Latest Reviews and Complaints
Horrible
I've been paying 2gb for a year with many restarts and numerous calls to optimum due to lack of connection. I then had a technician come to my home to then tell me that the problem is that Optimum installed the wrong modem/router which is the root of my issue. Now 4 days later I have NO INTERNET. My kids are freaking out. No way to do Homework, School Work...
Mobile service
I ordered a trade in for my wife's iPhone 11 to an iPhone 17. I did that on December 12th of 2025. Nobody had reached out to me. Nobody had forewarned me. I have mobile and Wi-Fi through you and I'm rethinking my choice entirely. I need someone from upper management to get back with me on this. I will not keep getting the run around each time I call you...
Read full complaint18 Optimum Reviews
How do subscribers rate Optimum?
Optimum has a 1.1-star rating based on 18 customer reviews, with most subscribers reporting very poor experiences and extremely low satisfaction with the service.
*This score reflects customer reviews only. Complaints are shown separately.
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Good luck trying to close the account
It took me over 2 hours to close the account and was only finally successful after calling back 4 times, lying and saying I was moving. EVEN THEN they wanted to know where, if someone would be living in my home, what my address was going to be in a location far, far away. I became a ranting lunatic during the first 3 calls because they would NOT close the...
Read full reviewOverpriced and does not care about long time customers
I have been a cable customer since 1979. Optimum raises my bill very often. In my opinion cable boxes they provide are a rip off. All modern TVs handle High Definition TV without a box. I will never use pay per view so why do they require me to have a cable box to watch the channels I pay for? There alone is around $30 they could knock off my bill. I wa...
Read full reviewGreedy greedy greedy
They charge for just about anything that comes across their imagination. Changing your phone plan? Bam! $30 "service fee" for making the change. Have that mobile plan set up to receive a promo? Call as far in advance as you want of your phone bill's due date, and they'll slam you with "may take 1-2 billing cycles to be applied" and charge FULL PRICE the first couple months before that promotional is applied. This is complete BULL and an obvious scam to get you to unload your wallet for them. Avoid this trash company like the bubonic plauge.
Recommendation: Stay away from this awful, greedy company
Pathetic billing and disconnect practices
over my 7-year service experience for Internet only service, Optimum has raised my rate countless times from $64/mo to $111/mo. I got service from another provider, fantastic service and 5-year guarantee rate, much less than Optimum.
Disconnecting service with Optimum is a nightmare. Yes it really consisted of 7 phone calls totaling 12+ hours of my time, mainly due to the rep arguing with me that they want to retain my service. Evidently 32 times of saying no thanks is not enough. I will further be filing a complaint with the FCC as Optimum is trying to bill me 3 weeks beyond my disconnect date. Yeah, I know that your policy to bill to the next period, but it's an unfair and pathetic policy.
Recommendation: Stay away from Optimum
Should be less than zero rating - horrible
Was on the phone 2 days ago for a better deal. Been with them forever. Bill went up again and Pat in some other country promised me $20 for 12 months with no changes to Cable, DVR and INTERNET plan. 1 day ago Showtime and 3 DVRs shut off. Called today and they said Pat lied to me and they were in retention out of country and could not do anything but give...
Read full reviewThe very worst company in America... Not even close... Do not use!
This company is a complete scam. After 7 years of complete torture I am leaving. They take away services & raise your rates. It is nothing more than a marketing scheme. They abuse their clients & do not care. Their customer service is farmed out all over the world to 3rd world countries. I spent 2 hrs being passed around to 6 different people today having to re tell my story each time. Bottom line is I was trying to get services back that were cut & my bill went up. To reinstall what I have had for years... My bill was going up $70 a month. So I am saying f u to optimum. I will find anyone else. Optimum will not be in business in 5-10 yrs. I am cutting the chord to these incompetent thieves & crooks! Please save yourself the grief & do not use them. I can only imagine what their phone service is like! Adios!
Recommendation: FIND ANYONE ELSE BUT OPTIMUM. YOU WILL THANK ME!
Techs not able to perform service.
