Mr. Lube Canada

I noticed that the oil was leaking underneath my 2009 Subaru Impreza 4 door 2.5 L AWD 9 days later. ( Sept. 27, 2019 was the date that the oil was changed). I checked the level on the dipstick and found it just under the lower mark. I crawled underneath and found the oil filter was loose. I tightened some more by hand and had to go to Canadian Tire to get some more oil. Paid 93.00 dollars plus tax for the oil change service that they can't do right . Totally disgusted . Will never go back there again.

I am disputing a finding from Mr Lube's insurance company, Northbridge Insurance, that they are not liable for excess oil in my car's engine after they were the last to touch it from an engine oil flush and oil change. Their report states the Mr. Lube located at 1813 Regent Street Sudbury Ontario did the oil change, however it was the location at 775 Highland Road West, Kitchener.
They state that their pit video says I gave a thumbs up to the oil levels, which I watched this video myself and that's farthest from the truth.
Secondly the adjuster states that we couldn't prove access oil in the engine, which again is furthest from the truth. Their own field appraiser did document many pictures and parts that came out of the engine. The only thing is THEIR APPRAISER didn't request to see the excess oil at their first inspection. After 5 weeks, no, the mechanic didn't keep said oil, however there is so much more evidence to prove access oil and yet they're trying to get off on liability for their over site.
Please read on for complete report.

Timeline Details:
To be proactive for a road trip on July 22, 2019 I went into Mr Lube on 775 Highland Road in Kitchener on Sunday July 21st for an oil change. I was told that my oil was dark and was suggested an engine flush. I didn't authorize the more expensive flush, but did authorize a basic engine flush.

I drove home after the engine flush and oil change with the very strong smell of burning oil, however made an assumption that upon refilling, some oil must have dripped down the engine block, but it was going to burn off.

First thing Monday morning, July 22, I left on a road trip to visit my parents for 2 days, returning Wednesday the 24th. The burning oil smell was still apparent, still assuming that it's going to burn off eventually.
We arrived Monday early afternoon and the car wasn't used much until Wednesday afternoon when we started for home. Still with a strong oil smell. After approx. 8 hours of driving after the oil change the engine RPM's were reving up and down for a bit, even to redline going up a hill, that did get better after a while.

I returned home too late on Wednesday evening, however my husband checked the car over Thursday and found the dip stick to be burnt/etched and the fluid level to show being over filled and oil coming out of the engine. I phoned Mr Lube at 4:30 pm on Thursday the 25th and spoke with James who said a manager (Nav) wasn't available until 7:30 the following morning, Friday. I explained what had happened and James suggested I drive the car back in and they will "drain the excess oil out and give the engine an exterior engine wash/cleaning".

However, Mark didn't like the sounds of that as he knows the possible extent of the damage that may have been caused to the engine and phoned our trusted mechanic who has a history with our car, Quality Lube & Tire Auto Centre in Guelph, who advised us not to turn the engine over and have the car towed into him as excessive oil can cause engine damage. Deepa was concerned not for just internal hydraulic cylinder lock, but the catalytic converter could be full of oil/additives as well as bearings and seals in the engine. Deepa also told my husband that they had already completed two previous authorized repairs for damages caused by the Mr. Lube at the Guelph location (which according to Carla, is the same owner of Highland Rd in Kitchener where our work was done) and therefore "leave it up to him and he'll take care of everything, including the paperwork". This just made complete sense as to not have the vehicle towed into Mr. Lube who doesn't have a licensed mechanic on duty and it would have to be re-towed to a shop of our choice anyway. From what we are being advised from the previous claims, Mr. Lube will send their own adjuster out to their garage to verify and over see the damages and work being done.

I submitted the online customer satisfaction survey at the bottom of my invoice, and on Sunday July 28 I received an email from Nav "I am the assistant manager at the Mr Lube location at 775 Highland Road, I would first like to deeply apologize for any inconvenience we may have caused. I'm contacting you in regards to your most recent visit at our location.

