Etihad Airways

I booked and paid for 2 seats on a flight to Trivandrum on 18 October 2016, Eticket ref [protected]. Booking ref UHOILU flying out on 21st March 2017. Using the Manage my Booking page I subsequently booked wheelchair assistance and as requested, telephoned to confirm my requirements

I was helpfully advised that Abu Dhabi had some stairs that I would need to negotiate and I confirmed that as long as this was all, I would be ok.

I have multiple health issues relating to an inflammatory arthritis plus osteo arthritis, osteoporosis, fibromyalgia and asthma. I am awaiting a hip replacement

When attempting to check in online prior to our outbound flight, I found that it was not available and was told to check in at the airport. All staff were helpful and I used wheelchair assistance to get to the plane door.

There is a mere 1 hour window between the flight landing in Abu Dhabi and the flight leaving for Trivandrum; pressure in itself but this was a schedule devised by your airline. However on arrival there was no wheelchair at the airbridge and having checked, none seemed to be en route. We arrived at gate 61 and had to board for the onward journey at gate 31 having passed through the required security at the transfer desk.

It was therefore necessary for me to walk between the 2 gates, I am not able to use the walking floor due to my disabilities. The walk was difficult and extremely painful as well as stressful due to time constraints. This was unacceptable in the circumstances but I believe that had we waited for a wheelchair to arrive, that we would have missed our onward flight. W e had no alternative but to walk. It was distressing to note the number of freely available baby buggy stations along the way, but not a wheelchair in sight!

There were no difficulties in Truvandrum - the wheelchair was available and full assistance provided both on the aircraft steps and onto and off the transfer bus to the terminal.

We returned to Abu Dhabi on 21st April- again, no problems with the staff at Trvandrum, nor at Abu Dhabi. We had taken the decision to enjoy a stop over in Dubai. However, due to the vagaries of your system and inconvenient timings of your coaches and being unable to use the facility other than on the day of the reserved flight, we booked an Abu Dhabi hotel for the 23rd April cutting short our time with friends in Dubai. We arrived at the airport from our hotel in due time to check in on the 24th April for our return flight to London

Again, there was no facility to check in online because of the request for wheelchair assistance.

On arrival at the airport 3 hours early my husband deposited our 3 pieces of luggage on the belt and I passed our eticket and passports to the check in clerk. She took our passports away and moved to the customer services desk, returned and told us to take our luggage back off the belt, reload our trolley and move to the desk with her.

Seemingly, there were no seats available to us because the flight had been deliberately oversold.

Whilst we appreciate that there is a routine no-show of passengers, we consider that we have been treated not only unfairly but in a discriminatory manner because we always check in online and had we been able to do so, would have had our seats confirmed 2 days earlier.

We forcefully argued that it was totally unacceptable to be bumped off this flight because of your particular system and because I am disabled, and not able to check in online. We also emphasised that because I am disabled we had had to make specific arrangements to be collected from Heathrow and transported to our home some 2.5 to 3 hours from there and it was out of the question to remain in the airport (quite where we never discovered) until the evening flight.

The lack of consideration shown to 2 elderly people, 1 of whom is a Blue Badge holder caused immense stress and we consider it disgraceful

Amazingly, 2 seats were sourced (!) and we were greatly relieved. Unfortunately these were not the 2 we had carefully selected, being mindful that your T&Cs do not guarantee this but found ourselves alongside the bassinet area and a child that screamed for nearly 4 hours. The cabin crew were extremely helpful and supportive

We were met at the gate by your Duty Station Manager and repeated our complaints. Whilst she polite, we were left to wonder exactly what the object of this exercise was as she merely signposted us to you.

I was further distressed when showing her a photograph of your coach driver on the Luxury transfer coach to Dubai that we had booked that showed him with his glasses balanced somewhere south of his nose and using his mobile phone to either read or text message. He then switched to using an iphone.

Her only comment was that the same rules do not apply in UAE as in UK. I appreciate this whilst finding it unbelievable, but I would have sincerely hoped that a driver responsible for the safe transfer of your fare paying clients along a notorious stretch of road would have used best practice to ensure our safety. Appalling behaviour in whatever part of the world.

