Menu
Write a review
File a complaint
Runyon Appliance Profile

Runyon Appliance

www.runyonappliance.com

Learn how the rating is calculated

4.3

Overall customer rating from reviews and complaints

Runyon Appliance earns a 4.3-star rating from 12 reviews and 1 complaints, showing that the majority of customers are very satisfied with purchases.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Latest Reviews and Complaints

ComplaintsBoard
C
11:34 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
New complaint
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Runyon Appliance Washing machine

I called monday 04/13/26. Runyon responded that they would send out a representitive on 04/14/26 between the hours of 11to 3 pm. We have still not any service nor did they call back to say why we haven't heard from them as of 5 pm on friday 04/17/26. I found out that they closed at 4 pm which means no service until the beginning of next week. Colonel (r) commodore mann.

Read full complaint
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more
New review

Runyon Appliance Excellent customer service by tech Abijah

Excellent customer service by tech Abijah. He explained what he was doing, and also what happened to our dishwasher. He was very efficient and professional, and we are very happy with the result.

Read full review and 3 comments
Hide full review
3 comments
Add a comment
S
S
S. Ratke
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

They are very professional and courteous. Always take the time to explain any repairs.

A
A
A. Schroeder
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Poor customer service. Waiting over 3 months on a repair with no communication. When I call they are unhelpful providing no options.

V
V
V. Senger
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Very knowledgeable. Fixed both my washer and dryer. Great service and customer service.

12 Runyon Appliance Reviews

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance Friendly, professional, courteous, and quick service!

Friendly, professional, courteous, and quick service! Our technician was able to get our microwave working, even though we needed a new part. Once the part was in, they were out the next day and installed it.

Read full review and 4 comments
Hide full review
4 comments
Add a comment
K
K
K. Wisoky
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Good communication, efficient and friendly. They were also clean and answered my questions.

G
G
G. Simonis
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Their customer service is wonderful. John the serviceman from Runyon was wonderful,polite and knew his stuff. I give him a +5 stars.

E
E
E. Yundt
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Great experience, I had a two visit need for my dryer and had the same tech and he was super. Knew his craft, was early each visit and took care of my problems timely and completely. They have a asset in the gentleman who was here and I recommend this company at the highest level.

J
J
J. O'Kon
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Excellent customer service by tech Abijah. He explained what he was doing, and also what happened to our dishwasher. He was very efficient and professional, and we are very happy with the result.

ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance Runyon diagnosed and fixed microwave oven effectively

Runyon diagnosed and fixed microwave oven effectively. When solution to fix microwave could not be accomplished at location after two visits, it was taken to Runyon to perform further testing for final solution.

Read full review and 4 comments
Hide full review
4 comments
Add a comment
L
L
L. Keeling
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Needs five Weeks to fix my Ice-Maker (order the Parts)

C
C
C. Smith
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

They have fixed multiple appliances for me over the years. It has always been the same technician and he is courteous, prompt and gets the job done.

T
T
T. Kuhic
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Very pleased with the repair of our washer. Tony was on time, very professional and courteous.

R
R
R. Kunze
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

John actually came by a few times, first for the combo microwave/oven, ( we now have a new microwave/oven, as it couldn't be repaired ), then for the clothes dryer, and a week later, for the washing machine. The washer & dryer are working perfectly. Good guy, who knew what he had to do.

ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance This store was the perfect place to find a appliance

This store was the perfect place to find a appliance. From the time we walked in the door Jason was so very helpful and informative and we were able to purchase the refrigerator the same day! Thank you so very much for all your help.

Read full review and 4 comments
Hide full review
4 comments
Add a comment
J
J
J. Pfannerstill
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Great job & very professional, knowledgable technician, Tony. They did a great job repairing my Frigidaire dishwasher & returned to complete the repair , when they had been shipped a defective part. Will definitely call them again, when needed!

S
S
S. Crooks
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Professional and efficient. Great service and on time and courteous.

C
C
C. O'Reilly
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Good service. Knowledgeable & courteous repairman. Arrived within the scheduled time and worked expeditiously.

M
M
M. Hoppe
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Arrived on time. Fixed the problem with my dryer in one visit. Tech was very polite. Can't ask for more than that.

ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance Great job & very professional, knowledgable technician, Tony

Great job & very professional, knowledgable technician, Tony. They did a great job repairing my Frigidaire dishwasher & returned to complete the repair , when they had been shipped a defective part. Will definitely call them again, when needed!

Read full review
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance We had a great experience with Runyon

We had a great experience with Runyon. A tech came out quickly and let us know what was wrong with our washer. He ordered the parts and replaced them just a few short days later. Now our washer is going strong; I feel like we have several more good years in it due to the repairs.

Read full review
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance Great experience, I had a two visit need for my dryer and had the same tech and he was super

Great experience, I had a two visit need for my dryer and had the same tech and he was super. Knew his craft, was early each visit and took care of my problems timely and completely. They have a asset in the gentleman who was here and I recommend this company at the highest level.

Read full review
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance John actually came by a few times, first for the combo microwave/oven, ( we now have a new microwave/oven, as it couldn't be repaired ), then

John actually came by a few times, first for the combo microwave/oven, ( we now have a new microwave/oven, as it couldn't be repaired ), then for the clothes dryer, and a week later, for the washing machine. The washer & dryer are working perfectly. Good guy, who knew what he had to do.

Read full review
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance Runyon diagnosed my ice maker water line and showed me how to fix it myself (not covered under home warranty)

Runyon diagnosed my ice maker water line and showed me how to fix it myself (not covered under home warranty). Second time was for the motor. Knowledgeable tech. Arrived as scheduled and worked quickly. Needed a part but did a temp fix that probably saved our refrigerator and a ton of money. Repair cost was reasonable. Trustworthy. I'd go to them again if needed.

Read full review
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance My repair was done through *** and the contract hooked me up with this company and they were great

My repair was done through *** and the contract hooked me up with this company and they were great. My refrigerator needed parts they ordered them and it did take a couple of days but they were very prompt and sped it up as fast as they could And the technician was very friendly and professional and my refrigerator is running fantastic great job I would recommend them to anyone

Read full review
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance The man who came out to service the dryer was friendly, very thorough, and very professional

The man who came out to service the dryer was friendly, very thorough, and very professional. It was refreshing, considering that most of the service people who are sent when appliances are under warranty don't necessarily reflect the best service people in the business -- but I will highly recommend Runyon and hope that they will continue to service my warranted appliances.

Read full review
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Runyon Appliance Runyon's Appliance works as a contractor for American Home Shield Insurance

Runyon's Appliance works as a contractor for American Home Shield Insurance. My refrigerator dispenses ice through the door but it started 6 months ago to dispense too much ice and it either fell onto the floor or stayed in the chute. When that happens it usually holds the flapper open letting hot air into the freezer sometimes melting the ice cream. Runyon Appliance had three house calls to fix the problem. They indicated the ice machine wasn't shutting off soon enough. So they replaced a motor stating that would fix the problem. Then when the ice tray had ice, I tried to get ice and found the problem wasn't fixed. They then sent out their top technician but he couldn't determine what was wrong and his manager couldn't either. But, when the top technician left my home, he said he would ask AHS approval to replace something else which "should help". So, they contacted AHS and between them they determined the mechanical part of the ice maker worked fine so AHS didn't give approval for Runyon Appliance to continue work on my unit. Runyon Appliance didn't get approval and the ice continues to rush out, some on the floor and some in the chute. My problem is NOT fixed.

Read full review
Hide full review

Runyon Appliance complaints: history and resolution overview

Runyon Appliance has received 1 complaints on ComplaintsBoard. The first reported case, Runyon's Appliance works as a contractor for American Home Shield Insurance, was published on Apr 19, 2023, and the most recent complaint, Washing machine, was posted on Apr 17, 2026.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

👉  Submit a complaint about Runyon Appliance
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Runyon Appliance Contacts

  2. Runyon Appliance phone numbers
    Click up if you have successfully reached Runyon Appliance by calling +1 (602) 258-1520 phone number 0 0 users reported that they have successfully reached Runyon Appliance by calling +1 (602) 258-1520 phone number Click down if you have unsuccessfully reached Runyon Appliance by calling +1 (602) 258-1520 phone number 0 0 users reported that they have UNsuccessfully reached Runyon Appliance by calling +1 (602) 258-1520 phone number
  3. Runyon Appliance address
    2955 W Osborn Rd, Phoenix, Arizona, 85017-4927, United States
  4. Runyon Appliance social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 21, 2026