May I please have the license plate of the vehicle that was serviced here? As well as a phone number best to reach you at would be fantastic." Inconvenience to say the least :( This resulted in phone calls from Carla the senior manager of which I requested everything to be done in writing/email so we have documentation and no 'he said / she said' later.

First, she was very concerned that we didn't bring the car directly into them and had expressed to our mechanic that she's not paying out anything because we didn't bring it into them. I responded to her with, 'I am hearing from the mechanic that you don't want to uphold your side of responsibility for damage to our car because we took it to our mechanic. I want to remind you I phoned James on Thursday and the only thing he said that you guys were going to do was going to drain the excess oil and give it an engine wash. That is unacceptable, especially due to the fact that nearly 7 litres of oil and fluids coming out of it, we were not to turn the engine over at all to drive it into your shop, and we had it towed to the mechanic.' Carla advised that "oh, we would have paid to have it towed here and then retowed to their choice mechanic which is right next door to the Mr. Lube location in Cambridge." I told her then, which was before knowing what we know now about to what extent Mr. Lube is willing to go to bury this claim, that there wouldn't be a way I would feel comfortable with a 'garage of your choice' which isn't 3rd party / no interest in the claim results. From my understanding from James, the only thing Mr. Lube was going to do was drain the excess and give it an engine wash= eliminating the evidence.

Mark phoned CAA and arranged for the Kia to be towed into Quality Auto Centre on the Friday morning, without the engine being turned over since I returned home on Wednesday. **CAA Tow bill of $152.55 attached to be entered as a part of this claim.

Deepa took a look over the car and advised: "As discussed over the phone your vehicle was overfilled with oil, we caught 6.34 litres (black and burnt) I'm guessing it had more some of which has leaked and burnt off in the crank case as well as into the exhaust system which explains the smoking at tail pipe.

List of initial repairs then re- check are as follows -
GDi service which cleans entire crank case, fuel injectors as well as intake plenum, pull off the valve cover and clean inside, install new PCV valve w/gasket, install new spark plugs and clear engine codes due to the knocking and over filling issue. We will then road test and re- check. Please be advised Bank 1 Sensor 1 (air fuel sensor) and catalytic convertor may require replacement also.

On Monday July 29th I received a message that Carla from Mr. Lube wanted to speak with me. I drove into the Highland Rd location and had a face to face meeting with Nav, Carla and my son, Kurt Lutes present. At that time we watched a portion of the video and she pointed out that the video shows approx. 33 seconds of putting oil into the car. I asked for the video from below showing how much fluids were drained out, but Carla admitted they don't have that verification. Per Carla, 33 seconds of time is the correct amount to only have put 3.3 litres of oil into the car. If this is correct, than my only conclusion is that Mr. Lube failed to properly drain the engine flush additives they first put in the car, resulting in the end result of 6.34 litres being drained and that was after four days of fluids already coming out of the engine and being burnt off.

In our meeting with Carla, when describing to her the chain of events and the burnt oil smell, she commented that the video shows that only one drop of oil was from them and it shows in a line on the black engine cover. I agreed with her that that may have been the case, and that the oil all over the block now is coming out of 'every orifice of the engine'! She stated 'at her level she can only authorize a few free oil changes' and that I responded that at this time we may not even have an engine to give oil changes too! I politely declined and advised her that this amount of engine damage should be going higher up as it sounds like it's past her position to make those decisions.

At the time of the oil change on Sunday July 21st, the video will show I had a check engine light on which is a gas cap that fails to lock and comes on when the car is filled, and goes back out when the car is around half a tank. The tech asked if he could run the code and I agreed if it's free, which came back as 'engine efficiency decline'. As you will see in the video, I am involved with the tech hooking up the car to his code reader, telling him what we know it to be, and trying to get my legs out of his way. In the video it shows the under the hood tech checking the dip with a second look than is seen walking the dip stick over to me however I didn't acknowledge him in my line of vision and was preoccupied with the reading of the code. I doubt from watching the video that I would have been able to verify readings anyway given his distance and angle. I therefore drove away not knowing the fluid level in the car.