I was on hold or talking to agents for almost 3 HOURS this morning and they still have not been able to put my account on seasonal hold. I’m supposed to be getting a call back now to accomplish it but this is ridiculous. It should be a straightforward process and every tech should be able to do it! It takes a long time every year, but this has been the longest. If I had an option for another company, I certainly would take it.
Read full reviewOptimum has turned into an overpriced joke
The most absurd situation — after waiting for over 3 hours this morning (and cancelling plans) for an 8-11 am technician to service my cable box and router (and several other issues that I wanted to discuss with them), Optimum customer service sends someone who could not speak any English. Just Spanish. Only Spanish. This is a business, where even when...
Read full reviewPoor service
Had two mobile lines for three years with nothing but problems, dropped calls, missed text messages, poor internet connection even when connected to home Wi-Fi and no solutions from customer service wish we could have cancelled sooner but we got a supposed bundle deal. Switched back to consumer cellular but to pour salt in the wound it took almost three...
Read full reviewThe worst internet/cable company
I have been a customer of Optimum since they were Cablevision! I wish I could say they’ve improved. They have NOT! I’m paying $270 a month for a basic Cable package plus basic Internet service. It’s freaking RIDICULOUS. I hardly get any channels. Then when I have a problem and try to reach a human I’m on hold for an hour. Getting in touch with an actual person is nearly impossible!
If you can AVOID OPTIMUM like the PLAGUE.
Recommendation: Avoid OPTIMUM no matter how many iPhones they offer .
Worst internet provider
I have been with Optimum for a year and half and not by choice but because it is the only provider in my area. It is costly and not worth the money with the service they provide. I work from home and internet has been getting worse each time. Kids play games and do streaming and that doesn't even work. When watching TV, it constantly lags. I have had enough...
Read full review21 years a customer...don't expect a "thank you"
We turned in our cable box years ago and cancelled Cable TV, only using Internet. Tech site visit stated we still showed a box on the account. I called, was issued control number, they would get back to me and discuss some reasonable credit to us. Still chasing, and todays call said 'Company Policy' no credit.
Looking for new service now.
billed $367 for services already canceled
My bill has risen to $367.33. On January 10, I canceled Optimum TV and Landline phone service so I thought after 4 phone calls. Two boxes and remotes were returned on January 13 being it took so long on the phone and by the time we would go the optimum store closed on January 10. After canceling the TV and Phone, I learned I was paying $109 for internet...
Read full reviewDon't buy a samsung android phone
Year and a half old and have had issues from day one. Lost color! Then it was giving me negatives! Called Samsung and was told I would have to send them my phone and wait for it to be returned. Who can be without their phone for 2 or more weeks? Now out of warranty and volume turns off by itself! Spent 30 minutes on the phone today with Samsung support and...
Read full reviewUpset customer
I cancelled my phone service about 5 years ago and yet all these years I have been charged 15.00 a month for this service. I was told my internet would be79.00 a month for internet only and never had a reason to check my bill as I trusted what the service provider told me. I want a refund for all those payments for the phone i cancelled YEARS ago.. I was told by a supervisor it is my fault. This is unacceptable as it is the company's fault and not the customer to be blamed. Please help me.
Recommendation: Do not use
same problem here. finally got them to cancel the non existant phone i havent had for years, they did give credit for some of it. yikes
horrible support
i have had trouble with my internet in Midland since i got here. 3 times in 1 months period! this 3rd time, i have been without internet for a week and 2 days as im typing this. they told me on Saturday, as a technician came out to trouble shoot it, that they will have to send someone else out here to fix it. and since they are coming from out of town, they wont get there until Friday, which is today. i called them yesterday, actually they called me. To verify if I was still without service. and i told them of course. you guys have some workers coming tomorrow to fix it. the guy told me there was nothing in the schedule or notes of that. so now thery are sending another technician tomorrow to check the problem...100/10 would not recommend!
Recommendation: dont. never.
totally get it. watch out they will charge u if they find a reason.
