Bryant Heating & Cooling

In the six years of ownership we have had five major service calls.

Ongoing problem? - Furnace will only stay on for a short while, cuts out, cools down, restarts.

12-31 20. Cleaned unit, could not find problem
01-24-21 Came out again. Found problem with "cycling unit"
01-25-21. Came out again, replaced ID motor, assembly, pressure switch, and circuit board
09-18-21. Came out again. Cycling limit off, gas pressure too high
09*21-21. Came out again, main temp limit was open. Repaired main temp limit

01-04-22 Called - unit not working AGAIN

My complaint is about why the very nice professional contractor didn't clean up after himself. My furnace is in the attic, but accessible using a stepladder. He took care of the repairs. What had to be moved in hallway to reach the attic, he left in the hallway? He didn't replace my filter, but removed it and left it in the hallway. I am disabled and in a wheelchair and use a walker to help myself. But I have a caregiver who saw the mess and complained, wanting to know why he left such a mess. I thought I'd let you know so management will reinforce the rule to clean up after yourself and get an excellent review. Well, stuff has been picked up and life goes on. Thank you for your good service, Zach from Richmond, KY.

Sarah Lewis
Customer
Tuesday, 8-24-21

Anybody thinking of buying this hunk of junk from Bryant should read the email chain below. I redacted email and phone information. Dear : Thank you for contacting Bryant. We cannot diagnose what may be causing the problem via the Internet. Your dealer is in the best position to assist you with your technical questions because they are trained to install and service the units. They also have access to a network of factory service managers, who in turn have direct access to engineering. If you are not currently familiar with dealers inyour area, our Dealer Locator can identify some in your area. You can access the Dealer Locator online at www.bryant.com or call us toll free at Bryant [protected] and we would be happy to put you in contact with one. Regards, Stephanie Customer Relations If you have additional questions, feel free to call us toll free at 1-800-4Bryant [protected]). [THREAD ID:1-75E1NK] -----Original Message----- From: Sent: 11/14/2015 12:34:25 PM To: "contact.[protected]@bryant.com" Subject: [External] RE: Customer Relations RequestV So can you explain why my unit is set to away and heat to 60, i just walked in and the heat is on and running and it is 69 in the hoiuse. The unit does not work at all. ________________________________________ From: contact.[protected]@bryant.com [contact.[protected]@bryant.com] Sent: Friday, November 06, 2015 6:21 PM To: Subject: Customer Relations RequestV Dear : Thank you for contacting Bryant. We do apologize for the difficulties you are currently experiencing. However, I can advise, we can not address any connectivity issues unless the thermostat is not connected and you are home at the residence. We do dot not troubleshoot nor provide technical support via. telephone. Your unit has a 5 year parts warranty from the date of installation for the original owner. Labor, service and refrigerant are not covered under the manufacturer?s warranty. I have attached a copy of your warranty certificate for your reference. Regards, Stephanie Customer Relations If you have additional questions, feel free to call us toll free at 1-800-4Bryant [protected]). [THREAD ID:1-74IV4B] -----Original Message----- From: Sent: 11/4/2015 11:43:25 AM To: "'contact.[protected]@bryant.com'" Subject: [External] RE: Customer Relations RequestV I am continuing this email chain to create a complete record of my dissatisfaction. I would like this forwarded to whoever is in charge of customer service. This morning I called and spoke to a "senior" customer service person. What a waste of time. She said she could not help with the connectivity issue unless the unit was not connected. The unit history showed multiple brief disconnects that morning, but not while I was on the phone. If I am home when it loses connectivity I may try to call again. When I asked about the inability of the unit to react to changes made through the app, the answer was along the lines of call your dealer. I do not have a contract with anyone. I dropped my contract with the company that installed the unit because they could not address this issue. My understanding is that this unit is under warranty for 5 years. I do not want to pay for a service call. Are service calls covered by the warranty? How do I get the unit replaced with a different product? -----Original Message----- From: contact.[protected]@bryant.com [mailto:contact.[protected]@bryant.com] Sent: Saturday, October 31, 2015 3:14 PM To: Paul Korman Subject: Customer Relations RequestV Dear : Thank you for contacting Bryant. I do greatly apoloize for the diffculties you are still currently experiencing. The only way to reach a supervisor is to contact us via telephone. We do not make out going calls at this office location. This ensures the best service when it comes to troubleshooting any connectivity issues you may be experiencing. Please make sure you are at the home where the thermostat is located when you contact us as we may need you to provide specific information taken off the unit itself. You may reach our customer support line toll free at Bryant [protected]. We look forward to assisting you. Regards, Stephanie Customer Relations If you have additional questions, feel free to call us toll free at 1-800-4Bryant [protected]). -----Original Message----- From: Sent: 10/31/2015 10:01:29 AM To: "contact.[protected]@bryant.com" Subject: [External] Re: Customer Relations RequestV How do I arrange to speak to a supervisor? This unit is useless. I have been away for several days. I had to set the unit to away remotely. The setting NEVER took. My app would say it was set and when i checked a while later, the unit was back on the normal schedule. I have had several instances where I noticed the unit was not connected. It was connected to my home network, but not to your server. I was never notified of those issues and they are not in the error log.I do not want to waste my time with people reading computer genre rated responses to my questions or who will tell me to disconnect and reconnect my modem, router or the unit. I have been down that road. How do I arrange to speak to a supervisor? On Oct 30, 2015, at 7:08 PM, "contact.[protected]@bryant.com" wrote: Dear : Thank you for contacting Bryant. We do apologize for the delay. To better assist you with your remote access inquiry, we ask that you contact us via telephone. This ensures the best service when it comes to troubleshooting any connectivity issues you may be experiencing. Please make sure you are at the home where the thermostat is located when you contact us as we may need you to provide specific information taken off the unit itself. You may reach our customer support line toll free at Bryant [protected]. We look forward to assisting you. Regards, Stephanie Customer Relations If you have additional questions, feel free to call us toll free at 1-800-4Bryant [protected]). -----Original Message----- From: Sent: 10/27/2015 08:48:06 PM To: "contact.[protected]@carrier.utc.com" Cc: " Subject: RE: [External] Customer Relations RequestV I never received a response to my email which provided the information you asked for. The unit continues to lose connectivity and now I do not even get emails that the connection is lost. I have cancelled my contraCt with GAC because they could not fix the problem. Does Bryant stand behind its products? For the 2d time: Model SYSTXBBECC01-A SERIAL NUMBER 4914WOO1608 This communication may contain information and/or metadata that is legally privileged, confidential or exempt from disclosure. If you are not the intended recipient, please do not read or review the content and/or metadata and do not disseminate, distribute or copy this communication. Anyone who receives this message in error should notify the sender immediately by telephone [protected]) or by return e-mail and delete it from his or her computer. ________________________________________ From: Sent: Saturday, June 27, 2015 1:11 PM To: contact.[protected]@carrier.utc.com Cc: Subject: RE: [External] Customer Relations Request The attached image has the unit information. A unit was first installed on July 8, 2014 by GAC Services [protected]). They subsequently, August 14, 2014, added a dedicated wireless router to try to address the repeated loss of connectivity. I had so much trouble with the unit over the winter, including the heart turning off entirely while I was away, that they replaced the unit on March 18. I have continued to experience periodic losses of the connection. I was told by GAC to not to use the vacation setting and just use the away setting and reset it on the way home from a trip. I did that last week and, as indicated below, we tried to reset it 4 times on the way home and it never worked. GAC has stopped responding to me, even though I remain completely dissatisfied. I can be reached on my cell at or my wife can be reached at . ________________________________________ From: contact.[protected]@carrier.utc.com [contact.[protected]@carrier.utc.com] Sent: Monday, June 22, 2015 8:43 AM To: Subject: RE: [External] Customer Relations Request Dear Paul Thank you for contacting Bryant. We are certainly interested in looking into your concerns. To do so, we will need some additional information as follows: -- phone number where you can be reached during the day -- full model and serial number -- installation date -- name and telephone number of the installing/servicing contractors and date they were last at your home -- brief summary of the problems Or, if you wish to talk with a Customer Service Representative, you may call us toll free at [protected]) / Bryant [protected]. Regards, Lynda Customer Relations If you have additional questions, feel free to call us toll free at 1-800-4Bryant [protected]). [THREAD ID:1-6SZ06S] -----Original Message----- From: Sent: 6/20/2015 06:53:56 PM To: Subject: [External] Customer Relations Request Brand : bryant Division : bryant.com Domain : bryant.com Comments : your my evoution is a horrible product. I was already told to avoid using the vaaton setting when i turned the hear OFF last winter instead of keeping the temperature steady ay 60. Now I use the hold setting. While driving back from out of town we tried to reset the unit to cool the house before we got home. We tried 4 times. My contractor has already replaced my unit once. Do you have a unit that works? Contact Reason : C : Company : Street Address : 933 willowleaf way Street Address2 : City : POTOMAC State : MD Zip Code : 20854 Province : Country : USA Type Of Product : Thermostats Serial Number : Model Number : Installed Date : 08/00/2014 Installer Name : Installer Phone : GAC Servicer Name : Servicer Phone :

