I will never ever use or recommend this hotel again
Protea hotel wanderers was chosen to host a client, proof of payment was fprwarded, the client wished to pay but the receptionsit insisted it was paid for, a month later I'm contacted with the hassle of sending proof and the humiliation of asking they payer a month later and the humiliation of the hotel pestering the client. now it was the hotels job to tell him on checking out where they insisted that no further payment must be made. Not to mention that a hair was found in his and his partners food, ASK your manager he wil verify this. I will never ever use or recommend this hotel again. kindly forward whatever amount it is you say is owing to you as i've said in the email and NEVER EVER CONTACT again.
We left one day earlier due to noise and sewage smell on 22 Feb 2020. I have sent several emails, tried to call but no answer at the accounts departments. Waiting for refund of R2265. I have the refund slip.
I couldn't wash when I woke up because there are no washing towels available.Ive never heard of this.Was in Marriot hotel Cape Town last week, there were face cloths.Ive never travelled with a face cloth before, at least this should be on your website or client be informed at time of booking.