Screwed by Optimum
I was paying for 1gig until today July 17, 2023 from the beginning of the year. After complains about freezing or not connectivity, I found out I was receiving only 100mbps from this company. It is a shame that we have a cheating company when we really needed internet so much. Now I am looking for a better service and an honest company. Or maybe I have to stick with the cheating company? Miro (07940)
Recommendation: Keep checking your speed and make sure they do not screw you around.
They said my promotions would last thru August 2026 but they took two promtions away this month causing my Bill to increase $32. Called but got nowhere of course. They are the pits when it comes to customer service. Their agent LIE!
I tried to cancel my service and after a 40 minute call, I was told that my service was cancelled. I just received an email notifying me that I was charged a second time for the month I already paid for. I tried to call 3 times to dispute the charge and every time I thought I was being transferred, an automated message said "thanks for calling"
Last week I filed a complaint against Optimum. After a technician came out to my home I was told I would be credited for loss channels.
Today I called and they refused and when I told them I would be filing a new complaint they disconnected both my tv and internet services.
This is intentionally harassment and retaliation
Account Elva Aguilar
Began April 10th to current date
[protected] - Elva Aguilar - Samsung Galaxy Note 10
[protected] - Joe Aguilar - Samsung Galaxy Note 10
Both Phones have no DATA caused by an outage which affected 4G/LTE phones for the last 5 days.
Why are you blocking my emails with the following message? 12/07/2024
email address= rlally@optonline.net
Spam detected by content scanner. Message rejected (ID 67530677002C967F)
If I could give 1/4 of a star I would , your service sucks. The boxes shut off by themselves,, the controllers are garbage and rarely function correctly, intermittently the channels change, shut down with the 3 blinking dots,
call the FCC or your senator
bait and switch method of marketing using $15 cell phone add on to your internet services ,that is useless ( 1 GB data and intermittant service, dropped critical calls, and NO customer service available unless you sit on the line for long periods of time.
If you want a phone and service that works you must pay more. FCC notified.
roger that
tech comes to my house to switch out old equiptment.ywo weeks later they shut my service without notification.when i call they tell me i didnt return there modem.now they want 500 $ they cant restore service for ten days.they are beyond terrible also tech left my gate open and my dog got out
everyone at optimum is very polite and very incompetent took two days to figure out why i was shut off.cant imagine how long it will take to get service back if im stupid enough to stay with them but this is a duopoly
totally agree
1039 Optimum Complaints
Billing
On Dec. 21st someone at Optimum entered 2 charges on my account. I did not authorize this charge at all. I have chatted with 2 optimum people and they could not remedy the situation, then referred me to another department, which was closed. This charge: -$213.42 Transaction date Dec 21, 2025 Posted date Dec 22, 2025 Optimum [protected], not only has caused my healthcare premium check to bounce, but possible others.
Read full complaintInternet
Almost impossible to cancel this worthless service. Multiple outages daily for months, can't get a cable replaced behind my house that is temporary. Employees taught to try to retain customers with super low offers. Told them I wouldn't stay with them if they paid me multiple times and just got the same bilge to try to retain me. In addition service should...
Read full complaintCell phone service
I have been a customer with optimum for two years now and before that six years, I just started cell phone Service six months ago and a week ago I ordered a phone. I recorded the conversation with the customer service representative. As far as adding a new line to my service. I called back to find out what was going on with the phone and they told me that...
Read full complaintIs Optimum Legit?
Optimum earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Optimum. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Optimum.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Optimum.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Optimum and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Optimum has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 1039 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Optimum. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
My internet and TV service
A few months ago, My bill was raised to over $130. I called Optimum customer service and they said the discount package I had expired. They said to wait a few weeks and call back in and it could be adjusted because they were coming out with new discount packages, I got this month's bill and they had raised it again to over $160! I am an 83 year old veteran...
Read full complaintDisconnecting service
I was on the phone on 10/22/25 for 40 minutes and 29 seconds trying to disconnect my service. I called about 4 times to have my connection fixed but was finally told that my service wasn't large enough and there was no upgrade for me. This info prompted me to go elsewhere. I was emotionally drained after this as I am usually a nice and patient person but...