Hello Ethihad airways,
My name is Geridan Greenwell. My wife Satya Kshatri and I had a reservation with ethihad under the booking # [protected] and [protected] with flight 275 (JQHWVV & HDYHXB ) respectively. We had this reservation done under my wife's name using her credit card ending in 9916
It's a round trip from sdf to Hyd and viceversa! She flew on the date feb 22nd and myself on March 6th.
Our first flight from sdf to Hyd went quite well for both of us. But towards the end of the trip, we had a very huge disappointment that I am not certain that is even reasonably justifiable through ethihad. Me and my wife almost got trapped in India, the flight left approximately 30 minutes earlier than it's scheduled departure time which end up in making us miss our flight. The departure time was 4.40 am but the flight took off @4.12 am on April 20, 2017! I was standing right beside the man who gave the orders to take off in the airport, begging them to let us board the plane since 3.40am. The flight was from Hyderabad to Abu Dhabi. Then we had connecting flights from Abu Dhabi to Dallas followed by Dallas to Kentucky (sdf). Technically I end up in missing 3 flights instead of just 1. So a big thank you for the whole team for not considering our request at any cost to board the plane @3.40 when the flight was due to depart @4.40 am.
The lady who works @ethihad airways counter absolutely denied any small help irrespectively. I booked this flight through OneTravel.com and the email confirmation noted the departure time 4.40 where as the staff end up in saying the departure time was 4.30 and how ever the flight end up in taking off @4.12 am
We were standing there helpless begging who ever show up from many different airlines to help us board the plane when we were there an hour early before departure. We spent thousands of dollars to book that flight and we turn around and spent more money to book a different flight just so my wife and I doesn't get fired from our jobs. There was no one at that airport who could provide any sort of information needed to figure out what to do next and how to help us. Instead the lady took us straight to the exit got our passports marked as late show and turned her back on us, walked off leaving us at the exit as if she doesn't care at all. She left us there at the exit beside an armed guard as she walked away not saying a word. We stood there for a minute in disbelief that this was happening. The guard denied to let us back in, even to get any information. In India, we were not allowed to walk into the terminals unless we have a flight booking. We had to request another guard to get some help on what to do next. So there we were, stuck in a different country with no information on what to do at all period.
We were leaving India we gave all our Indian currency and SIM card to my mother in law. So we end up with no money, no phone and no one to help. That devastating situation had put my wife in tears and myself in worry. Place yourself in our situation and imagine being stuck in Hyderabad, India.
We had to request a stranger to make a phone call just so I can get in touch with my one of my friends . Finally he end up in bringing me some money and a phone. That's when we called ethihad airways to check and see what's the next available flight. We spoke to a couple of the representatives, both end up in saying that they don't have any seats available till April 23. But surprisingly, when we checked online I found available seats for the same day in the late evening through ethihad. But the flight was only till Chicago not Louisville. So we end up in flying till Chicago, paid for a rental car and drove an extra 6 hours to my home..
So thats how the ethihad experience has been for my wife and I. It was nothing but stress. I can go on and on, but this is just a brief summary of what my wife and I had to deal with in just a matter of one single day...
As many people as we asked on that day, no one really tried to help us until we get to the Chicago airport USA. When we spoke to a manager of ethihad Mr. Stoyan Ivanov who was kind enough to help us in how to get in touch with ethihad and provided us a feedback code AI207670
We came from a family who love to fly and travel quite often to different countries and we are sad to say that no one ever experienced a terrible situation like we did.
So we would like an explanation for all this chaos and we would like one of the team members to contact my wife over the phone so we can explain more by speaking to them directly!
You can reach us on the phone number @+[protected] and email us @leena.[protected]@gmail.com
We look forward to hear from you as early as possible.
THANK YOU.
With regards,
Geridan Greenwell
Satya Kshatri
AI207670