Through this, Carla from Mr. Lube was asking about a quote to put into her claim.
I have the quote from Deepa at Quality Auto Centre who has two numbers depending on what he finds after opening up the engine:

Quote from Quality Auto:
As per my E-mail excluding 02 sensor and catalytic convertor we are looking at a total cost of $978.22 + txs. Incls parts, labour, GDi service, plugs, pcv, cleaning valve cover installing new gasket, oil change, scanning, clearing, resetting knock sensor if required and road test.
If Catalytic convertor and Air Fuel 02 Sensors are required pricing is as follows - $1, 396 + txs incls parts, labour, includes exhaust gaskets."
- Best Case Quote + Tow, tax included:
$1105.38 + $152.55 = $1257.93

- Pending Damage Case Quote + Tow, tax included:
$ 1105.38 + $1577.48 + $152.55 = $2835.41

On August 7 2019, I heard from Mr. Lube's insurance adjuster that he would be assigned to my claim. He requested all above information direct from me and the next I heard from him was Aug 13 to advise he'll be sending an appraiser to the car to verify and submit his report.

We have been in constant communication with the owner at the garage that has our vehicle. He advised that the appraiser was shocked at the amount of damage and would be writing up a report 'that is probably going to result in the car being a write off due to the extent of the damage'.

I requested an update on August 23 and received this response, "Our appraiser is heading out to look at your vehicle again today, as he missed a couple of things. As such, unfortunately we will not be able to expect to move forward with this until next week at least." I explained that this claim has been to a loss of a vehicle in our household since July 25, 2019 and is increasingly difficult without a second car.

Finally on September 3, 2019 I received the incredible response in an email from the Insurance company, "We have completed our investigation into this matter, and have determined that we do not see any liability on our insured, Mr. Lube.
Our appraiser determined that there was no evidence of excessive oil in the engine, and the alleged excess oil was not available for our inspection.
The pit footage also shows a thumbs up being given to our technician when he showed the oil level, indicating that the oil level was satisfactory.
At this time, we will not be making any payments on this claim. I will consider new evidence if it is presented."

I immediately responded disputing this judgement and I would be presenting new evidence. I know their appraiser DID document and photograph the damage from the excess oil that was pouring out of various areas of the engine. As for that pit footage, as I previously explained to him from the start, when I viewed the video evidence with Carla at Mr. Lube's location in her office, it at no time showed that I ever acknowledged the tech with the dip stick. I was clearly involved with the tech that was kneeling beside the car and under my legs. Their video shows the dipstick tech walking over, standing on the other side of the tech in my car, the open door and by their service table at a distance of at least 5' and holding the dipstick at an angle that even if I looked up I would have been looking directly up the dipstick and not at an angle I could have viewed a fluid level. That dip stick tech was there for a split second and walked back to the engine compartment, but not by being acknowledged by myself.

It's really disappointing that this insurance company that is representing the reputation of Mr Lube has warped and twisted the truth to manipulate it to be to their advantage and completely ignoring the field appraiser's report.
Speaking with our mechanic on Sept 6 to discuss his response was this, "As for original diagnosis we measured the oil level coming out of your Kia Rio, filter condition, visual of engine bay, visual of leaks, scanned for engine codes and prepared a work order with quotes as requested. The evidence of overfilling and leaks is present in the engine bay and on the motor. The appraiser has seen it, and photographed it. He asked us what the oil level was coming out of the motor, wasn't concerned to see the oil and was doing exactly what the insurance company outlined.
It's unfair and not right that Mr Lube is washing their hands thanks to the insurance company and this video at the time of original oil change. I believe they should come clean, cover the repair costs and make things right. We worked long and hard on this matter to try and help get a fair resolution. From diagnosing the problem, speaking with you folks about it, taking several calls from Mr Lube, discussing things with the insurance appraiser, arranging the appraisers second apt, calling Kia and other vendors on parts pricing and availability."

At this time, my husband and I are looking to move forward with obtaining our own appraiser and presenting affidavidts to a possible claims court to hold them accountable and responsible for the issues associated with their mistake to over filling our engine compartment and damages to various components to our engine.

