Cracker Barrel

On April 21st 2019, me and my girlfriend are traveling back to VA from Atlanta GA. We stop at Cracker Barrel at 301 Exchange Way, Braselton GA at roughly about 11:45 am to grab something to eat. We go in put our name on the list and wait to be seated. We browse the store as we're waiting. We get called to be seated and the hostess takes us to our table. Soon as we sit down our waitress is right there to take our drink order which was great. I order coffee and my girlfriend gets sweet tea. We place our order and wait as she walks away. About five minutes goes by before we notice that she has not returned with the drinks. So we wait patiently. She finally comes back with several drinks on a tray. Now I know why she was right there to take our drink order, she had just taken the drink order of the party of 8 that was sitting across from us. Which worked out great. She passes out half the drink to the party of 8 first since they are sitting at 2 different tables. She then gives us the coffee and tea we ordered along with a bowl of creamer. At that point I noticed there was no regular sugar on our table so I asked her if she could bring some back, she acknowledged that there was none on the container and agreed to bring some back. She then turned and proceed to pass out the rest of the drinks to the other half of the party of 8. After passing out the drinks she goes back to the first half of the party of 8 and starts to take their food order. At that point I noticed what she was doing and decided to get some sugar packs off of a vacant table, instead of waiting for her to take everyone's order and then get the sugar and bring it back. I get up walk over to the table directly behind the first half of the party of 8 and grab all the sugar pack from the little container and sit back down. Side note the restaurant is full of people all the tables has someone at them. I show my waitress that I have the sugar and sit back down. She takes our order and we are patiently waiting for our food. Maybe about 10 minutes goes by and a manager no 3 managers a white Male and 2 Hispanic males come over to our table and starts telling me that some customers said I took money off of a table. At first I thought he(white Male) was joking but then he says "I'll give you the opportunity to make it right by giving it back". Now I'm really confused, so I asked him what are you talking about all I took off the table was some sugar packs. He proceeds to say well we don't want to get law enforcement involved you can just give it back. I'm looking at him like is this S**t really happening right now? He(white male) continues to tell me several people saw me go over to the table and pickup the money off the table. Now at this point I am furious, every bad emotion possible is running through me. So I say to the manager ok let's get the police involved because I know I DID NOT take anything off that table except some sugar. Now the Hispanic Male is saying we don't want to bring anymore attention to the situation I think it's just best you leave. I can't even explain how embarrassing this is becoming. I then ask the white Male manager if they have cameras, if they could check with the waitress for that table to see if she already picked up the money or if they could even check to see if there was any sugar in the container on that table to verify my side and they were like no we think it's best you just leave.
Now at this I am convinced that because a customer who was white assumed that because I was black and I went to a table to get some freaking sugar that I had to be stealing the tip, and because they could not be wrong my side of the events were not valid and we were publicly embarrassed and asked to leave the restaurant.

I have been buying this cheese for years..in the past month I have gotten 2 packs that had mold all over the bottom of the cheese.. One time I can deal with.. This isn't a cheap cheese and I use alot of it for lunches for my family.. Unfortunately I think I need to not buy it anymore.. It was purchased at a giant store.. Very upsetting.. I suppose I could take it back to the store and let them know they are selling moldy cheese.. I am sure I am not the only person who bought it

My daughter Gabriella who is a server at your Cicero, NY restaurant and had a large table walk out on their bill tonight. The regional manager Gregg (she did not know his last name) used derogatory and foul language addressing the walk out with my daughter. He slammed a paper on the table and said sign this. Stated the walk out was all her "fing" fault and used our Lords name in vain as well. I thought Cracker Barrel had very high standards and values and this manager showed nothing but intimidation and disrespect that I have encouraged my daughter to end her employment. She is a college nursing student and it is shameful how this man treated her. She was so upset and shaken driving home and burst in to tears when she arrived home to us. This is unacceptable and such a poor example of leadership.

Order# [protected] I called 11/21/2018 at 10:19 am. Not sure who I spoke with but it was for the To Go Order wanting to add another tray of Mac n cheese to my order. The little girl on the phone grabbed a manager and said they were not adding to orders or making any changes because they were already locked in the system. But was told if I call or come in the day of; I could place an order for any additional items. I understand you are busy. I called this morning 11/22/2018 asking to place an order and she said they needed at least an hour. I told her I didn't need it until 3pm. She said the only thing I could order was Turkey dinners. I told her I already had a Turkey Dinner ordered and that I just wanted to add a tray of Mac n cheese. She said NOPE, she didn't know who I spoke with but that they couldn't do it. I heard the manager in the back on 11/21/2018 phone call say I could do it. She said she didn't know who I spoke with but that they wouldn't do it. I asked would it make a difference if I came in and ordered it togo vs on the phone and she said NOPE. I have more kids coming home than anticipated and they love Cracker Barrel Mac N Cheese; I fear that I will not have enough.

My visit to CB in White House, TN 10/26/18 was nothing short of disappointing. Upon arrival the host asked very curtly, "How many"? Thinking to myself, Gee, sorry to be such a bother. We were seated and the host never uttered a word. Then out came the charming (NOT) waitress. It appeared she and the host had eaten from the same box of cheerios. She stood with pencil in hand waiting to take our drink order without saying a word to us. No hi, I'm so and so, can I get you something to drink?
She did the same thing when we were ready to order our meal.
I don't expect much after all, its only Cracker Barrel!
I do, however, expect to be shown some hospitality.
The food is only average and that's on a good day. The lack of manners as well as hospitality at this restaurant, was ridiculous. I should just keep my money, and cook at home. Sorry I've bothered you.

My family member works for a Cracker Barrel as a waitress and she has been told she can only have French painted fingernails. She has pale pink on her nails done with a 2 hour process that can't just be removed very quickly. I get that you don't want servers to have gaudy nail colors but nude pink? Give me a break. I find that her nails and hands are far more presentable than a server who has chewed short nubs for fingernails touching my plate. This rule needs to be extended to more than just French tips. Sorry, not sorry if this rant seems petty but I find your rules to be petty and ridiculous.

Your Ocala branch on SR 484 was a disaster for my wife and friends. Sunday 5th August around 10am approx we gave our name to the two employees on front desk duty, there to seat people making sure a smooth and enjoyable start to eating. Andrea and Brittany both on that desk not only gave our table away to another group just arriving, we had been there for 10 minutes waiting but showed absolutely no remorse or offered an apology! Then to compound matters we were seated at a booth for four people we were five, plates everywhere no room to sit comfortably, just miserable. Then to my horror we sat there for another eleven minutes before anybody came to the table. The waitresses tried to placate this misery but the problem lies squarely with the front desk where the two staff members showed a complete lack of care kindness or consideration. Playing a role of ‘above' the customers satisfaction and a very poor representative of Cracker Barrel's principles and working mandate!