Rocket Mortgage

This app was already annoying because half the times i’d log in with face id, it would then request the last four of my social for “security purposes.” What’s the point of logging in with face id if i have to type in a “password” anyway? But now, they’re forcing you to use 2-factor authentication on top of that. Why is access to this app more secure than my bank accounts when the only thing i’m able to do on the app is pay my mortgage? PLEASE someone else access my account and pay my mortgage for me. It’s so stupid to have the app locked down that hard for the minimal access a breach would give anyone.

Well, QL took a great app that worked fine, changed their name, and released a semi-functional release.
- menu drop down in upper left only gives a blank screen and an “x” , no way to log out other than just stopping the app.
- drops you directly into the payment screen
- wants an email address but will take user name
I am using an iPad Air 2 at the latest ios release.

I’m going back to using billpay from my bank. A shame, as I’ve been using the QL app for a year and was pleased. Now, I just don’t trust it.

Just as an aside, Couldn’t you have come up with something better than “Rocket Mortgage”? Sounds like an Asian marketing firm or a third grader is in charge of marketing and branding.

I like the fact that I don’t have to shop around because their rates are hard to beat, but the customer service is less than desirable. Just straight up lack of communication. Having to explain myself to every person I talk to is exhausting. I have a VA loan. It was one of the worst experiences I’ve endured. The so called VA expert sent me to the VA hospital in Detroit to obtain information. They all asked me why I was there. I did most of the leg work myself. Figured it out as I went along. Didn’t hear from the expert the last two weeks leading up to the close. He sent me a text saying congratulations, the day of. Was Looking to refinance, but I think I’ll be taking my business else where.

The representative Robert Dwight provided with great customer service. He seemed helpful and energetic over the phone. However, he misleaded me and Used wrong information . For instance, made approximation base on a zip code which I never mentioned, he could not be clear on how the debt to income and credit was an outstanding issue with my application. I even shared with him I was approved for a higher amount with another lender. Robbie And August (improve credit) encouraged me to pay on debts irrelevant to being approved. Overall, both gentlemen were misleading and might just cause the same scenario to other clients. By the way, presenting to client an application is fully gone underwriting process is sooo misleading as well. These practices will ruine you guys and or keep costly the organization bad review just like this one!

I applied for a refinance from "Rocket Mortgage (Quicken Loans). I was almost done with the loan when a person from"Rocket Mortgage"(Marilyn Lane) contacted me to tell me that"Rocket Mortgage can no longer complete my refinance due to I needed a higher Credit Score, This was after everything, and I mean everything was completed on my loan. Why she didn't find my Credit Score was high enough DURING the refinance process is anyone's guess. I believe 100% that she has truly no idea what she is doing? Will "Rocket Mortgage get rid of her, I HIGHLY doubt it.

Because of what Marilyn Lane did to me, my personal loan officer from"Rocket Mortgage"quit his job with"Rocket Mortgage."