Read full complaintDisconnection process
I am filing this complaint due to a distressing disconnection experience with Optimum that occurred on 10.18.2025. What should have been a simple cancellation became emotionally exhausting. The initial representative placed me on hold excessively but ultimately respected my decision. However, the supervisor, Caroline, repeatedly ignored my clear request to...
Read full complaintInternet
I called about a year ago because my internet was way too high. They said they could lower it, but I would have to switch over to their equipment. I said "NO" because I like my own equipment. Today, I call to cancel my service. I called at 2:28PM and was on the phone for over 47 minutes just to cancel. Then they end with "You will have 7 days to return our...
Read full complaintMobile phone fiasco
Optimum Mobile has caused such stress for me from day one when I was persuaded to change over from my trusted Consumer Cellular. While one of your reps was on the phone with me. That is when the nightmare started with endless calls asking whether I had received the pin. I finally gave up and asked to cancel the whole process. No matter what I tried I could...
Read full complaintInternet ans TV
Constantly have issues with the service, where channels freeze, then at times I get messages that this channel is not available to reboot my TV. My internet slows down. The customer service is horrible. When you call, attempting to speak with someone, you have to jump through hoops with the automated system that only understands making a payment. When you...
Read full complaintDriver technician in the permian basin
while driving through the midland Odessa area a driver driving truck #24190 was making dangerous and erratic lane changes tail gating and basically breaking many other driving rules unconcerned about the general public, as optimum has no direct line to voice my concern and yes I sat online on the phone with their "10 minute wait time" for an hour while never speaking to anyone, this is apparently of no concern to them
Read full complaintHelp line lied about problems and refused servey
Jump to Chat NavigationJump to Chat LogJump to Chat Input
Now we will proceed with some troubleshooting steps. If that doesn't work I will go ahead and look for the available option. Are you comfortable troubleshooting?
y
First lets check the wires on your Gateway/Modem. Can you make sure the wires are in good condition and that they are securely connected to the device? I' wait while you check.
Hi confirming we are still connected, do you need more time?
y
Please unplug the power cord from the wall outlet OR remove the cord from the back of the device. Count 10 seconds, then plug the device back in. It will take 3 to 4 minutes to restart and we can check to see if we have resolve your issue.
wires? its a you problem my end is always ****.
I can totally understand your situation.
its been restarted. check you end and report back the numbers you get. latenscy is crap
Whether the router is optimum issued or its your own router?
opt
Thank you for confirming. I am working on it.
It takes up to 4 minutes for the reboot to complete. Please bare with me.
k
Meanwhile, I would like to thank you for your loyalty been with us! And also, I would like to remind you that you can visit us at optimum.net and log in with your Optimum ID and password to view your bill, change/reset passwords, make payments, schedule payments, manage appointments, and much, much more.
after its complete
I am making some changes from my end.
Could you please check if its working fine now?
k
Thank you. Please take your time and let me know.
Hi confirming we are still connected, do you need more time?
still working on tests here
Now, let's reboot the router. Please unplug the router from the wall electrical outlet, wait 5 seconds, and plug it back in.
Let me know when you see the lights on the router, please.
just wait till im done here
No problem. Please take your time. I will be waiting for you.
what is the upload speed i have
Let me check.
20Mb.
is there any upgrades withOUT price changes
Let me check further.
I wish I could do the same for you.
If you want to change the plan the price will change.
no ty, I believe the mbs is working better. There were serval latency issues and droppen packets over the last 24 hours or so. I suppose Ill keep monitoring it through the week.
Thank you for your help.
I can totally understand your situation, how you must be feeling at the moment as I'm also a customer and I know how it.
Your understanding means a lot.
Have a Merry christmas and Happy new year.
Same to you.
If you still face this issue you can visit the nearest optimum store and swap your modem for free in a same day.
Once you got the new modem please contact us back so that we can activate the same for you.
We are available 24/7 to assist you.
Thank you for contacting Optimum. Take care.