We were traveling from Etihad to Newyork from Bangladesh on 18th March 2017. It was me and my mother she has arthritis and recently had a major surgery. Our flight was at 3:35 am and We reached with the bus to terminal a around 2:15-2:20. My mother was
T feeling well and requested to rest for a bit as she had high blood pressure. Our terminal was far, since she had trouble walking we reached the gate at 2:45 am but they didn't let us board. We had no idea that Abu Dhabi does pre immigration and we were not informed in the earlier flight. We had boarding passes. International the law is passengers has to be at the gate before 20 minutes. We requested to put us on the next flight but we had a strange response, apparently our booking was not accessible online. How is that possible? How can etihad issue a ticket but not access it? I was sent from one counter to another many times but no one was helping. My mom got seriously ill, and I had to take her to the clinic. All etihad staff refused to help with my ticket and kept on asking me to contact my travel agent. It was 3 in the morning in Dhaka and I kept on telling them if I have to catch the next flight which was at 10:00 am. I have to change the tickets here in the counter as I cannot reach my travel agent st 3:00 am at night. They told me then I have to stay in the airport for next 24 hours with my sick mom as if we miss the morning flight the next flight is again at night. The staff were extremely rude and unhelpgul. I have never heard in my life that a airline cannot access their own reservation and I have to pay again to be on the next flight if I miss a connecting. I had boarding passes and as per law if I miss connecting I should be put on the next one by the airline it's there responsibility. InsteD the staff recommended I but 2 more new tickets each for 2300 dollars each. Which is ridiculous.It's also there responsibility to inform me as a passenger about ore immigration. I had to wait for hours till I could access my travel agent and then pay another 900 dollars to get on the next flight. We were harassed and my mother got sick because of etihads disgusting service. We missed all our connecting flights to Boston from newyork and had to stay there a night. Me and my mother went through extreme stress. I am demanding that etihad pay for my missed flights and they extra ridiculous amount we had to pay. If etihad does not compensate us, I will be forced to sue the airline and also take this issue to media.

I have booked ticket for travel from Mumbai to Abu Dhabi and Abu Dhabi to Washington in business class.
When I arrived at Abu Dhabi I was told that there is no seat available in business class hence I cannot board the flight.
After discussions, I was provided alternate route (as there was no other option left for me)
On reaching destination I couldn't trace my bag and even after 6 days, there is no proper update.
My entire trip went for toss.
Have written few emails to Etihad, but there is no revert from them.
Never expected such unprofessional behaviour from Etihad.

Dear Madam/ Sir,

Would like to feedback regarding my latest travel with your company.
First of all, when one books a ticket under your company's endorsement, a certain level of curstomer service is expected throughout.
On Thursday 13th of April, I was embarking in the flight meant to leave London at 9.45 am.
The ticket attendant could not have been more pleasant and helpful!
However, things started to go downhill from that point. As I arrived in Abu Dhabi, I realised I have left my apple earphones on board and tried to get help to retrieve them. I was sent to the Travel/Transfer Service where they advised me to write an email. No attempt was made to help or call anyone that's doing the cleaning - despite only half an hour passing since we all disembarked .
In Abu Dhabi, I have also asked to buy an upgrade but I was abruptly told "No".
They could not have been less interested.
Furthermore my vegetarian options weren't passed on to my flight from Kuala Lumpur to Bali nor on return.
I travelled without a meal from Bali (Friday 21st of April - 19.20 flight) with Malaysian Airlines as they weren't prepared for serving vegetarians, again (quite a few of us on the plane)!
Also, the Check in desk representative was uninterested in helping changing my seats . They told me since Etihad is a different company, I should sort it out with you.
At Kuala Lumpur I have waited over an hour and a half, until way past midnight to get to speak to an Etihad representative. All this time the Emirates staff were incredibly efficient and punctual.
When I finally spoke to the Etihad representative she's remarked candidly that she's been there all along, doesn't understand why I have benn waiting . I found that statement antagonising.
Etihad didn't help in the end. I was told all seats are all booked ( both of my fligjts are full) and everyone paid for their seats!
Which is obviously, something I struggle to believe.
At that point I was very tired and irritable. (Luckily I had dinner at the airport in Bali at my own expense, as I realised I won't get a meal on the plane).
I am quite unhappy with the way the system was designed. Whilst holidaying on an island where internet is not a reliable commodity, checking in online wasn't an option. However, having I paid for over £800 for this journey I feel a certain entitlement to be guaranteed the service purchased . Not being able to check-in in advance should not cause this sequence of failures that I have experienced back and forward.
I am still puzzled by how the airport representatives in Abu Dhabi didn't even entertain the idea of me purchasing an upgrade. Surely, one can run a business a bit savvier; turning down income seems silly.
Now having read a complaint site about the customer service at Etihad, I realise that refusing upgrade is a common practice. Also, helped putting my problem into perspective as I can read many people have gone through much worse.
May I just end saying this is not a sustainable business model and sooner rather than later this will catch up with Etihad and customers will opt for other airlines.
Looking forward to hear from you on compensation about the meals I wasn't provided, the earphones I left on your aircraft and the poor customer service.

