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Mister Car Wash

www.mistercarwash.com

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1.0

Overall customer rating from reviews and complaints

Mister Car Wash earns a 1.0-star rating from 4 reviews and 23 complaints, showing that the majority of customers are dissatisfied with their car wash services.

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Mister Car Wash Complaints Page 2 of 2

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8:44 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Mister Car Wash Disappointed with Mister Car Wash Service – Overpaid and Under-Received

I recently visited Mister Car Wash, and unfortunately, I was disappointed with the service. Despite paying a substantial fee of $189 for six months of car washes, my vehicle came out with dirty rims and a grimy rear section. It appeared as though some areas of my car had not even been touched by the car wash. I find it frustrating to pay such a high price for a service that I still have to clean myself afterwards.

Even when my uncle brought his car in, he found that it required multiple runs through the car wash to achieve a reasonable level of cleanliness. In contrast, I decided to pay for a single car wash for myself, and was quite upset to find that my car still appeared dirty even after a single go. I believe that paying for this service time and time again would be tantamount to overpaying for a car wash, and that it simply cannot be justified.

When I first entered the car wash, I noticed that the brushes simply did not do the work required of them. Additionally, I did not receive the front or rear wash that I had paid for. Ultimately, I feel as though I did not receive the service I paid for, and that the car wash fell short of my expectations in every way. I even took pictures of my vehicle after the wash, which demonstrate how it still looked dirty and faded.

Overall, I am disappointed to say that my experience at Mister Car Wash was more unpleasant than I had anticipated. Despite my high hopes for the service, I was unable to shake the sense that I had overpaid and under-received. While I may still consider visiting other car washes in the future, I am unlikely to return to Mister Car Wash again.

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7:06 am UTC
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Mister Car Wash Unpleasant Incident at Mister Car Wash in Bay City: A Cautionary Tale

My recent trip to Mister Car Wash on Wilder Road in Bay City, MI was unfortunately marred by an unpleasant incident. This was my third visit to the establishment following its transition to Mister Car Wash, and I had noticed a change in the attendants' approach to guiding customers into the track. I found that they were now urging drivers to pull their cars very close to the one ahead, which made me somewhat uncomfortable. However, things took a turn for the worse when a blue Ford 150 pick-up truck ahead of me began reversing, without any indication from backup lights, and collided with my GMC Yukon.

I immediately sounded the horn, but it was too late. The system was shut down by a none-too-courteous attendant, who directed us to continue through the wash and assess the damage afterwards. I was dismayed by the lack of sensitivity and assistance from the attendant, who did little to offer comfort or solutions to the situation. When the other driver emerged from his truck, he explained that he had followed the instructions and put his vehicle in neutral before moving forward, but had then inexplicably started reversing without warning.

This was a frustrating and stressful experience for me, made worse by unhelpful service and a less-than-pleasant fellow driver. Furthermore, the inconvenience of having to exit my Yukon to readjust my mirrors during the service did not make for a pleasant experience. Consequently, I will not be returning to Mister Car Wash, and would caution others to think twice before trusting their vehicles to this establishment.

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Natalie Per
El Paso, US
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Dec 26, 2023 3:37 am UTC
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customer service was spot on with the one man who sold me my membership

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Bonnie Rae
Spokane, US
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Dec 18, 2023 3:04 pm UTC
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The Spokane, Washington, Mister Car Wash refuses to accept cash payments. I'd never heard of such a thing. When I googled it I discovered that this insult to paying customers is actually illegal in a number of states, but, sadly, not here in Washington. Be warned.

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Angry katie
Palmdale, US
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Dec 06, 2023 4:28 pm UTC
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I wear through the car wash yesterday and it dented and scratched my Tesla model s plaid.

I sat on hold calling to ge disconnected I have emailed customer service and am waiting for a response. This was Palmdale location

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John Pappas
Modesto, US
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Oct 24, 2023 7:31 pm UTC
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It took awhile but the the company came through - washes are good, tons of locations, just be sure to go to the same location you originally started your unlimited memberships, or this could happen to you.

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John Pappas
Modesto, US
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Oct 18, 2023 2:31 pm UTC
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I am happy now

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jerry krukar
Milwaukee, US
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Oct 11, 2023 11:47 am UTC

Damage to my Car inside car wash 09/22/2023 2:00 pm

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Mister Car Wash Category
Mister Car Wash is ranked 1 among 22 companies in the Car Wash and Detailing category