We are repeat customers and this is the first time that we have had issues and for Mr. Lube to be so distant on the obvious mistake of the end result of our car being over filled with oil and the engine flush additives. As per my insurance company, "is why businesses need commercial liability and errors and/or omissions insurance as mistakes can happen." A mistake did happen and I would expect Mr. Lube to do the right thing and approve the claim to do the repairs required.

Gwen Lutes

(I've attached a picture that would take, but the site only allows under 5 mb or PDF files and I can't attach all I have. If someone contacts me I can certainly provide. Shows extensive oil all over the engine that per Carla they weren't responsible for, however the overfilling of the engine caused it to leak out from valves etc)

July 25, 2019 Invoice # 54901740. On this date approximately 11:15am I took my coupon into Mr. Lube for a $39.99 oil change. The Supervisor Ash mentioned I was due for a coolant flush and I was quoted $129.99. I was told it would take 45 minutes to 1 hour for all the work! It was not completed until 1:55pm! When I received the bill I was charged $69.99 for the oil change and $139.99 for the radiator flush! I told the Supervisor Ash that I did not want the more expensive oil change! He gave me the excuse that that's what I usually get -- I've been to Mr. Lube once before -- I usually go elsewhere! So far I am not happy with the service! But wait there is more!

As I drove 4-5 blocks away later in the day the thermostat light went on and the gage hit the red mark! Steam was coming out and coolant spurting all over the place! A kind man came to help and informed me the cap was not secured tightly and there was hardly any coolant! I could not drive anywhere! I had to call CAA and get towed back to the same location! I got there approximately 5:00pm.

I asked to speak to the Supervisor Ash but he had left for the day. I explained what happened to Manager Wally and he added coolant right away and suggested I leave the car for 2-3 days to investigate! I wanted the problem resolved the same day because I did not have the problem before I brought the car to Mr. Lube and had been so inconvenienced! After Wally and another employee put in almost 2 gallons of coolant, running the car for 5-10 minute intervals with and without the cap on it finally stabilized! Wally still insisted I leave the car and he would reimburse me for taxis or car rental which was again an inconvenience for me! I had my son speak with him also. Afterwards they decided to bleed the air out and put in new coolant! I also wanted them to wash the motor -- it had coolant all over it!

Approximately 6:10pm Wally returned my car and the service attendant said there was a lot of air in the line which causes the overheating. I asked Wally if they washed the motor and he ensured me they had! I looked under the hood to see if there was enough coolant and if they had washed the motor -- no they had not washed the motor -- I informed Wally and they did -- but a very poor job of it! After that I took the car for a quick drive around the parking lot and the gage was rising again! I drove the car back to Mr. Lube and parked it while running the car and monitoring the gage. At approximately 7:15pm I turned the car off and just let it cool down. At 7:50pm I turned the car back on and ran it again and it seemed to stabilize. I finally drove it home without the gage rising! Also they dirted my carpet with their dirty boots! I will never go to that Mr. Lube location again!

I wasted almost 6 hours of my day for a job which was so easy to do plus 2 hours writing this complaint! I want a full refund for the time wasted, the inconvenience and the stress this has caused me!

I went to Mrlube on march 3rd 2019 for an oil change and new wipers. I told them to only do this service and not to check anything else. 3 employees kept coming around my car, one distracted me while another one tampered with my battery. Then told me to start my car of course it would not start. They told me I needed a new battery and my battery was no good. I told them I am not buying a battery because I know they are scamming me. I told them to jumpstart my car so I can get out of there, they proceeded to get a dead battery cel to jump start my car and of course my car still will not start. I knew it was a fake battery. I got angry and made one of the employees get there car from the parking lot and jump start my car. They distracted me again but I still saw an employee put the wire back to my battery. Of couse my car started and my battery was fine. They had disconected my battery and tried to sell me a new one. All three employess were in on the scam. These people are crooks and scammers and lie right to your face. Do not go to Mrlube.

Forgot to put the skid plate on, let me drive away without it . They phoned me to come get it so I came back. They tie wrapped it on because they lost the bolts, then said it was like that. They also lost my valve stem caps when they checked the tire pressure. The manager also told me they were like that and hung up on me. I wouldn't recommend a place that can't put a vehicle back together before you drive away.

