SmallPDF Users Reviews 2026 – ComplaintsBoard

Latest Reviews and Complaints

Midaspr

Mar 24, 2024 9:01 am UTC

Verified customer

SmallPDF Cant edit

Tried to use edit feature, it would not let me edit the text in the pdf
Please enter at least 100 charactersPlease enter at least 100 characters

Please enter at least 100 characters

Read full complaint

Hide full review

How responsive is SmallPDF's customer service?

0 Resolved

5 Unresolved

Total complaints: 5

Resolved complaints: 0 (0%)

Unresolved complaints: 5 (100%)

Absolutely frustrating 🫠
It's quite possible that SmallPDF is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by SmallPDF's silence.

How do users rate SmallPDF?

SmallPDF’s earns a 1.0-star rating from 0 reviews and 5 complaints, showing that the majority of users are dissatisfied with document management tools.

Sort by:

Albert Smith of Columbus, US

Nov 11, 2023 2:05 pm UTC

Verified customer

SmallPDF I was charged 108$

I was charged 108$ today the 11/11/2023, and I DID NOT AUTHORIZE THAT TRANSACTION! I tried the free trial and that was it! I was never given the option to cancel or I would he charged 108$. .. I filed a dispute with cashapp for return of the 108$ to my account, and I would like u to actually close the account that your keep trying to charge me for. SO Please kindly return my money I DO NOT WANT TO CONTINUE ANY RELATION TO YOUR SERVICES. IM POOR AND U TOOK ALL THE MONEY I HAVE TO MY NAME. THANK YOU

Claimed loss: 108$

Desired outcome: The return of my money the amount of 108$!

Read full complaint

Hide full review

Edward Wong of MY

Sep 16, 2023 12:05 am UTC

Verified customer

SmallPDF Unauthorized Payment

Today, I have recived a sms message as 16-09-2023 RM60.25 was charged to my (CIMB Bank) Debit Card at Smallpdf. As I recalled clearly there were no approval from my part for this. Therefore I have inform CIMB bank regarding this matter and I was being told by CIMB bank to contact Smallpdf.

I hope Smallpdf would refund RM60.25 to me.

Thank you.

Regards,

Edward Wong

Read full complaint

SmallPDF - Unauthorized Payment - Photo 1

View 0 more photos

Hide full review

Ranu Rawat of GB

Sep 14, 2023 3:23 pm UTC

Verified customer

SmallPDF My transaction

I registered my email everywhere but signed out everywhere. At my workplace, they have my gmail account but not my password. They have my card details as we use to save the card details. But without any authentication how can you deduct money from my account? Please i want my refund. Its 81 pounds. Email ranurawat004 please check and hoping for a refund please

Read full complaint

Hide full review

SmallPDF earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds SmallPDF to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, SmallPDF is known for their high standards and safety. If you're thinking about dealing with SmallPDF, it's wise to check how they handle complaints.

A long registered date for smallpdf.com can be seen as a positive aspect for SmallPDF as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of SmallPDF's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Smallpdf.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Smallpdf.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for SmallPDF have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up SmallPDF and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Kosisochukwu of Kanata, CA

Aug 29, 2023 10:03 am UTC

SmallPDF Subscription

Hi there, on August 1st, my sister subscribed to your site under my name to compress some files and I think she only intended to use it for the free trial and not as a continuous thing and now you guys small pdf have gone to my account and collected $144 from my account as a yearly charge which I had no inclination about. I would like a refund of this money asa soon as possible please as I am not using your services and haven't been doing so.

Regards,

Chinenye

Read full complaint

Hide full review

SmallPDF has received 5 complaints on ComplaintsBoard. The first reported case, Subscription, was published on Aug 29, 2023, and the most recent complaint, Cant edit, was posted on Mar 24, 2024.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 5 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

👉 Submit a complaint about SmallPDF