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YMCA

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1.4

Overall customer rating from reviews and complaints

YMCA earns a 1.4-star rating from 2 reviews and 354 complaints, showing that the majority of community members are dissatisfied with programs and services.

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YMCA Complaints Page 5 of 18

ComplaintsBoard
D
9:17 pm UTC

YMCA Service/ discrimination

I’m prepared to get the NCAAP involved as well as my Attorney on this matter if this is not handled just and swift. I will not accept any kind of treatment some of your staff wants to deliver without sending this issue up the chain.

This evening at the gym as I was sitting down a member threw a ball at me while I was minding my own business not messing with anybody at all on the phone.

I rolled the ball back and said hey toss it to the side left or right. His response was [censored] the [censored] up. I said hey how old are you? You’re a kid right ? He said no I’m 18.

we had a few words then I stopped the conversation and said let’s go talk out here if you wanna get something off your chest let’s talk away from the kids.

He said do something about it I fight for real I’m MMA. I told him that’s cool I was golden gloves and if you fight for real then your hands are registered and can get in trouble fighting so let’s just go talk.

I walked out went to a room and said bro if you want to fight that up to you but we can talk about the problem.

Then he walks out grabs his friends and says let’s record this.

I went back to the gym because he didn’t want to talk to me instead he wanted to just instigate.

I walked off and went back into the gym with my sons. That’s when he went to complain about our interaction.

As I was talking to your employee he walked up to me and put his hand on the side of my face which is when used my left hand to knock his hand off of my face.

As your employee was standing there I asked her he is allowed to put his hand on my face and she said verbally no but I’m just here to diffuse the situation.

I said it’s not situation to diffuse or handle I just don’t want anybody throwing anything at me.

I walked off and your management team took the man out the gym asked him questions and when they arrived back in the gym I was asked to leave. Under the false accusation that I put my hands on somebody.

The only contact that was made was when he put his hand on the left side of my face while I was off guard talking to the employee at that point I also brought it to her attention.

On a regular basis I deal different situation good bad and the ugly and I have never 1 time laid a finger on anybody ever outside of when I did box legally for sport under the amateur athletic union.

I am writing you with my side of the story because your staff never asked mines.

Also after you review the footage you will see I never touched anybody at all. I separated myself from the other members to discuss with another adult an issue. Which was my attempt to diffuse the situation once I noticed it got too heated. You will also see that on film.

I am formally requesting the trotter Ymca footage between 6:58 pm and 7:23pm

On the night of 01/04/2023.

That should help you find the exact time and for the footage to review.

Perjury is a felony which of course is lying about what actually took place.

Falsifying a police report is also illegal.

Racketeering definition is

dishonest and fraudulent business dealings.

RICO Act

§ 1961. Definitions

As used in this chapter

(1) racketeering activity means (A) any act or threat involving murder, kidnapping, gambling, arson, robbery, bribery, extortion, dealing in obscene matter, or dealing in a controlled substance or listed chemical (as defined in section 102 of the Controlled Substances Act), which is chargeable under State law and punishable by imprisonment for more than one year;

- Organized crime is as simple as making an illegal game plan to influence a decision from a member of the executive or judicial branches of government.

Again I have never put my hands on any individual at all in your gym. Or any other YMCA.

I have never been in any trouble at all legally outside the typical speeding tickets.

This was totally unacceptable and unfair.

- Specifically you have a very aggressive & disrespectful employee in Monica. She has a very very short fuse with ( certain members). Other she has a lot of patience and seems like a completely different individual.

- I know what prejudice looks like and what the YMCA stands for and it’s absolutely not what Monica makes over 30 individuals every morning feels.