I traveled from ahmedabad to abu dhabi on 25th march 2017 flight no ey 227. I forgot my mobile on my seat while departing which I realized it soon. I went to transfer desk where I was told that they did find my mobile. But to collect it I had to clear security and immigration and go to the airport office which they said would take a lot of time as it was busy and I had a connecting flight soon. The gentleman at transfer desk gave me an email address — [protected]@etihad. Ae where I can email them and they will post me my mobile. I have emailed on this email address quite a few times, called customer support but nothing seems to happen.
Can someone please help me get my mobile back.
Thank you

My flight was changed from Berlin to Kuwait due to a delay in the flight they changed the whole route
I was never asked if I want to go through Istanbul But they got me on the flight anyway I was stuck in Tegel airport for 3 hours I have a back problem and the reason I booked with Itihad is because I don't want to stay long hours although I saw before booking the ticket that the price of Turkish airlines is much cheaper than with etihaad but I got the etihad ticket as the timing and the flight is more convenient than Turkish Now I have to go through Istanbul rebook my car in Kuwait and I must be at work at 7:00 am which is very inconvenient I planned my trip so I will arrive in Kuwait early so I could rest I really wanted to be booked with etihaad on a later flight which does exist
I am not happy with this service and would like to be compensated for my time And trouble

Etihad airways senior management are in the business of unprofessional conduct & deliberate deception whom provides inaccurate online web flight details; deceptive flight changes without notifying already booked passengers; distorts false aircraft details on their booking website & misleads clients & passengers with false advice/expectations…..
Etihad gives the airline industry an untruthful image & brings their own airline into disrepute…..
Recent obvious cost cutting (Without prior notification to already booked passengers) including removal of top shelf drinks & food menu from inflight catering/lounges and removal of emirates palace tasting menu from the lounges = has already resulted in passengers changing their loyalties to another airline such as qatar, singapore & emirates….
Recommend avoid etihad - as this airline are only interested in quantity/turnover where clients are only treated as another number & have absolutely no interest in quality nor your repeat business…..
If you want to save yourself from much heartache – for your future travels recommend you find an airline whom actually treat you as a person; are quality driven in terms of customer service; and genuinely care about their clients return as a repeat customer…..
Etihad is nowhere near the high standard of other more competitive airlines.

I travelled from Morocco to Abu Dhabi, UAE last March 22, 2017 and once I went in Abu Dhabi I have something to finish to travel again going to Manila. Before I leave the Abu Dhabi Airport I talked to the Etihad Staffs and I Informed them that I have to settle some important things first in Abu Dhabi before I will go Manila and they assured me that they will keep my luggages until I will go travel to Philippines. Finally, I arranged everything in Abu Dhabi and March 29, 2017 I decided to travel going to Manila like my plan when I was still in Morocco. Once I am in Abu Dhabi Airport, I went direct to Etihad Counter to check my Luggages and to inform them at the same time that I will travel going to Philippines. From that moment they informed me that they forwarded already my luggages to NAIA last March 28, 2017 and I asked all of them "Why they have to send my Luggages without me? And I asked them also if they sure that my Lugagges are there already in Manila Airport?" Etihad Staff forwarded me to the Supervisor to complain about my luggages and that Supervisor just told me that they are sure that my luggages are in the Manila Airport in Baggage Store Room. He just told me once I reach in Manila just ask the Etihad Manila about my Luggages and present to them the baggage tag number that given to me once I checked-in my things. I asked him to give me a proof that my Luggages are there in Manila already, if their Staff in Manila keep my Luggages. That Supervisor just told me "The proof that you needed is your Baggage Tag Number". He informed me also that they will send an email to Etihad Manila about my Luggages. Even I complained to Abu Dhabi Etihad already they are not caring to the passengers. They are just talking for nonsense! Once I reached in Manila Airport I directly went to Etihad Counter to ask about my Luggages. I wasted my 1 1/2 hours in the Manila Airport to find my Luggages and I just found only 1 Luggage. I am asking them about my other Luggage they cannot give an answer. Etihad Manila told to me that they received only 1 Luggage last March 27, 2017. And I told to them that Etihad Abu Dhabi informed me that they sended my 2 Luggages last March 28, 2017. How come that they just received only 1 Luggage? I checked-in 2 Luggages! What they did only is to make the report and everytime that I am calling them to follow up my lost luggage they just telling me still on tracing and Abu Dhabi Etihad not responding to their email. 1 time I called them again they informed me that they found baggage tag number same like to me and they said that luggage forwarded to Paris, France and they just said they will send email again to Etihad Abu Dhabi to follow up my lost luggage. The other day I called them again they said the baggage tag number same like to me was in a different name. So I wondered why Etihad Airlines need to give to the passengers same Tag Number for the Baggage? Etihad Airlines is Respectable Company then the services is so embarrassing! As per Etihad Manila, the Etihad Abu Dhabi not coordinating to them about my Lost Luggage. I spending almost 2 weeks already here in Philippines until now they're not giving any response for my complaint. I badly needed my Luggage not your Money Etihad so stop telling to me that your company will pay for my lost luggage. I don't need your money! I need my luggage to return it to me! You cannot pay for all the things that I have in that luggage. That is not just a thing! There's sentimental and important things there in my luggage! So can you please do some action to return to me my luggage that you lost! Etihad I am calling your attention to do your job properly! Prove that you are a better Airline than to others!