I replaced a twenty five year old heater and central ac unit. The old units were trouble free till the very end... cracked cast iron manifold in heater and rotting coils in outside unit of ac... 25 years... not too bad.

Replace them with Bryant furnace and central ac unit five years ago. The ac has gone out four times in the last 3 years. One time contact points, twice condenser once the Freon leaked out and the heaters has had the ignitable... a little piece of metal that cost me $ 160 ... looked like a five dollar part. Electricity flows threw it and it turns orange to light the burner. $160 dollars and it last two years? Are all brands junk like what I got?

PURCHASED A BRYANT EVOLUTION 5 TON HEAT PUMP 5 MONTHS AGO .SO FAR THEY HAVE PUT IN A $1, 300 COMPRESSOR . WITH A START KIT . WAITED 2 WEEKS FOR THAT . 2 STAGE PUMP NEEDED TO BE SPECIAL ORDERED . NOW THEY WANT TO PUT IN A NEW COMPUTER BOARD . ANOTHER $1, 000. PLUS SERVICE CALLS . UNIT 5 MONTHS OLD . UNIT HAS ONLY WORK ABOUT 1 AND 1/2 MONTHS. 90 TO 98 DEGREE DAYS . BRYANT /CARRIER IS NOT A GOOD NAME IN THIS HOUSE HOLD . CONSUMER RELATIONS . WORST I'VE SEEN