Desired outcome: An apology from Monica for her continued discrimination and making me and my entire basketball group feel like 2nd class Ymca members

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ComplaintsBoard
B
7:09 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

YMCA Arbitrarily renaming status with silver and fit to gouge seniors

Seniors here at the YMCA in Mt Vernon WA were nearly the sole supporters for thirty years prior to the new one built at 1902 Hoag Rd (MV). the contributors were mainly seniors, three seniors gave a million each. there used to be 13 classes a week for seniors, with four certified senior instructors. some of the classes had 35 people. yet when the pandemic hit, out went all the classes, never to be offered again. fired were the four instructors. NOW this YMCA, without changing anything, has found a loophole with Silver and Fit and declared that they are no longer 'standard' gym but 'premium' gym. Now the Silver and Fit members, who pay extra thru their secondary insurance, must pay the YMCA $20 per month. do you have any idea how tight money is on a fixed income, no way to increase income, no way to make more money, etc etc. EVERYONE (with some luck) will the a SENIOR someday, why are you screwing the people who are seniors today. treat people (esp elders) with the respect you hope to get when you are a senior. gouging people with a fixed income is a very very very dirty thing to do.

Desired outcome: (1)Be honest about your status with Silver and Fit and register as 'standard'. (2)hire certified instructors for senior fitness classes (3)offer senior fitness classes between 9am and noon three to five days per week.

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ComplaintsBoard
T
5:31 pm UTC

YMCA Senior fitness classes (before pandemic 13 per week) that were dropped and reinstated

Before the pandemic, there were 13 senior fitness classes and four senior fitness instructors. After pandemic, when other age levels were being welcomed back in, none of the classes were started up and all the instructors had been fired.

This ymca was supported by senior before the new facility was built and much ofthe money collected to build the new building was donated by seniors.

These class that were well attended had up to 35 people attending.

Desired outcome: hire qualified senior fitness instructors and have at least six classes again at approximately the same times as before the pandemic

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Update by Tropical_girl_001
Jan 03, 2023 5:48 pm UTC

our new(ish) YMCA on Hoag Rd in Mt Vernon WA was funded by a donor who is also a senior. there are a great deal of pickle ball players in skagit county and there is even an few outdoor courts. however, when there are enough players for all four courts to be open at the YMCA, the supervisors say that ONE basketball players weighs more than eight pickle ball players.

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ComplaintsBoard
Y
11:26 am UTC

YMCA Service

On 12/27 my two sons visited the ymca and was single out and treated uncomfortable. Typically, on school breaks the children in the community get together with a game of basketball or bowling. Hence, yesterday was not the first encounter of the unwelcoming service saratoga ymca provided on yesterday. When entering with friends my children where asked "where do you two characters, think you're going?" shocked my children responded "our friends are here and we're going to play basketball with them. The y-staff member summonsed another black child and asked did he know my children. He did not! My eldest son recognizing the unprofessionalism disclosed my friends are white. Staff member then responses"well let's just go and see who this is". During another break, my children were turned away. The time before then they were allowed in; but certainly, another unwelcoming event occurred.

Desired outcome: Treat guest fairly. ESPCIALLY CHILDREN!

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A
11:17 am UTC

YMCA Membership

I called the Flowood YMCA in November and cancelled my membership, the lady who takes my phone call said she will cancel it for me and my last withdraw will be on November 15th. Yet I received another charge today, December 15th. When I call the YMCA, I was told that, first she didn't cancel my membership and I have to come in person, second, I was supposed to be charge one more time even if I give 30-days notice. I didn't know any of these.

The inconsistent explanation about the YMCA regulation and the bad management is so confusing.

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H
8:04 pm UTC

YMCA Homeschool program at Northwest Cary!

The program is going downhill fast! They promise to treat your children equally but in fact they do the opposite. Too many rules that are not discussed with the parents (kids can't go to bathrooms during class, can't use water fountains, can't sit on furniture in the hallway, etc), BAD teachers and disorganized staff. Bullying is allowed under the excuse that those children are special needs, but not fair to the rest when those same students pick on their classmates, get violent, physical and throw things at windows, walls and people!

Desired outcome: Change staff! Increase administration, one person can't do it all! Bring caring teachers who treat homeschoolers with respect. Leave the Public-School mindset behind with too many rules and expectations.

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D
3:17 pm UTC

YMCA The administration at the Greensburg YWCA

I was treated unfairly and unprofessionally while I was teaching a classroom activity in an English as a Second Language class at the Greensburg YWCA in Greensburg, PA.

I was removed from the classroom and another teacher took over my class.

If anyone had a problem with how I was teaching the class, it should not have taken place in front of students. It should have taken place in a room and behind closed doors.

