Latest Reviews and Complaints
I wanted Microsoft put in my computer but I didn’t get that
I wanted Microsoft to be imputed on my computer. I looked up Microsoft and McHelper came up. The person I spoke to said it would cost me about $200 I was on my computer and he took over my computer but I do not remember him asking or me giving him permission. He then told me I have a lot of viruses in my computer but he needed a card number I told him I didn’t have a card but I had a check so it was suggested that I write the check and send him a copy via email which I did because I was really scared when after an hour or more he was still in my computer. I didn’t know what to do or who to ask. I closed my checking account that I opened in 1980 because of this but it is still scary I don’t know what they did to my computer I know they didn’t put Microsoft
Desired outcome: That they admit they were wrong they had nothing to do with Microsoft and I have no idea what they did to my computer so because of this I had to close my account that I had since 1980
2 McHelper Complaints
How do customers rate McHelper?
McHelper’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of customers are dissatisfied with experience.
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They won't help you to solve computer problems
I was contacted by the agent from McHelper. They told me that my computer was hacked and they offered to provide services, clearance. I agreed and paid them for the services. But after that the agent told me to switch off my computer and wait for couple of hours. So they fooled and I can’t reach them now, because they gave me fake email address and no phone number. They are scammers and liars, so be careful and don’t pay them. Share this info.
I have a gentleman called Jason claiming to be from Mac Helper I paid £124.00 on my credit card .they started calling two weeks ago claiming i had a 100 s of hacks on the computer .They have asked me to open the computer and leave it on while they work on it and then leave it off after they have finished .At one stage they got me to fill in a claim form which i put my bank details and have had my bank account hacked to the sum of £800.00 not amused. I would like to know is there are any chances of getting my money of £124, 00 back and how do i stop this person again because when i don't answer it keeps on ringing non stop and i am very fed up .And can anyone tell me who team viewer 10 are that have appeared on my desktop and how do i get rid of them please feeling very stupid ..i am meant to be recovering from a op could do without all the worry .Jacqueline .
I had troubles with my hotmail account so I went to Google and searched for hotmail support and mchelper was the fristed site to come up so I rang th m they asked me for my name date off brith my email address and credit card details which I gave them then they told me to go there site and purches a plan which costed us $59.99 and they charged me aus $78.76 and they said they recvied the payment but it is pending in my account still if I knew at they were scammers I would not have payed them what should I do
I had an outlook problem at a NY Hotel on April 14th 2015. Googled for help and called the so called Microsoft help desk. It was MC Helper. I assumed they were connected to Microsoft. They cleaned up my computer only after I paid them &199.99. It worked fine.
A few days later on April 18 they called to tell me they had received a notice from software they had implanted on my computer that I was still under attack. I gave them access and they said they scanned the computer and cleaned up the mess. However, since my Microsoft security certificate was not operating they would give me a refund of $150. I said GREAT, but they need my bank account info to give me the credit t. I said no way. Give me the credit on my credit card. Something stunk and I hung up. They called back and said they would credit my account only if I confirmed the info online. I said just credit the credit account. They kept fishing for more information to give me the $150 credit. Something is just not right.
McHelper is a scam. I called their toll free number for help while trying to regain access to my hotmail account. they took control of my PC remotely and did bunch of maneuvering. as far as the hotmail went, they simply opened a new account, using a new user name which was just my old user name with a few alphabets added at the end. It was not the regain access service i had agreed to pay for! i grew very suspicious about what they did on my PC & took it to Best Buy to be examined. Best Buy associates found more than fifty viruses on my hard drive. & i had just a brand new hard drive installed. it was clean. the viruses did not come from my own internet usage. I had to have my hard drive scrubbed. This has been my experience with McHelper. Be aware...
Yes They Are...I Have Been Scamed Aswell...bewr guyzz
Is McHelper Legit?
McHelper earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding McHelper.
McHelper protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to McHelper has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for McHelper. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Mchelper.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Mchelper.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
McHelper complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 2 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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McHelper Contacts
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McHelper phone numbersClick up if you have successfully reached McHelper by calling +1 (888) 995-5185 phone number 0 0 users reported that they have successfully reached McHelper by calling +1 (888) 995-5185 phone number Click down if you have unsuccessfully reached McHelper by calling +1 (888) 995-5185 phone number 0 0 users reported that they have UNsuccessfully reached McHelper by calling +1 (888) 995-5185 phone number
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McHelper emailsthomas@mchelper.com100%Confidence score: 100%Support
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McHelper address2223 NW 41 Street, 700-C, Gainesville, Florida, 32606, United States
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McHelper social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 14, 2026
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