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Menards should be prosecuted for false advertising, Their 11% rebate has to be spent in their own store, if you try to hold off sending the receipts in so you can combine several in one envelope you wind up forgetting to mail them in and get screwed again. we would all be better of if Menards just dropped the prices about 2%, then we would at least not feel robbed and pissed off all the time. I will go to Home Depot from now on, at least they are up front about ripping me off!
Claimed loss: Rebates are a joke
Desired outcome: Just lower the prices and save the customer the hassle of dealing with your scam rebate.
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The requirement to spend the rebate in-store and the difficulty of managing multiple receipts can definitely leave customers feeling cheated. Your suggestion to simply lower prices by a small percentage makes a lot of sense and would likely improve customer satisfaction.
It's understandable that you're choosing to shop elsewhere, like Home Depot, where the pricing and promotions are more straightforward. I hope Menards takes feedback like yours seriously and makes changes to improve their customer experience.
2nd time Menards screwed me out of a large rebate. Other retailers process rebates online or email so you're guaranteed to receive it. Menards created "Rebates International" they own the system! This is deliberately done to increase the probability of your rebate failing. Shop elsewhere, without the rebate the merchandise is overpriced
Three Menards purchases in 6 months, totalling around $10K; about a grand in rebate due. Rebate apps filed. No response; nothing. Telephone inquiry gets referred to store manager, who does not reply. This is now about 18 months old.
I believe this marketing system was designed to deceive buyers. The rebate is not cash; it's a store credit, instantly reducing its value. Customers must go through a process to apply for it as well, and that requires documents that will sometimes be lost or not sent in, reducing the number of qualified sales that actually ask for the rebate they have already earned. Then they fail to process some, as in my case, and make you fight for what was part of the offer in the first place. The qualification for the rebate was achieved by the act of paying the bill. That alone creates their obligation.
I think that the actual cost to Menards of the 11% rebate in the final analysis is probably half of what would be with honest fulfillment of the offer, and I believe that is the intent and design, not accident .