Desired outcome: Disciplinary action against the executive director and the director of marketing. If any funding for the Greensburg YWCA comes from the YMCA, then such funding should only be considered under great scrutiny.

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K
3:47 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

YMCA Discrimination and bad practices

I went to the YMCA schottland in Pittsford where I live to ask for a guest pass, which they were offering during holidays for out of towners and at the beginning the front desk lady was very cutting on her answer and I asked if I can speak with someone else in charge about this and when she went inside the office to speak with the membership manager they where making laugh of me because of this, like “I already told her no”.it was super uncomfortable. The manager was also unhelpful and she don’t even bother in trying to help me.

Desired outcome: An apology

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ComplaintsBoard
A
4:33 pm UTC

YMCA Service/sports

The Y stats it has not had a rate increase in years and only raising a couple dollars. However, when I used to pay $5 for my kids to play a sport and it goes up to $75 plus, I have to have a membership during that time that’s a HUGE increase! What happened to donated jerseys and the refs we have had the past year have been awful. Hired kids on phones, no make-up games and one trophy per a team? How does that even make sense? We played at the Y because it was relaxed and reasonable with multiple kids. Now it’s still relaxed but paying too much for what you get.

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B
8:54 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

YMCA Membership for low income families

Do you have to go through a process to see if you qualify, we were approved, but we declined to open a membership with them they categorize a household as two people so it’s the same price no matter what unless you do it individual. They give you 25% off and all the other gyms in the area I can pay full price at and still be a lower cost for two people than the YMCA. They give out way better discounts if you work as a nurse or other places that are close

Desired outcome: It’s not really a discount when I can pay full price at planet fitness for less than what the ymca gives us

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ComplaintsBoard
U
1:52 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

YMCA Oak park YMCA

Exercise bike room never available to use. Basketball courts always closed. Basically those rooms are only open if there is a class and there are 0 classes so they are never open.

These rooms need to be open to public use. It’s a bit ridiculous in my opinion that I’ve been a member here for 4 months and have never once had the chance to step on the basketball court or bike room.

Desired outcome: Open these room for member use or at least for specified hours. I think there are a lot of people that would use these facilities and it would convince people to become members.

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Resolved

Accommodations promptly made. Thank you Oak Park YMCA staff!

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ComplaintsBoard
L
4:26 pm UTC

YMCA Registration Fraud

A member unlawfully took money out of my account. She is now refusing to let me speak to a manager or anyone other than a front desk associate. I asked the other associate what her managers name is. She gave me Mary Emerson. Also, stated Mary will not be available to speak to me either. No one will process my refund. This is an emergent situation as it seems the associate is stealing.

Desired outcome: Full refund from all programs and membership. Do not want to enroll here at all.

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U
2:31 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

YMCA Ron Edwards YMCA Burlington, Ontario

My name is [redacted]. I have been a member on and off there for 30 years and there has not been a single complaint. Since I joined back I have been harassed by the manager there who a couple years ago sucker kicked me in the head from behind at a bar. I nearly lost my eye but he got the worst of it after. He is still holding a grudge and I walked by him yesterday and he threatened to kill me to another employee. The other employee was a homosexual who was following me around the change room and kept standing beside me really close. I made a comment I didn't appreciate this homosexual behaviour and he waited for me by the front desk to make a scene. I know he works for the YMCA also. This is 2 employees who have been harassing me and the gym just took their side and kicked me out. I plan to press charges for uttering death threats but the YMCA will not give me the employees name. They just cut off my membership. This is the second incident with this guy I plan on pressing charges and need the name. I never cancelled my membership I said if I am being blocked from going they have to refund my money. So they cancelled my membershipt to cover this up. I'll past the last email I got below this one.

Hi Bill,

I have cancelled your membership as per your request below and have refunded October 28, 2022 payment of $38.99. In reference to the Building fee, as per our policy this fee is non-refundable. Your membership started on September 16, 2022 at which time the "no joiner fee" promotion was applied to your account and you were not charged the building fee.

Unfortunately, at this time , we will not be able to reinstate your membership until we meet and discuss the last two incidents that occurred at the Ron Edwards YMCA. I have also attached the YMCA Respectful Environment policy, which will need to be adhered to at the time of our meeting.

