Wix review: Wix premium plan/auto renewal

I did not agree to pay twice the amount for services. The reason I stopped payment December 4th which should have been enough time within your 14 day period to say no I don’t want your services nor do I agree with the revised pricing you sent to a different email.

👉 “If you do not meet the requirements for the 14-day refund policy, but you believe you still deserve a refund, contact us and we’ll review your request.”
I am writing to formally request a full refund for the recent charge to my account associated with my Wix Premium plan.

The renewal charge reflected a significant increase from the original agreement price. I did not agree to continue the service at the new rate.

Prior to the renewal, I attempted to cancel the subscription within the appropriate timeframe. However, I was unable to reach customer support despite reasonable efforts. Because I did not consent to the new pricing and could not obtain assistance in time, I stopped the payment in order to prevent an unauthorized charge.

Wix’s Terms of Use state that if a cancellation request is received within the applicable refund period, Wix will refund the charged amount and cancel the services accordingly. Additionally, Wix indicates that even if a request falls outside the automatic refund window, customer support will review cases where a user believes a refund is warranted.

My request is based on the following:
• I did not agree to the materially increased renewal price.
• I made a good faith effort to cancel before the renewal processed.
• I was unable to access support in time to complete the cancellation.
• I do not wish to continue service at the new rate.

Given these circumstances, I respectfully request:

A full refund of the charged amount.
Immediate confirmation that the subscription is canceled and will not auto-renew.