Latest Reviews and Complaints
Thai kitchen peanut satay sauce 8 oz
On Amazon it showed that there were 12 jars for the price I paid.
Amazon order # 5627910
customer ID 3446330
I received only 1 jar.
Desired outcome: Deliver what was advertised. 12 jars not 1!!!
5 VitaminLife Complaints
How do health-conscious consumers rate VitaminLife?
VitaminLife’s earns a 1.8-star rating from 0 reviews and 5 complaints, showing that the majority of health-conscious consumers are dissatisfied with nutritional supplements.
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Essential oils
I purchased essential oils from this company through Walmart.com. The product I received was inferior compared to many other essential oils I have purchased. When I called VitaminLife to resolve I was told I could not return the product because I used it. How would I know it was inferior if I didn't use it. I was told that if I didn't like the product "Just don't buy it again". I was astounded at the lack of respect this company displays. I see other similar reviews - be ware when doing business with this company.
Service
I ordered a $6.00 bottle of vitamins in mid-November 2015. With shipping the total was about $10.00 and I expected to receive the order in about one week. I checked after one week and amazon showed it as being delivered but I never received my vitamins. I contacted vitaminlife.com via email and was asked to fill out an affidavit. For a $6.00 bottle of vitamins, I thought that was excessive, but did it anyway. Just yesterday (1/8/2016) the original order showed up. I emailed vitaminlife.com to inform them that the original order arrived. I told them I would be more than happy to return the item if they would send my a pre-paid lable. They told me they wanted the vitamins back and that I was responsible for shipping. They suggested I refuse the package but I had already opened it (but not the vitamins) and thrown the the package in the trash. So, now I have dug through my garbage, found the packaging materials and have taped it all back up and will drop it in the mail. Not only will I never do business with this company again, I would never use anything they sent me. The return packaging could have been in someone's trash.
Order never received
I live in Belgium, Europe. I placed my first order (#1589715) at VitaminLife on 3/29/2012. We're now 7/16/2012 and I still have not received my order, nor have I been contacted by the Belgian customs. I've been in contact with VitaminLife several times to check whether my order would have been returned to them but they say no. I start to have the feeling that the order was never dispatched... I'd like to have a response from VitaminLife please. Minna Immonen, Ganshoren, Belgium
in september 2015 I've bought some product of this company for more than 500 $ and after a lot of excuses and more lies, in the date of today january of 2016 I've not received neither the products neither the money. My odering number was 2914337. The only thing I want is recover my money or receive the products.
Is VitaminLife Legit?
VitaminLife earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for VitaminLife. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
VitaminLife has claimed the domain name for vitaminlife.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Vitaminlife.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vitaminlife.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for VitaminLife have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up VitaminLife and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Vitaminlife.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- VitaminLife protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- VitaminLife has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
- We conducted a search on social media and found several negative reviews related to VitaminLife. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Bad service
VitaminLife.com - nutiriontal supplements We had placed many orders with no problem. On one occasion the wrong items were shipped, but the company corrected it promptly. However, we recently received an open envelope which was clearly not sealed from the company. A packing list was inside, but no products. We called the customer service department and were treated rudely and inconsiderately. Even after
explaining the situation, the company did not want to take responsibility for what was obviously their
shipping department's fault. They refused to replace the missing products, and insisted we contact UPS to resolve the issue. We place numerous orders online for all manner of products, and have rarely encountered such lack of
customer service. The company is clearly more concerned with its bottom line than with satisfying
its customers. This is our last order with VitaminLife.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a problem with the hairgel I received. I ordered 10 bottles since I live in Europe, and they do not work at all and the gel is discoloured. There seems to be a problem with the shelf-life of the product. Four emails to the customer service in 4 weeks and no answer at all!
The wrong item was shipped, and the name on the shipping/billing address -- Nguyen Chau -- is likely the name of the vendor for VitaminLife. The responses we received were in nearly incomprehensible English. Though we provided photographs and a note, the eBay seller that ships using a VitaminLife.com invoice letterhead and address under the name "Best Deals 4 You Now, " did not simply issue an immediate refund, something the other three sellers who sent incorrect items during our 20+ year eBay history did without a question. Instead, we had to try to decipher and get through a battery of very poorly written emails only to find that there would be no refund until we shipped the item back, or so we were told. At this point, we had not trust or confidence in this company. So we kept the incorrect item, and gave it to someone who could use it. And we put this seller on our blacklist.
One final note, the fine print in the invoice is contradictory and full of contractual loopholes. Caveat emptor and avoid at all costs.
Terrible company to do business with. When I called to get either a refund or replacement I was told that would not happen because I had used the product. I was then told "If you don't like the product, don't buy it". I was insulted and clearly taken aback with the total lack of customer service or just basically any type of manners. Shame on you VitaminLife.
Also ripped off by VitaminLife. Received no product and months later have still not received correct refund to my credit card. AVOID.
This company sucks. The customer service rep & management are very rude.
I ordered Hawthorn Berries, Whole by Frontier Natural Products 1 lbs Bulk, from VitaminLife @ Amazon Marketplace I never received the product, and their service department insisted that they were delivered, E-mails back and forth to no avail.
“Don't use this company “For any of your vitamins. Their bad to the bone. I'm out 17 Bucks
I just placed my order with Starwest Botanicals 13 bucks. So far I never had a problem with them. Deliveries were always speedy.
Sinserly
William C
I ordered from Vitaminlife. They sent me the wrong product. They wouldn't pay for the return shipping even though it was their mistake. Just argument is all I get from them. They don't care about their customers.
We are very sorry to hear about your package not being delivered. Our records indicate that the package was shipped and delivered through our carrier. We will have a manager contact you and follow up with you regarding the package and what steps we can follow to resolve the issue.
I received Glucosamine-chondrotin, which was advertised as free from Shellfish, on the 7/17 . The GC was not shellfish free so I returned them and asked for a credit to my credit card. Today is 9/14, 2010 and I still have not received the credit back to my card. Please respond. Peggy Brewer
VitaminLife responds: We strive to provide excellent customer service to to our tens of thousands of customers. All UPS packages are insured by VitaminLife. When a package arrives damaged, VitaminLife contacts UPS (never the customer as UPS REQUIRES the shipper to contact them) and UPS sends a representative to investigate. UPS has records of how much the package weighed at their facility so they can easily track this and determine if the package had contents. Further, UPS has records of the customer signing for the package. If the envelope were empty and opened, the UPS driver or customer may have noticed this. This customer should recontact VitaminLife so that we can find out what has happened and successfully resolve this.
VitaminLife complaints: history and resolution overview
Out of all reported cases, 1 complaints (20%) have been marked as resolved, while 4 complaints (80%) remain unresolved. The most recent resolved complaint, Bad service, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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