Sanrio

In response to this complaint, it is the responsibility of the buyer to read what the terms & conditions are when they make a purchase. For example, when we need to agree on terms every time we need to update our phones, there is a very long list of things we need to read to see any changes etc. Honestly, most people just click "I Agree" and never read the print. It is the responsibility of the buyer to read the details and/or terms of anything they purchase and must understand them fully OR choose not to purchase until they are 100% sure of what they're getting into.

Our "DETAILS" section that is very short and directly located at the bottom of all promo items would read something like this:

*Offer Details: Get a free Hello Kitty Unicorn Plush with $50 purchase. While supplies last. Only merchandise will be applied towards purchase value. Gift card purchases do not apply. Cannot be combined with any other promotional code offer. To receive the free gift, you must enter “HKUNICORN” on the shopping bag page and click “Apply” next to the promotion code box. Free Hello Kitty Towel and Case set will show up in your shopping bag within the Sanrio Online Store at Sanrio.com. One per order. If the Hello Kitty gift does not show up in the shopping bag, the promotion code was entered incorrectly or your order does not meet the offer requirements. Sanrio reserves the right to discontinue promotions at Sanrio.com at any time. All offers are not retroactive. Due to system limitations, changes to your order regarding promotions cannot be applied if proper procedures on this page are not followed. Thank you in advance for your understanding.

Sanrio.com's stands on its decision for this customer and all who complain about the details of the promotions.