Welcome to Optimum Chat, Rick! I'm Allie, your virtual assistant.
In a few words, describe how I can help, or choose from the list of topics below
Troubleshoot internet
Checking if there is a service outage in your area.
One moment please...
There are no outages in your area at the moment.
I'm currently checking your equipment, one moment...
I can see your equipment is online. What issue are you experiencing?
Slow speeds
I would like to try resetting your equipment from my end.
This may disconnect your devices and interrupt our chat for just a few moments, but we'll automatically reconnect once everything is back online.
The reboot should take 3 to 5 minutes to complete. Are you ready for me to start now?
Let's Start
Great! I'll start the reboot process.
I'm having trouble with your equipment. Let's get someone to help you.
While I connect you with an agent, here is the information I have about your account.
[protected]
Rick Murek
[protected]
9 ARNOLD CT
POMPTON PLAINS NJ 07444
You may receive a customer satisfaction survey via email after this conversation. Your honest feedback will help us to continually improve.
You're connected with Amelia
Hello Rick, thank you so much for contacting Optimum customer support. I would be more than happy to assist you today with your internet issue.
Could you please brief me more about your issue so that I can assist you better?
Hi confirming we are still connected, do you need more time?
Latency issies on your end. My side is 100% moden back is killing the service. Please do the leg work on your side and reset, regen or whatever you need to do. Tell me after your finish and ill run my system check on my side. High latency the last week or more.
Just to be on the same page you are facing no internet issue in all your devices?
Ready my message again.
I'm sorry you've had to deal with this. I know this has been a challenging experience for you Rick. Be assured I will resolve you issue at the end of this conversation. We'll figure this out together.
Just to be on the same page you are facing slow speed internet issue in all your devices?
Stop messaging me until after YOU DO MORE DILIGENCE ON YOUR SIDE, NO GO, FIX THE ISSUE
Rick, I can totally understand your point. But I am just assured the issue from my end.
Are you getting this issuein your whole home or some particular area?
Get a smarter supervisor please, your not learning
Be sure to send me the survey for your work
We definitely do not want our customers to have that experience. Being a customer myself I can imagine how difficult it must be for you
Please rest assured I'm here to support you, and together, we'll work through this issue.
Before moving further shall we quickly check if your email address and contact information is updated or not? Could you please help me with your preferred contact number and email address and if it's not updated then we can quickly update them after completing the verification process.
The email is the same as the information you'll find. In my login profile, get me a supervisor you're not capable of solving a problem
Get the supervisor
Have you contacted a supervisor
Are you having a hard time getting a supervisor or am I not making myself clear?Get a supervisor please
Should I return the equipment and cancel the service? Or are you going to get a supervisor on the line now
What is your name for my reference
i have already discuss your issue with my manager. He would suggest you the same thing.
Provide me your name and the name of the supervising manager
To proceed could you help me with your registered contact number or Email?
What is the email that I am logged in
What is the number I am calling from
What is the name of your managing supervisor and your name again?I am asking that same question to
Please answer my question again for the third time.I am asking you.What is your name and the name of the managing supervisor
Please answer my question and stop delaying this chat. You are not moving forward, you are negligent?And this needs to be brought to the corporate office
Rick, my name is Amelia.
What is the name of the supervising manag
Sorry not able to give you that informatation.
Who is the supervising manager on duty for you?Amelia
You have refuse to provide service and at this point I am requesting that you provide me the end of experienced survey so that I can rate you and forward this message over two corporate while I am on my way to the oakland office here in new jersey
Please allow me amoment.
I am still waiting for you to provide this. The end of experience survey so that this chat is can be discontinued after the content has been copied and moved out. I am very unhappy with your professionalism and your ability to solve a problem.Once again, I am asking you to please provide the end of experience survey as this chat is now no longer effective
I will transfer you now. Have a great day.
Type a message...
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Claimed loss: Internet service latency observed on data collection
Desired outcome: Replace service modem and restore my paid for service, remove Amelia and SakSham
Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.
