Etihad Airways

Dear sir

i bought a three ticket from online for my family - Ticket no Mrs Shameemunnisa Hussain 14F / Confirmed [protected] » Mstr Raashid Rafiqahamed 14E / Confirmed [protected] » Roshni Rafiqahamed [protected] . due to unexpected circumstances i had to cancel the ticket.
I called to Etihad customer care regarding the refund of the ticket. They said they can not give any refund as it is non refundable ticket. as the passenger is never going to travel again. I request them to pay at lease taxes which we paid. But there is no any answer after a while the call was being disconnected.

I cancelled the ticket a week ago from the travel date

Kindly arrange to get my paid taxes as refund. since we are not using this ticket . etihad airline may refund the taxes that we paid

Regards

It is not logic to reserve seats more than the passengers on the plane . And easy way to tell passenger sorry it is already over booked. You reserve for gaining more money and keep your rights . Fine but you as big company forget the rights of passenger to catch his flight. You not respect him not respect his issues at this time . I think if you book ticket on bus you should find seat inside not big airlines company . Unfortunately I shocked today by this situation happened to me . I lost my flight and just give compensation 200 USD. I will not use this voucher because really it will be last time traveling on Etihad . I chose this company before because full care and more safety . But now if I choose any airlines even not safe on my life . I will preferre it on Etihad . I not respect this company anymore because it not respect her passengers .

flight EY 7987, EY 42, EY 221 Fri July 21, 2017.

I am still waiting for my luggage. Firstly at check in i was told that i can not get a seat next to my sick wife as the plane is full ! After informing the attendant my wife is sick so we need to be together, MASHAL at heathrow airport (Aer Lingus) smirked and replied that that's how it's done these days so i can't help you. ( a complete a'hole)
Secondly it's been 4 days after landing and they still can not locate where mines and my wife's luggage is (4 bags altogether) They are not even replying to the emails and when you call them they tell us that it will land in from the next available flight.
Pathetic Experience and even worst customer service. Never flying Eithad ever again. BTW this all i experienced while traveling in business class !
Not a word of apology yet !

I Mrs, [name removed] had booked a flight from Los- Angles to Mumbai for my niece, Mrs, [name removed] at AA office in Kingston, Jamaica for the 5 th of July, 2017. When she reached the airport to board the flight, she was not allowed to check in, and the reason stated was that she was holding, a "itinerary booking" for the 15th of September, 2017.
The partner airline that she was using was Etihad Airways.
My AA. Advantage no. is :[removed], I had used my mileage to purchase the ticket.
My niece had hurt her leg and was in terrible pain, but yet she was not allowed to board the flight.
I am requesting compensation for what has taken place at the Los- Angeles airprt.
Her tel. No. in Mumbai is: +91 [removed]

I have flown with Ethiad for many years and used a samsonite luggage. I have used this case with ethiad and other airlines.

Thursday 20th July come from Melbourne arriving in Dublin I was greeted with my bag completely busted, out of shape and thrown around. It was checked in business class in Melbourne but wasn't treated that way. I am highly disgusted with the ethiad service and the way my belongings were treated. I have never experienced this with any other airline.

I am shocked that this has happened and I want to know what ethiad are going to do about it. Gold tier member ( [protected] ).

Hello Team,

I recently traveled through Etihad airways, I am extremely disappointed with my very first experience with your company.
I have heard a lot about Etihad and was very excited but my start was too bad.

I arrived at airport very early almost 1.5 hours before check-in as I was carrying one extra baggage. It was a code share flight so I couldn't do it online. But I had checked online rates for extra baggage mentioned in the attached screenshot(extra baggage cost online)

As per the online information, I belonged to category Second 23kg bag At the airport, but I was charged for the category Extra 32kg bag At the airport.

I discussed with the agent at the counter regarding online rates but he said he cannot do anything, that's the rate I have to pay.There was a huge queue couldn't discuss much with him. Infact I paid 280 USD.

Details of my travel:
Name: Deepika Naresh Bhatia
Membership number:[protected]
Flight number: 9W 6356
Airport: Charles de gaulle, Paris
Baggage allowance: 2PC of 23kgs each and 7 kgs of cabin bag
Attached document: Receipt of amount paid for extra baggage

Could you provide an explanation for this extra amount charged ?

Flight EI3225 / EY 48 / EY 408 Glasgow-Abu Dhabi-Bangkok 16.07.17 / 17.07.17
Legal proceedings are being initiated against this company in pursuit of damages to the amount of $5000 five thousand us dollars. The loss of my valuable luggage, their lack of knowledge as to its location and their appalling customer treatment is the most disgraceful I have ever experienced.

