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Merlins Complete Auto Care Profile

Merlins Complete Auto Care

www.merlins.com

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1.0

Overall customer rating from reviews and complaints

Merlins Complete Auto Care earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of vehicle owners are dissatisfied with service.

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Merlins Complete Auto Care I went to Merlin's like 4 times in the last 2 months and every time they find something new that needs fixing

I went to Merlin's like 4 times in the last 2 months and every time they find something new that needs fixing. They didn't even catch stuff they should have the first time I went there. They said I needed to fix my Tie Rods and engine, but I already spent $938 and not everything got fixed. I tried emailing customer service but they didn't even respond. I got the 72,000-mile service on December 14th, and they only said I needed a new cabin air filter. But then on December 27th, I went to *** to fix my brakes and alignment and they said I needed to fix the Sway Bar links too because my car was shaking when idle. My car was shaking for a few weeks before I went to Merlin but they didn't say anything about it. Then on December 28th, Merlin said it was the Tie Rods causing the shaking, but *** said it was the Sway Bar. I went with Merlin and got the Tie Rods fixed on January 7th. But then my engine light came on and they said there was a problem with the Sway Bar links again, even though they said there wasn't a problem 9 days before. They tried to charge me for it but I argued and they fixed it for free. They fixed the ignition coil and spark plugs too. But then on January 21st, my check engine light came on again and now they're saying there's more problems with the engine and it's gonna cost more money to fix.

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Merlins Complete Auto Care Reviews and Complaints

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Merlins Complete Auto Care complaints: history and resolution overview

Merlins Complete Auto Care has received 1 complaints on ComplaintsBoard. The first reported case, I went to Merlin's like 4 times in the last 2 months and every time they find something new that needs fixing, was published on Jun 11, 2023, and the most recent complaint, I went to Merlin's like 4 times in the last 2 months and every time they find something new that needs fixing, was posted on Jun 11, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Merlins Complete Auto Care Category
Merlins Complete Auto Care is ranked 326 among 342 companies in the Auto Parts and Repair Stores category