Lost Baggage Reference Number: MNLEY29665

Good day!

We would like to follow up about our lost luggage. Why the services in Etihad was so embarrassing? Can you do your work properly! Can you response in the email of Etihad Manila about out lost luggage! All the people in Etihad not caring for the passenger! We always got the same answer everytine that we're asking about our lost luggage. For your information, we don't need your money! We need our luggage that you didn't return to us! Please do some action about out complain!

14th of march I was traveled on Etihad DFW to MAA. my return was on 30th of march in your airlines.
1 I was very displeased of the behavior of the staff. One of the stweardess pushed me intentional to my seat told me to sit down, I was not asked to do so and by all means I would most definitively have if I was asked too. I was shoved roughly and lost my balance and she didn't apologize for the incident and she was very rude.
2 from abu dhabi to Dallas I was also not comfortable with the fact water was dripping on me from the cabin or vent...
3. they left my luggage in abu dhabi with the new rule on laptop and large electronic devices ban I had to put it my baggage. I was the next day that I asked to come and get it. when i was boarding in abu dhabi i asked if my baggage was boarded cause i did not have my ticket directly from chennai i was told that my other half my ticket will give give to me in Abu Dhabi. I clearly asked the staff he said "yes 2 baggage's checked inn".. I dont understand how they still left it behind.

4. the hostess that gave me my food didnt even ask what were my options for my meal and gave something i didnt want. that was the worst, She spoke english too!

It was a Hassle and unnecessary for me to go through all this.. never have I faced so much of problems in one trip with one airline ever.

please do the needful. I was very much displeased and the whole flight I was not even in good mood

my United states number is [protected]
my email [protected]@gmail.com

I travelled in etihad airlines from India to Melbourne, in the transit due to mishandling of staff my suitcase broken, I approached the luggage counter and they gave the voucher to replace my suitcase, i had to travel almost 50kms to burwood to walkalong showroom, after going there they told me that they don't have any replacement suitcases in stock and they said they will ship the new suitcase in a week time, but they are taking excuses every time I called them, it's been almost 6 weeks, my docket number s MELEY12099/17, I had this issue once with Malaysian airlines previously, but they just replaced the suitcase instantly without any delay.

Im travelled on 7 April 2017 from Istanbul to Kuala Lumpur and transit at Abu Dhabi. From Istanbul to Abu Dhabi wit EY 96 and from Abu Dhabi to Kuala Lumpur with Ey418. My bag was lated then I report about it. After 1 day, I received my bag in plastic. When I opened it I saw my bag was damaged so badly. Very bad service. Im very frustrated with the baggage service. I want to refund back my all things. My email ( [protected]@yahoo.com).

Response from #etihad.. They steal and also threaten their customers... Great airline #etihad

Hi stella, thank you for your latest message. Although we understand your frustration, we are unable to assist you further.

We do understand and appreciate your position, however please note that your decision to further comment will not affect our standpoint. Further to this, if we become aware of defamation against etihad airways in any media post, we will have no choice but to take the necessary steps to rescind this.

We appreciate your understanding in this.

Thank you. *sky

Can you help me
I have had an issue with etihad and a charge vthat was not supposed to be charged to me? Can you suggest or help in resolving this. See below

Etihad a very bad company. As goodwill goes there is none for your company. The evidence that you used was only one sided at that was only what etihad believed and no further investigation. No evidence has been given regarding the weight, as I have stated I only had 52.5 kg when I left rhodes with aegean how come you say there was 84.. No evidence of this has been forwarded to me or any other department that has investigated, why what are you hiding. Send the report from athens.
If and when you do this I will stop. Only when you prove to me that the weight of the total bags was actually 84, do remember that your employees showed me 4 extra suitcases that were not mine, so please provide the evidence that they werr all mine and not someone else's
Thanks perry hatzipapas