So I called they said that they could do my truck in the aroura building and then they called me back telling me to go to their other store so I do and they said that they can't do it either. So I went to the other one that I talked with and the guy Ricky started getting all mad at me and being very unprofessional. I asked why they lied and wasted my time and the just keeped in freaking out. Bad service never going to any mr lube again. All because of the aroura building thanks guys :)

I got an oil change on Oct. 9, 2018 and it leaked in my garage. The FRANCHISE OWNER of the 3 Lethbridge, Alberta locations told me it was no big deal and he was not going to by blackmailed by me saying I wanted a refund or I would complain to social media.

As a customer I have no idea what goes on underneath the car or the good. I was planning a 500 km trip the next morning but had to wait until the next day to get it repaired and I lost 3 hrs - plus, I had to clean up my garage. There was no offer of a "$20 next time coupon" until I complained and then it was like pulling a good tooth to get more. When offered a $20 coupon I said "no, have the manager call me". He never called. I first had to write a complaint to "Mr. Lube.com". Then the Lethbridge Franchisee holder called me within 5 mins. and told me it was no big deal since I was a fist time customer = no loss of loyalty and there was no way I would have lost my engine. The guy was actually swearing and yelling at me. Except for their obvious mistakes during my oil change the staff were polite and of course "OVERLY" persistent as "suggestive sellers" - as mentioned in other complaints. I know all that's just a scam.

We could start a "I HATE MR. LUBE" facebook page and let's see if we can get some consumer protection in place for oil changers. I'm at [protected]@yahoo.com if you agree.

Went in to get a basic oil change and the guy told me I should get my differential fluid changed. He went on making me feel like I it was imperative that I get it done and said it was $129 so I gave him the go ahead. He didn't me mention the part that there was 3 differentials and it was $129 each! I paid way more than I expected and I felt bullied into paying it. I also just learned that there is only 2 differentials, he also charged me for some sort of transfer case maintenance. I would like most of my money back because he wasn't being clear about the work he was doing.

On September 6, I went to Mr. Lube at 1964 Victoria Park Avenue for an oil and filter change. While I was there the technician tried to talk me into getting an engine flush which I didn't need. Even when I stood firm that all I needed was an oil and filter change, he insisted that I needed that service and took advantage of my little knowledge.
They conveniently "forgot" to give my invoice on day of service that I had to drive back there yesterday to obtain a copy. The manager said he emailed it to me but again, he lied. I checked my spam folders and there was no invoice. Upon checking the invoice, they charged me for a high mileage syn oil and my mileage is only 83, 000 km, not high by any standards. They are a bunch of crooks. I will tell everyone of my friends don't ever do business with Mr. Lube at Vic Park.

I now checked with my trusted mechanic and he told me I didn't need the engine flush and that they were just trying to take my money away. I will never go to Mr. Lube again, I think they are a bunch of crooks and are just after your money. They have a high-handed way of doing business.

Hello,

Last month when I went to mr lube on 24 July 2018 for the service I told them to change engine oil and other things they suggested me to change transmission and coolant liquids and I agreed with them and told them whatever they feel go for that. After the service when I drove the car which is Ford Taurus 2010 didn't went 1 kilometre away and its r.p.m started increasing but speed was still very after a jerk I called them they told me to bring the car back and told we are responsible and we will send the car to our private mechanic as they had done the service.
After two days called me and said their mechanic told them they are not responsible for anything and it was earlier before coming to mr lube was there problem in transmission I told them the car was in excellent condition and there was no problems and I drove the car for 2000 kilometres after buying it from first owner and there was not a single sign of problem . Even I provided all ford services done by the first owner with no problem in transmission then they started asking about mechanical reports which as a new and first buyer didn't know was mandatory then they said we cannot do anything in this whole isuue.
All the expenses since the car transmission problem occurred toeing mechanic check up done by mr lube whole expenses of travelling by uber burdened my pocket plus earlier they were saying only solenoid slippage problem now there will be need to change the whole transmission system ghrand it was the worst experience of my since I came to Canada with Mr lube and it's officials. If they think there are earlier issues in any vehicle why they don't go for test drives. Even I don't like the way customer service and there was not a single point I was able to find of customer satisfaction.
I am writing this complaint on behalf from my friend suggestion but still I didn't feel any confident to be taken seriously as what I experienced at the ground level service.