As per my voice message , do let me know a day and time that you would like to schedule a meeting.

Cindy Webster

General Manager

Ron Edwards Family YMCA

YMCA of Hamilton/Burlington/Brantford

500 Drury Lane

Burlington, Ontario L7R 2X2

[protected] ext 6250

Cell: [protected]

cindy.[protected]@ymcahbb.ca

Desired outcome: I want to press charges for uttering death threats

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Update by user2379046
Nov 13, 2022 7:09 pm UTC

He threatened my life in front of several employees. It has been reported to the police here: [protected] YMCA under officer Constable Dasilva. That turns out to be Chris Anderson's girlfriend from Halton Police. Did anyone even get in touch with you? I'm going to keep on top of this. You can't have your guys threatening members with a gun in his locker.

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ItchyEddie
ItchyEddie
Magog, CA
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Jan 13, 2025 6:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Since you won't remove this lets put the real background. I knew your son from high school. He used to stalk a girl I was sleeping with. He ended up marrying her right after me and she works there as well. So this is some kind of weird revenge. Since you left this post so I can't delete it the I can comment on it because of implied consent (I looked this stuff up) as long as it's true. And your son's wife who works there as well, I think her name was Karen Grant couldn't stop following me around the gyn so this is your revenge. This all truthful by the way and you have the post locked online so I can comment any time I want legally. I'm going to keep telling true stories about your loser son Cindy. Take this crap down not I do NOT consent to have this published! Once again I do NOT CONSENT to this being posted.

ItchyEddie
ItchyEddie
Magog, CA
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Jan 13, 2025 5:37 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

For 2 years I have been trying to get this comment removed. We had to take away my 10 year olds iPad because homosexual groups where this post has found it's way think this is the way to revenge. I got this all the way up to global corporate and they do nothing to help this. This organization is corrupt and should be avoided like the plague. This woman Cindy is sick...she needs mental help.

ItchyEddie
ItchyEddie
Magog, CA
Send a message
Dec 27, 2024 11:07 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I'm never going there again can you please remove this post now.

ComplaintsBoard
C
8:01 pm UTC

YMCA YMCA of the Sandhills Fayetteville NC

I am on workmamscomp and they paid for me to attend the YMCA of the Sandhills in Fayetteville NC for A year. Now the only reason why they paid for me to come is because this facility is because of the pool because my ankle is bad. I had double ligament reconstruction surgery. So the pool was helping me with my ankle and I have heart issues. All I'm asking for is a refund for what's left on my membership. The gave a a month free next door at Fit 4 l8fe but the have no pool and it's very small. Can some one please help me.

Desired outcome: Refund on what's left of my membership so I can find another place with a pool as a mater of fact I have found one in the area.

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D
1:05 am UTC

YMCA $235 refund for class that was dropped

I signed up for the Stage 5 Stroke Development Adult Swim Class at Greenpoint YMCA in July 2022. After my 1st class on July 7th, my instructor suggested that I take the Stage 4 class instead. Since I was only available on Thursdays to take the class, I signed up for the Stage 4 class at McBurneys YMCA which was held on Thursdays. I sent a message on July 10, 2022 to Greenpoint YMCA but received no response. I sent additional email messages on 7/14/22, 7/17/22, called on 8/27/22 as well as at least 4 additional calls since calls since 7/10/22. To date, still no response.

I am appalled that no one has had the courtesy to contact me in any way. And I should not have had to contact the YMCA over a half dozen times. It has been nearly been 4 months! I have been attending the YMCA for over 50 years, since I was 8 years old, and have NEVER been treated like this at ANY other YMCA ANYWHERE else. This is the worst case of poor customer service I have EVER experienced from any company… EVER.

If this matter isn’t resolved within the next 3 days I intend on advancing this complaint all the way to Sharon Greenberger, President & CEO.

Signed,

Denise A. Lomus

[protected]

[protected]@gmail.com

Desired outcome: I would like an apology an a PROMPT, IMMEDIATE REFUND for the class that I dropped.

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J
4:01 pm UTC

YMCA Greater Philadelphia YMCA: Sexual Harassment, HR, Housekeeping staff, Maintenance Leadership.