Dear customer relations department:

My flight from bengaluru (india) to abu dhabi scheduled on the july 18, 2017 was of a great disappointment. our family is frequent flier of etihad/jet airlines; I am extremely disappointed at my most recent experience with your company terminal staff.
I and my wife arrived early around 07:10 am for our scheduled flight (9w-6353) to abu dhabi. at the terminal counter, the staff reported some error in my wife visa and suggested us to fly at our own risk as to which we agreed and the boarding pass were issued and the luggage was checked in.
After receiving the boarding pass, we moved ahead for the immigration and the immigration was completed and we were waiting to board the flight.
Around 09:00 am, etihad/jet manager (ms. rita) approached and told us not to board the flight. she briefed that if we board the flight then my wife will deported from abu dhabi and will also be fined a sum of 100, 000 inr for the visa error. so my wife decided not to board the flight and I alone shall board the flight.
The staff collected our both boarding pass and later informed that even I cannot travel due to group visa issue which is a blunder. the fact is our visas were independent. our luggage was not boarded and so they did not allow me to travel which was complete fault of the airline staff.
Ultimately the flight took off and I was not allowed to travel in spite of having
A) valid visa
B) boarding pass
C) immigration stamp on my passport.

Even worse, the staff told us to issue in written letter that we did not board flight on my wish. immigration officer also hold the staff responsible for all this issue so the officer informed the etihad/jet manager to issue a letter of their negligence. the manager agreed and left and did not show off for about 1 hour. we are aged over 50 years and were made to wait without any food, drinks and communication, moreover many airline staff and airport staff was interviewing us with the same questions and we were tired of explaining the same matter again and again.
Here is where my frustration reaches its peak: around 12:15 pm when I lost my patience and was strict with the staff they immediately issued the letter to the immigration officer and we were informed that the formalities have been completed and shall leave.
If the terminal staff was competent and would have not issued the invalid boarding pass to my wife then this issue and inconvenience would not have occurred.
I believe etihad/jet airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's staff inability to manage the issues, as well as the communication breakdown that occurred among your staff.
The issue made me misses my scheduled plan and I must now go back to the uae all over again at a later date with additional costs.

Finally, I request the etihad/jet airlines to issue us the bangalore to abu dhabi air ticket as compensation. hoping for positive response at the earliest.

Herewith attached are
1. boarding pass copy.
2. passport immigration stamp proof.

Date of incident: 15 July 2017
Passenger name: Mehvish Khan and Inaya Singh
Flight number: EY200
Seat number: 2D & 2F
Departing to: Karachi, Pakistan
Class: Business Class

We had a chauffeur driven service from Dubai to Abu Dhabi. Our car met with an accident even though no fault of the driver, h is car met with an accident but we had to wait for another car for half an hour due to this we were late for our flight. I was unable to shop at the Duty Free. Furthermore, According to the crew, the plane's electronic system was not working. We were unable to adjust our seats and the TV was not functional at all.
It was a business class but didn't experience anything worth it. I am upset because this was a planned trip as my daughter was excited to go to the business class lounge and the whole business class experience.
I would like to request for a refund for my business class trip or any other alternative.

Regards
Mehvish Khan
[protected]@yahoo.com
[protected]
[protected]

I would like to highlight the lack of support and assistance by Etihad Airways who have on re-scheduled my confirmed booking reservation for reasons best know to them:

1. As per the above fully paid booking reference UXSXZP made on 29.06.17 my reservation details are as under: (attached)

Date of Journey: 12.07.17
From: Dep: 2100 Dusseldorf Arr: 1955 Bangalore on 13.07.17
Flight No. EY30 and EY236

2. I received mail dated 06.07.17 (attached) informing that the flight I have been booked on 13.0717 has been “updated” as per details below. No reasons for for doing so have been mentioned.

Date of Journey: 13.07.17
From: Dep: 1130 Dusseldorf Arr: 0315 Bangalore
Flight No.: EY24 and EY216

3. I was shocked as I had planned to be in Bangalore on 13.07.17 for meetings scheduled on 14.07.17 onwards. When I called the toll free number – [protected], they confirmed that my return was re-scheduled to technical problems. I am not sure what they meant by that. When I insisted that I should take the flight on 12.07.17 they came up with the suggestion to put me on flight departing at 1130 Hrs from Dusseldorf on 12.07.17.

4. This was not possible for me as I had scheduled my business trip to arrive at Dusseldorf from Madrid on 12.07.17 at 11.20 and the take flight departing from Dusseldorf on the same day (12.07.17) at 2100 hours to reach Bangalore on 13.07.17

5. Because of the above change made by the airline, I had to stay an additional day / night at Dusseldorf on 12.07.17 and I requested that the airline provide me the Hotel accommodation for one night at Dusseldorf. This was declined by the call centre agent who said there was no such policy by Etihad. When I insisted that the call be escalated to the next level, the reply was to make out an email to [protected]@etihad.ae. Having no other option I did that too, but a reply never came. This is downright callous and high handed attitude.

