir/Madam,

We got delivery of seltos from your dealer/Distributor network Dhigra Motors on dated 3rd March 2024 with certain defect highlighted at the time of delivery as well to Mr Ankul Vashishth (Sales person) . as detail below:

1. Engine check light on

2. Adas cruze control not working.

Above Vehicle was return back to them to get this rectify on immediate basis.

Now till date above issues still not rectified inspite of several request and reminder.

We are struggling to get the vehicle in good condition but no rectification done till today.

I am hereby attaching the documents for your intervention & prompt action .

You are requested to replace the vehicle with new one as its not as per our satisfaction.

Thanks & Regards

Abhishek Garg

[protected]

I purchased a vehicle from kia west coquitlam. Had it approximately a week, the more time went on then more I realized I don't like anything about the vehicle. They have a 30 day return policy supposedly. So I contacted them and told them I was unhappy with the vehicle and didn't like it. That's when I was told I can't return it, I'd have to trade it in which would give me double negative equity. So he basically said just keep the vehicle that you paid over 30 grand for and hate. Keep it for a year then bring it in and get what I want. Gee thanks buddy. What a crock. Don't advertise 30 day returns if you don't intend on honoring it. I also feel like there is something wrong with the vehicle.its shifts very hard and I can feel that sometimgnis not right underneath. I wish I had just stayed with the original dealer I was going to. I will never purchase from these guys again!

I have been trying to get the recall on my vehicle checked and/or repaired. The dealership has said there isn't a fix. Also, I can't get them to call me back or speak to me directly. I am retired and this is my only vehicle. The VIN is KNDCB3LCXL5400184. I have called Burt Ogden Kia in Harlingen, TX and Mike Shaw Kia in Corpus Christi, TX due to that is where I purchased the vehicle.

It has been months since I first began trying to rectify the recall.

I am at a loss as to what to do next.