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Reservation Services International Profile

Reservation Services International

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2.3

Overall customer rating from reviews and complaints

Reservation Services International earns a 2.3-star rating from 0 reviews and 6 complaints, showing that the majority of travelers are somewhat dissatisfied with booking experiences.

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Latest Reviews and Complaints

ComplaintsBoard
A
4:04 pm UTC

Reservation Services International Airarabia reservations manager

Sent from Email app for Hotmail

Tuesday, March 26, 2019, 11:15 PM +0200 from Dr-Adnan Khantomani :

From: Dr-Adnan Khantomani

Sent: Tuesday, March 26, 22:37

Subject: BOOKING CHANGE NOTIFICATION FOR PNR [protected]

To: Air Arabia

Cc: Air Arabia, Dr-Adnan Khantomani

Dear Airarabia reservation manager

Due to your modification of the above flight caused me to book at the hotel in Beirut one night before the flight since my travel from Aleppo to Beirut will let me arrive late at the flight time.

There for I ask you to consider this situation and make the compesation for this case.

Best regards

Adnan Khantomani

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6 Reservation Services International Complaints

ComplaintsBoard
S
6:08 am UTC

Reservation Services International You're treated like you're someone off the street and they don't owe you anything

I bought a vacation package with Reservation Services International and when I call to change the date that take out my payment to make it easier for me take refuse. I even called them earlier enough thinking they could arrange this, they refuse and were very nasty to me and wanted to charge me a late fee also tried to intimidate me regard this matter which I felt was not good customer service. I could see if I want to cancel, all I wanted to do was just change the payment date and nothing else.

RSI does not treat their clients with dignity, you’re treated like you’re someone off the street and they don’t owe you anything, even though you’re working hard to pay for a package you have bought that helps keep the employees employed.. Stay away from RSI

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ComplaintsBoard
L
7:19 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a vacation package with Reservation Services International and when I call to change the date that take out my payment to make it easier for me take refuse. I even called them earlier enough thinking they could arrange this, they refuse and were very nasty to me and wanted to charge me a late fee also tried to intimidate me regard this matter which...

Read full complaint and 1 comment
ComplaintsBoard
S
10:56 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reservation Services International ACCESSRSI.COM SCAMMERS

I bought a vacation package with Reservation Services International and when I call to change the date that take out my payment to make it easier for me take refuse. I even called them earlier enough thinking they could arrange this, they refuse and were very nasty to me and wanted to charge me a late fee also tried to intimidate me regard this matter which I felt was not good customer service. I could see if I want to cancel, all I wanted to do was just change the payment date and nothing else. RSI do not treat their clients dignity, you're treated like you're someone off the street and they don't owe you nothing, even though you're working hard to pay for package you have bought that helps keep the employees employed.. Stay away from RSI

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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ComplaintsBoard
L
12:09 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called RSI in regards to tickets that I had recently purchased. I wanted to speak to the sales associate that had helped me previously, but I was told that she was not in the office that day. The man that I was speaking with asked if he could help me with something. I did not want to go into the details of my trip with him and when I told him this, he...

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1:27 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife and I received an e-mail offering an incentive (free trip / discount on a trip) if we attended a sales presentation by Reservation Services International (accessrsi.com). As we were in the market for a new travel agency, we decided to attend. The staff worked the crowd (perhaps 8 couples), which included a PowerPoint presentation offering...

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Reservation Services International complaints: history and resolution overview

Reservation Services International has received 6 complaints on ComplaintsBoard. The first reported case, Fraud, was published on Sep 24, 2011, and the most recent complaint, Airarabia reservations manager, was posted on Mar 30, 2019.

Out of all reported cases, 2 complaints (33%) have been marked as resolved, while 4 complaints (67%) remain unresolved. The most recent resolved complaint, ACCESSRSI.COM SCAMMERS, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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  1. Reservation Services International Contacts

  2. Reservation Services International phone numbers
    Click up if you have successfully reached Reservation Services International by calling (770) 486-1181 phone number 0 0 users reported that they have successfully reached Reservation Services International by calling (770) 486-1181 phone number Click down if you have unsuccessfully reached Reservation Services International by calling (770) 486-1181 phone number 0 0 users reported that they have UNsuccessfully reached Reservation Services International by calling (770) 486-1181 phone number
  3. Reservation Services International address
    501 North Wymore Road, Winter Park, Florida, 32789, United States
  4. Reservation Services International social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 14, 2026
Reservation Services International Category
Reservation Services International is ranked 258 among 412 companies in the Travel and Vacations category