6. What I fail to understand is that when we request for change in the flight Etihad charges heavily for the change and when they make the change due to reasons suiting them they do not offer any compensation. This a clear case of unfair and unethical business practices followed by Etihad.

7. Further, that flight changeover time provided in Abu Dhabi on arrival from Dusseldorf and flight to Bangalore is one hour and forty five minutes. When I informed them that the changeover time at Abu Dhabi is insufficient they kept repeating that since that is a connecting flight there will be no problem. I requested them to confirm as much but they refused saying no such mail can be sent from their end.

8. The flight from Abu Dhabi that Etihad re-scheduled reaches Bangalore at 0315 Hrs. As this flight reached Bangalore at a very odd hour, I requested them to give me an alternate flight from Abu Dhabi. That too was declined and the reason they said was that cannot be considered.

My experience with Etihad has been, the least to say horrible and they the way they have behaved is totally unfair and unethical. And they way deal with customers, least said the better. The contact centre personnel are ill equipped to handle queries save for the departure and arrival schedules and their comprehension is extremely poor. The airline with this attitude is certainly doomed and is decaying.

I would never recommend the airline even to my worst enemy.

Dear all,

Kindly note that I logged in a complaint in Cairo International Airport as I did not receive one of my two baggages. The bag contains medical treatment (medicine) that cannot be put in a closed area for more than 24 hours and its value worth more than 10, 000 EGP in addition, to watches and perfumes that worth around 9, 000 EGP.

In case of any financial losses, I will be putting all the responsibility on Etihad Airways.

Please find the below flight and complaint details:

Flight number: EY 657
From - to: AUH - CAI
Date of arrival: 09-JUL
Bag tag number: 8607 EY 172796
Complaint ref number: EY 35366

I have booked a ticket on web site. They issued wrong ticket. to correct the ticket asked me to play change fee. after paying change fee they did not correct ticket. my card charged with right pnr and approved immediately at that time ticket was there without price difference. they pass time till there is no price diffrence then demand to pay price diffence also.

Very bad Air lines. Very bad Business practice to steal money customers.
Very bad representitves.

We travelled from Jeddah to Karachi Pakistan via Abu Dhabi flight no EY 314 and EY 200
Our one carton was lost in the luggage when we reach Karachi
I have made several calls to Karachi airport asking about it but the said they didn't trace our luggage carton. Attached below is the complaint receipt for the lost luggage.
Kindly, trace our luggage at your earliest.
Thank you.

On 22 June 2017 I took a direct flight to Singapore EY 470 from Abu Dhabi. Flight arrived on time. However bag was missing on arrival. Etihad Ground staff confirmed bag was put on my flight. I wasted over an hour completing a baggage claim form Ref. No: SINEY 11670 and staff searching for missing bag. I was given 55 Singapore dollars to buy toiletries which was insufficient as Singapore is so expensive. I had to cancel all plans that day and the next until my bag was found. In the meantime, I continue to phone the Etihad for updates. My bag was delivered to me at 1pm on 24th June over 24 hours later. Baggage tags showed bag was out on flight CX735, therefore it was never put on EY 470 on Thursday 22nd. I am surprised that Etihad can lose a bag on a direct flight. My trip to Singapore was ruined due to having to cancel my plans at the beginning of my holiday. I had no clothes so i couldn't go anywhere for over 24 hrs. I believe I should be compensated for the inconvenience, anxiety and frustration that I have been put through. What can Etihad Airways do to put back the trust I have lost?

Fraud by eithad and agents:my booking reference is: nsrxbo travel date 23rd june 17 (sfo to hyderabad) return 23 july 17 (hyderabad - sfo).

I booked tickets through ashish travels (www.ashishtravel.us ; ph#[protected], [protected];email id:ashishtravel. usa.com) on june 7th 2017 and paid the travel agent with chase quick pay and cheque. before paying the agent I called eithad airlines to check the genuineness of the ticket and booking reference number. and I was told that the ticket is genuine by eithad personal over phone. I even called eithad airline on 22nd june 17 a day before my actual travel date june 23rd 2017 to chek-in and I was told by eithad personal that check-in will be done in la as I have connecting flight from sfo. today when I went to the airport along with my 2 kids I was shocked when the american airlines at the kiosk told me that my tickets with them are suspended. I called eithad again to explain the situation and eithad told me that my ticket is genuine and I need to provide credit card with which the travel was booked. I told that it is agent who booked my ticket and I didn't provide any credit card. they didn't cooperate and said I have to provide either credit card or cannot travel. how can eithad allow agents who used their credit cards and cheat innocents like us suffer. if eithad allowed my tickets to be booked by agent which are actually confirmed it is eithad responsibility to take care or customers. for no reason I was cheated and eithad has no answer for it. nowhere it was mentioned on your website or on the tickets provided to me that a credit card needs to be shown while checking in when I printed the tickets. this is total confusion rather cheating I would say I was been played by both agent and eithad airlines.