Hi I travelled to amesterfam on the 3rd of April I received one of my bags only and the other bag wasn't found I went and complained to Swissport ( they aren't helpful at all and am being ignored from their side and told that my bag didn't get out of UAE, although I contacted etihad yesterday and they told me both my bags were received in amesterdam, my flight number is ey77/3april, ticket no.[protected], tag no. Ey098273/, name hadaya alqemzi
I need ur urgent help to find my bag

Flight departing from manchester EY-22 on the 3rd of april 2017. Seat numbers 27F and 27E
To whom it may concern,
Myself and my partner had no inflight entertainment for the entire flight from Manchester to Abu Dhabi despite cabin crew trying on 4 occassions to restart the system. We understand that these things can happen but on a 7 hour flight I'm sure you can appreciate our disappointment & frustration, especially given the money spent on the flight as well.
Look forward to hearing from you & finding some resolution regarding this situation
Many thanks
Russell Fielden

Always i am prefering to travel with Etihad Airways, today 31-03-17. I had bad response from the staff who given the boarding pass of mine. Earlier I booked my seat with seat no 15D (confirmed with the ticket) he issued a boarding pass with the seat no of 14Cambridge without any informaction. Myself i checked with the staff and he simply replyed that we are upgrading your seat from 1 row in front. I said i dont need that service and i informed them to change the seat with as per my ticket. But he refused that and he instructed me to travel with the same boarding pass.

I did travel on the 29th of March from Bangalore to Berlin via Abu-dhabi. However there was complete change in the experience and my travel dates!
I was made to wait at the airport hotel in Abu Dhabi for 19 hours since the connecting Air Berlin flight was over booked and they offered a connecting flight on 30th at 2am.
I reached Berlin today via Air Berlin and guess what they did not send my baggage with the flight ! This is completely pathetic, I have to wait with no clothes and no nothing as such in this freezing weather ?
I would really appreciate a compensation from Air Berlin for thier complete flaw in proving customer support.
PNR: RKQSON
PASSPORT NUMBER: P1832037

BANGALORE TO ABU DHABI FLIGHT 29th MARCH
RKQSON [protected]

ABU DHABI TO BERLIN CANCELLED FLIGHT 29th MARCH
RKQSON [protected]

ABU DHABI TO BERLIN 30th MARCH and MISSED BAGGAGE.
RKQSON [protected]

I am stuck here completely with no sort of clothing ! I really would appreciate compensation.

Thanks
Ajay Kumar Mandapati

To whom it may concern,

I would like to lodge a complaint against Linda, one of the wheelchair crews at Etihad airways. Linda was helping my mother as we had requested wheelchair for her on her flight.

My mother's name is Molouk Zameni and her flight number is EY463.

After we had checked-in her luggages and was ready to go inside Linda, all of a sudden, weighted my mother's HAND BAG, where she keeps her passport and personal belongings and claimed she won't be able to take her hand bag with her onto the flight! Linda weighted the hand bag and claimed the wheelchair will be too heavy for her to push if my mother takes her hand bag with her.

Linda had done something that was completely out of her authority and responsibility hence made us very embaressed and we have been abused by her racisim. We believe it was racisim because firstly she gave a funny look because she was wearing hijab, secondly asked if she can speak English and once we said no to her she went and weightd her HAND BAG.

I would like to note that even her supervisor confirmed she has absolutely no right to weight her bags expecially her HAND BAG.

We have been very offended and felt abused and embarressed in front of all the people in the airport. She had caused my mother too much stress just before her flight.

Therefore, I would like to escalate this matter to the higher management so she can no longer abuse other passengers and their families.

Regards,
Ben Emamifard

I bought a ticket online through an agent Dec 31, 2016. The ticket cost 24, 599.56 rubles. The flight will be on April 08, 2017 MOW-MNL vice versa. When my visa was not released I wrote the agent for refund of the ticket. They told me that the refundable amount is only 1, 672.00 minus charge/cancellation fee 1, 369.00. This means that from the money I paid for the ticket which is 24, 599.56, I can only receive 303.00 rubles. Can I request the main office of etihad ticketing to please check this out why I can't refund my money. My reservation code is CQHZKS. I have already called the agent many times. And the answer is the same.
Ticket cost 24, 599.56,
refundable. 1, 672.00
minus charge/cancellation fee 1, 369.00
I called many times etihad Moscow but only the recorded operator answering the phone. I hope the main office could make any action. Thank you.