Regards,

Brahmjot Singh Brar

Edmonton
Alberta

A few days ago I called Mr. Lube at Merivale and Baseline rd. Ottawa on. and ask if they had a special for undercoating, and the man that answered the phone said we have it at 79.95 right now. Now I go for undercoating every fall with my wife car at 99.00 and we have doing business with you guy's for a long time and I hate being fooled with someone that doesn't know what he's selling. I get to your dealer and I have to get a oil change to get the promo I don't think so; I back out and your manager would do anything to rectify the mistake done by your employee.
I can understand prices changes or go up but bending at the knees for a customer after going twice to see the manager I don't understand. It was their mistake not mine and I will question going back for service their in the near future.

Regards Gaston Guindon

[protected]@hotmail.ca

I have always been a happy customer of Mr. Lube (Courtenay on Lerwick Rd). On January 5, 2018, I had an oil change. Of course I sit in my car during. In order to get at my oil filter, you have to remove the Engine Cover. I had replaced my windshield wiper fluid the week before so I know my Engine Cover was there. 2 weeks after my Oil Change I had to get more work dshield washer fluid and when I opened my hood, my Engine Cover was not there. Only time I open my Engine Cover is to put windshield wiper fluid. I went into the Lerwick Rd Mr. Lube on Jan 24, 2018 and reported the situation. Spoke with the manager Aaron. He was very supportive, understanding and apologetic. He said he would be talking to the franchise owner to get some support /advice and would call me back. No phone call. Followed up a month later...still no call. Left a note at the shop in early May directed at Aaron and the franchise owner that I expected that I was expected a phone call with an update. Still nothing. Today (Jun 14, 2018), I went in and spoke to Aaron and he said the franchise owner told him that he was going to call me. I told Aaron that I have received no such phone call and that I expect to have a call. I then went down the street and got an oil change at Finneron Hyundai and they told me a replacement Engine Cover is $594.00 and that earlier in the year they had received a call from Mr. Lube inquiring about a Sante Fe Engine Cover.
First, we have 2 vehicles that we used to regularly take to Mr. Lube and until this is rectified we will refuse to bring our vehicles to any Mr. Lube.
Second, all I had asked was they someone contact me to communicate the plan of action and tentative timelines. I have been very patient and respectful of the staff.
I now am getting quite upset that I have a high value vehicle that is now not as quiet due to the hood cover missing and is just plain missing a $594.00 piece of the engine.
I have waited for the Lerwick Mr. Lube to take action and now I am taking it to the next level.
I expect to be contacted.

2015 Sante Fe XL

I went to Mr. Lube on May 31st 2018 for a simple oil change. The address was 336 Rossland Road East in Ajax Ont. Mr Lube #149. The technician's name is Ryan. He had explained to me that there were two services that were recommended to do for my vehicle that have been recommended before on two other visits that I had not done as of yet. A rear differential specialty service and a transmission drive package. He did mention to me that my differential oil smelt really bad so I mention to him that I'm driving to Ottawa this weekend so he recommends that I get it done especially if I'm driving a long-distance this weekend. I asked him the price of the oil change which came to $82 and change and then the price of the differential oil service he says $ 149. I factor those two costs and I agree, he asks okay so you want both of them I said yes. When the service was over he handed me a bill for $419 . I said what is this for I asked for my oil change and the differential oil service how does this come up to that amount. He said I had agreed to both of the services that were recommended for my vehicle. I said but I never got the amount of the other recommended service which was a transmission service package ...i asked how much is that service package, he mentioned it's $179. I asked him don't you think that would have been logical to have given me that price as well as the price of the oil change and the differential oil service. All in all the manager gave me the lowest discount he could which was $62 off the price... I'm still very disappointed and unsatisfied with the service infact I feel bamboozled. I could have done my transmission service package through my own mechanic and save some money. I appreciate the manager trying to lower the price however I really shouldn't be paying for something I never requested in the first place as I was never even given a cost for that extra service by the technician Ryan...im not sure if the employees get a bonus or kickback on high bills they collect. I just want my money back at this point. Leaving Mr.Lube this evening was just the most lowered feeling as somebody had tricked me out of my money.