About 3-4 weeks ago, a sexual harassment claim was filed from 1 staff member to another. After two weeks, HR did not follow up with the person who filed the complaint.

The perpetrator was in a different department, and once contacted by HR, the bosses within their department did not want to take the claims seriously. HR mentioned to the perpetrator that they must keep the procedure confidential after a slap on the wrist.

HR wrote a write-up, and about 1 week went by. The perpetrator then allowed another uninvolved staff member to bring the CONFIDENTIAL paperwork home with then to read as entertainment. The perpetrator also had 3 other complaints come forward from 3 women about sexually crass comments, and sexually explicit photographs sent to female staff. The Maintenance staff is hardly able to retain female staff as a result of this one mans behavior. They seek to “extend him grace” and maintain his employment at all costs.

HR still has not followed up with the person who filed the original complaint to explain their proceedings 2 times in a row now over the span of 1 month.

The perpetrator who exposed themselves to woman, and harassed married women, was only suspended for 1 work day.

Their solution was to hold a staff meeting with only the 1 department where they “went over paperwork” regarding harassment and the perpetrator did not even bother to turn the pages.

This situation was extremely mishandled and reveals the broken culture within a Christian organization, a family and children organization.. the YMCA… where illegal activities are not taken seriously and brushed under the rug time and time again.

The problems at this organization run deep, and there needs to be a focus on educating people about their job descriptions, general harassment, the steps to be taken to report harassment to make the workplace safer and maybe more transparency within the organization and less compartmentalization.

Desired outcome: Perpetrator fired and investigations in every department to reveal the lack of preparedness of the staff to do their own jobs.

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S
8:45 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

YMCA Ymca camp maclean/claim for abuse or suspicious of misconduct

I had a packet return to me from a case I tried to file dealing with abuse at camp mccln Camp MacLean this was over 10 or 15 years ago during the COVID 19 pandemic it was aired on TV about the abuse of young boys and camp or retreats my son was sent home and I was given a refund check I never found the outcome of this event and what happens to other children however I kept the information to file a complained 9 2003

Desired outcome: apology for what really happen and the effect it had on my boy, he late receive medical treatment and some counseling at Children Memorial hospital

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L
2:34 pm UTC
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YMCA Lakewood Family YMCA

I recently tried to cancel my membership with the YMCA and was given a huge runaround while they claimed they couldn't cancel it. I was told multiple times to call someone else, try something online, come back later, etc. Finally when I got in touch with someone they were completely unhelpful and even started harassing me when I asked them to stop contacting me. Unfortunately the person in charge of this Local YMCA (lakewood) is friends with the person harassing me and I don't feel comfortable complaining to him directly. There doesn't appear to be a national governing body and I don't know where to report this harassment issue. Can you help?

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R
11:07 am UTC

YMCA There sports

So I put my grandson in flag football. It ask if he has any disability on the paperwork.

I never got anything on 1 practice. Then we went to practice and you can tell the kids have some disability. I don't have anything wrong with that. I don't have a problem with grandkids with autism (2) and adhd

So they stacked the teams. That don't help the kids at all. So they put pictures on there facebook page. The only team color was orange, purple and green. plus 2 random people. I sent them a message about the black team. Funny they put it on there quick.

All this place cares about is the high up class who make sure there family and friends are on a great team and not worry about the others. The purple team had no good spots menship

Desired outcome: I want my money back. Some has to change about 1 team being stacked. It has been going on way to long

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I
9:14 am UTC

YMCA Isaac Ramirez

Isaac Ramirez is never at the ymca when we need him. He treats the guards unfairly and treats them with little respect. One of the lifeguards called out and he had no issue with it, but a different guard called out the same day and he told that guard it was unacceptable and wrote him up. Multiple female guards have come to him and filed sexual harassment claims against one of the male guards and he pulled the male guard aside told him to stop, and did nothing more than that. The male guard did not stop, and he has yet to make any form of action towards it. He's never at the YMCA when we need him. We had a code red and we called him about it he didn’t pick up because he was at home cooking dinner for his girlfriend when he should’ve been at work. He does not do his job and is very unprofessional.

Desired outcome: Either fired and or behavioral corrections

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