It was really frustrating to loose a much planned trip to home town along with kids. my kids didn't understand whats happening and were totally upset with what happened. I cannot travel now and my planned vacation at office is also at risk. we are economy travelers and you should understand it is not an easy thing to loose such an amount $, time, overall peace of mind of being cheated.

Bank details of the agent where I deposited ticket amount:
Ashish travels
Bank name:wells fargo
Account number#[protected]
Routing# [protected]
State ca
Zip:92656
Deposit/payment date: 06/07/2017

Who is going to compensate for this fraud? eithad should take up the responsibility for this because if it is fraud then what is eithad cyber security is doing. please justify...

I was scheduled to depart from Paris to Jaipur by eithad airways flight on 12th June as per my original booking but Etihad Airways has cancelled this flight.

Hence for involuntary extension I must be paid for overnight stay in Paris also funds for meals and transfer to the airport by taxi.

Kindly get the payment processed and advise at the earliest.

Best Regards,
Dhananjay
Mobile Contact Number : +[protected]

Travel Details

Booking Reference: 3DHKP0

E- Ticket number: [protected]

Flight Number: EY 38 & EY 208

Etihad Airways Confirmation Number: SWALTS

Date of Travel : 13th June 2017

Guest Relations: [RQID:558389]

Sunday 18 june 2017 i was traveling from beirut to abu dhabi on EY 7853 at 15:35 pm arrived at 19:45 then we transfered our flight to mahe seychelles at abu dhabi airport on 18 of june to travel at 2:40 am on EY 4111 but we missed our first flight due the difference if hour of my watch so we had to transfer again to seychelles mahe for second flight at 8:50 am and arrived at 13:30 pm and when i arrived at the airport of mahe seychelles i found my luggage was broken and coverd in a transparent bag! And i was going for honeymoon we just get married on 17 of june!
We wanted before to go with emirates but my friend convinced to go with etihad airlines more customer friendly and well known but now unfortunatly i took a bad idea of your image !
I m so mad to have a broken luggage on your flight! And its my first time happened in my life and specially in my honeymoon!
So you should solve the problem and get back to me asap !
I booked in constance ephelia seychelles till 26 of june check out my number of the room 135 mr and mrs debs to verify and my e-mail is [protected]@hotmail.com waiting to hear back from you!

Sincerly

Eliane Boustany Debs

My name is Vaishali & i was travelling from etihad airlines from delhi to aabu dabi on 14th june 2017 flight number EY211 with my two years old daughter. In the flight i asked the air hostess to provide me lukewarm milk as the baby was hungry and was crying. I gave her the bottle. After waiting for 15-20 min that air hostess didn't came with the milk. On pressing the button none of air hostess came to attend me. All the air hostesses started serving the meals to the passengers. After 40-45 minutes the air hostess came to me with the lukewarm milk but my baby was already slept crying & empty stomach. On asking reason for delay the air hostess said itz a 3 hr flight & we have to serve the meals also to all passengers & her behaviour was so rude. I was travelling first time with Etihad and this airline has a pathetic customer service. I suggest not to travel from this airlines specially with a baby.

Dear Customer Service

I am writing to you to raise an issue about:Flights - departure UK

The issue that I have experienced was: I traveled on the 10 of April and was due to travel back on the 17 may I wanted to change my ticket to return back on the 15 June. I went to eithad office in Islamabad, I was told I would have to contact the agent I bought the ticket from which I did, at the time of purchase I was told I would not have to pay any thing if I change my dates. But then they wanted 170 pound. Then I was advice by Etihad to go to another agent to change my date and I'm still waiting. Can you help as my mother is not well and I need to return to the uk asap. I would like to travel on the 15 July.

It occurred on: May 11th, 2017

Sort my ticket out

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ammer Mehbub

My details

Booking reference and/or flight number: VAQPVB
Reference:
Address: 34 Park Place, , Halifax, West Yorkshire, HX13XS

Arrived June 3, 2017 at IAD from MNL via AUD with 1 missing luggage. First off, I had 4 luggage. All three that arrived are tagged right and realized that the 4th one wasn't given the correct tag. Just to find out that it was held at Abu Dhabi. They promised to deliver it within 24 hours and I still haven't received it until now. What's inside is really important as in accordance to their demand that electronics has to be checked in, I have my Mac and my son's laptop in there (both turned off). It's been 6 days now since I lost my luggage, no word from them of where my luggage is and why it was withheld. I flew with KLM, Emirates, Qatar and other international airline company and in my point of view, Etihad is the worst. This will be my first and last flight with Etihad.