Billing refund for period when there was no service (29 days)
I was billed for services I did not receive for over a month and denied a full refund for that time period. The facts are listed below: 1. On 2/25/25, I woke up to a house that had no services – no Internet, no Cable tv, and no landline telephone. 2. On 3/26/25, those services were restored. 3. I am on direct billing and: a. On 3/9, was charged $466.50...
Unauthorized charges
I never received equipment nor activated my cell phone. They did send sim card thru ups and I returned it. Called them numerous times and over the phone they say account cancelled, but would not provide written confirmation. They continue to harass me, by email, phone calls saying I owe charges. Liars and thieves. Have reported them to the ftc~ this has to stop! Cynthia Phillips 435 Stone Dr. Lufkin, Texas 75904
Read full complaintcruel hurdles to cancel service for ill parent
I'm contacting you in regard to my mother Sandra Hill. Although I finally resolved the problem(I hope). I had an issue disconnecting my cable service and was given a hard time doing so by your representative. My mom is currently in a nursing with dementia, and is mentally not able to adhere to the process of disconnecting the service. I Randell Hill an...
Read full complaintTrying to cancel landline
I called last week about canceling on my phone, we no longer use it. They said it would be done, it's still is hooked up. The customer service number bring halfway across the world and you can't understand anyone, I am not the person who says this. I will be dropping Optimum completely if something isn't done. Calling Optimum is a headache, and you cannot email them either
Read full complaintConstantly coming my home.
I would like for myself and my family to be removed from your list of homes to come by and try to sell your service to. We used your services and were very unhappy with them. We switched to a new provider over a year ago, and your personnel are still coming by trying to sell your services. This has happened on multiple occasions. Please remove our household from your list.
Read full complaintInstallation
Was talked into new fiber wiring for optimum tv and internet was with a tech for 3 hours while he changed it out was told at the end of it we have a problem it will be fixed by our computer dept in a few hours then you can start using your service, well 8 hours later no service then I’m told it’s on the pole outside and we need 72 hours to fix it now I...
Read full complaintUse of card for over the counter purchases and creating an acct.
I have tried creating an acct. with no success. Looking at my card and entering my ID# T9910520001 it gets rejected. I do not find any other acct. info on my card. When trying to use my card for over the counter purchases it won’t work. Your site info is hard to understand. Please advise.
Desired outcome: being able to use my card and your store option's
Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.
Mobile phone service, particularly non-service. Please read the information requested.
6 months ago I was solicited by Optimum Mobile to change one both of my phone service to them. Well, I did only one of my phones and my wife did not agree to Optimum's mobile service. My phone was never actually on Optimum mobile service, although I was charged and paid 6 months service. Optimum even had the audacity to assign a phone number to me in order...
Read full complaintTV
On or about the 10th of January, I turned out TV on to watch NBC. I get this message telling me that if I want to watch NBC now, I can go online to another company. For seven days, I can get free connection. After that I get 30% of this FEBU or something like that.
I am already paying more than I should for the few channels that we watch. I don't speak Spanish, or buy from QBC channels, but thanks to some person or persons. I am told that this is my package deal. Where we live there is only two choices for TV or internet. I either have to pay your high price or go with ATT.
To say, you have a monopoly, is an understatement. We started with Suddenlink several years ago. When Optimum took over, we were told the service would be better. So far it has not happened. The only thing that has increased is the price.
There is one of your companies, control boxes, leaning up again my fence and has been for over three years. Whenever one of tech, come around, I show them this box. For over three years, I hear the same statement. That not my
Claimed loss: job... One week so far, all because some company called NEXSTAR and Optimum can't make a deal which make the customer (us) suffer.
Desired outcome: 1) make an agreement with Nexstar 2) reduce the cost of getting these channels back3) reimburse the cost of loose local channels or any channels that connected with Nexstar.4) reduce the cost of adding this other company
Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.
Optimum complaints: history and resolution overview
Out of all reported cases, 39 complaints (3%) have been marked as resolved, while 1000 complaints (97%) remain unresolved. The most recent resolved complaint, Being denied login to Optimum webpage, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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