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Mazuma Credit Union Profile

Mazuma Credit Union

www.mazuma.org

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5.0

Overall customer rating from reviews and complaints

Mazuma Credit Union earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of members are exceptionally satisfied with banking services.

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Latest Reviews and Complaints

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Mazuma Credit Union Mazuma is currently attempting to charge me with full coverage auto insurance for a 2010 Kia Forte purchased earlier this year

Mazuma is currently attempting to charge me with full coverage auto insurance for a 2010 Kia Forte purchased earlier this year. I have full coverage from *** (my own insurance) on the vehicle and have, on 3 separate occasions, given them the insurance information. To this day of 09/10, they have not taken the charge off of my bill. I have called 3 separate times and they will verify that my insurance is valid, make "notes" and "adjustments" and then tell me that in 7 to 10 business days it will be removed. According to the first call, the extra insurance charge should have been removed on 08/28 however, today it is still showing the charge. I am about to make my next payment this month, and i am afraid that Mazuma Credit Union is attempting to scam me by telling me that they will remove the charge in a week or so, and leave the charge hoping that i will forget. I am also afraid that Mazuma, currently the lien holder on my vehicle, will attempt to repo my vehicle if i refuse to pay until they correct the problem. I need assistance

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Mazuma Credit Union Reviews and Complaints

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Mazuma Credit Union complaints: history and resolution overview

Mazuma Credit Union has received 1 complaints on ComplaintsBoard. The first reported case, Mazuma is currently attempting to charge me with full coverage auto insurance for a 2010 Kia Forte purchased earlier this year, was published on May 11, 2023, and the most recent complaint, Mazuma is currently attempting to charge me with full coverage auto insurance for a 2010 Kia Forte purchased earlier this year, was posted on May 11, 2023.

Out of all reported cases, 1 complaints (100%) have been marked as resolved, while 0 complaints (0%) remain unresolved. The most recent resolved complaint, Mazuma is currently attempting to charge me with full coverage auto insurance for a 2010 Kia Forte purchased earlier this year, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.

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