I took my vehicle to Mr. Lube at Kennedy and Lawrence in Scarborough in November for a tire change. Vehicle had approximately 35, 000km on it.
As I drove out my front left tire made a loud scraping/squeeling sound. The technician advised that they saw rust on the wheel and by the time I get home it will have worn off. It never did.
The manager asked me to bring my vehicle to a different location where they had a full shop. My wife did so today. We were told that it is a brake issue and not related to the tire change. My vehicle was 100% FINE when I drove into Mr. Lube, and making this awful sound when I left. Th manager even had the nerve to tell me that they can't be responsible for my regular brake maintenance. I had to arrange to bring a different vehicle to work so my wife could take my vehicle to get fixed.

April 2, 2018
I went to the Mr. Lube on des Sources and Brunswick in DDO, Quebec. I had asked how long I have on my tires. The man said a full season. I had gone to my dealership for issues with my car, they told me I had 2 bald tires and one on backwards. When i went back to complain the manager laughed at me. They changed the backwards tire "no charge". I had called to complain and I'm still waiting for a call back after 3 messages left.

On April 24 2018 I brought my new Mazda 3 in for a seasone tire change with rims already on tires.

Before the attendant started I had Instructed him to be careful not to scratch as they are new and custom. He replied "no problem".

After the service was done and I got out of car, all 4 rims were scratched. I was very upset.

I spoke to person in charge and he said that manager was in later and that I would have to come back.

When I came back I wa told that I would have to come back on Thursday (this being Monday) when the area supervisor would be there. Which I did and they said that they would have their tire place repair rims.

I called around for quotes for repair and Prices varied from $600.00 to $800.00 and to replace was $1300.00 taxes in. 3 3 to 4 weeks for repair and 3 days for new rims to arrive.

I told that if repair wasn't like new I would want new rims and also I would need a car rental as we are a 2 car family.

Well it's been 4 weeks and I've heard nothing about repair or replacement.

It's disappointing that the negligence of this location has been put off and this issue has not been resolved quickly.

I would like to be contacted from somebody who has authorization to this this resolved.

The location of damage was

Kevin Spearing and Scot Baran owner/operator
J. S Kalabash EnterPrises LTD
2520 Britannia RD. W
Mississauga On. L5M 5X7
[protected]

I had 4 new tires replaced at the Whitby location and they dented 3 of the rims on my truck with a tire iron. Within a week a had a flat tire and the two other wheels were leaking air as well. (I found out that they had broken the tire stems inside the wheels at the TPMS sensors). For the $800 it cost me to repair the damage they offered me a free oil change as compensation. When I went went higher up to the Senior Area Manager the guy suggested I was committing an act of fraud but offered me $300. When I went above him, the Operations Manager at their head office didn't even look at the evidence but sided with Franchisee and then gave me a $250 take it or take nothing offer. They wouldn't give me a name of someone above Operations so my only recourse was to take it to Small Claims Court. I found out there that franchises are coached by the Corporation on how to handle a damage claim. They are directed not to accept responsibility for any damage and are told to make minimal offers of 'good will' to make the customer go away. They are taught that the average Mr. Lube customer is not going to follow through with a court proceeding so it's unlikely they will have to pay for the full damage as long as they drag it out as long as possible.
It's insulting and abusive that this is standard procedure for a company of this size and stature. As a side note, I had my rims replaced at a shop that only does tires (not oil changes) and they were $45 less than what Mr. Lube charged.

i came in for an oil change and my car only has 39k 2015 vw tiguan. i ended up paying for a lot of things i didn't need because the technician was pressuring me and told me many things were dirty. i showed my mechanic the receipt and he said i got ripped off badly. I want my money back for the services i didn't need. very unethical practise by Mr lube.