canadians takes a note!
Myself, wife and 3 kids are from ontario canada and traveled 1. 5 hours drive to this store which we researched online. Upon arrival we where met by several high pressure sales people but the one stuck with us thru our trip in the store. She showed us several pieces of furniture with allot of impatience for us to make a decision on one of the sets she had shown us. My gut feeling was to walk out but i had the wife and kids and i stuck it out. When i asked for a bottom line price on a couple of different sets she would walk away and come back with a price. At times it was higher than the price advertised and sometimes lower. I asked why, and she said that it was because it is a group set. Other times she would give me a price and come back later and it was 60 and 80 dollars cheaper than the first time?Go figure, this should have been a red flag, price would vary and drop the longer we where in the store!She was desperate for a sale and really started to put pressure on my wife, and i knew she want to sell so i went after a really nice lazyboy set, to which she had priced up and down from the original price advertised. At one point she was high, and i gave her some grief, she would walked away and came back with a lower one. This went on for 20 minutes. She also informed me that we live on the other side of their delivery area in canada, by about 35 min. drive time and that they would not drive to our home and we would meet them in the nearest big city of london. Fine i said i will arrange a truck and meet them there, for a cost of 80 dollars. I informed her that if they delivered to my home i would purchase a 1200 dollar electric fireplace. She said that if she could arrange this she would call but as of now the delivery was to london only. Finally it was a done deal and she needed a manager for something and off i went to pay. I had to go to another person to pay. When i went to pay she had me down for 2 loveseats and a chair i wanted a couch and love seat and a chair so i had to pay another 80 dollars more than the price she didnt tell me about. After i payed , the cashier informs me that the furniture will not be in until the end of dec. , 4 weeks away, fine so be it. Three weeks go by and i get a phone call for the sales woman and she tells me that if i take the electric fire place she could maybe have some leverage with the regional boss and i could possibly get the furniture delivered and set up right in my home. Great , i said if u could do this go ahead , it could be delivered by the end of the week it is sitting in storage. I get another call from another flunkey sales rep. and he tells me they will delivery for 240 dollars and i must buy the fireplace. He gives me a price for the fireplace and extra delivery charge and it is more than 100 dollars than the quote for our original sale price from the woman sales rep. I inform him of the error and he corrects it and apologizes. I have been hearing allot of apologies lately. Lets get the ball rolling I WANT MY FURNITURE!So i pay the money. I get another call from some type of manager and she tells me that the furniture with be contracted to another carrier and will be dropped off at my home sometime in the next 2 months!And it will not be set up i must do it myself and if anything is wrong with it i must take it back to the store myself. In the mean time i have sold my old furniture in anticipation that i would have the new stuff that week. I inform her of this and again another we apologize. I asked why they wont go another 35 minutes past their range for a customer that just paid another 240 dollars for delivery and purchased 4000 dollars in product?She said thats their policy. So i politely tell her i want a refund. I hope any Canadian takes note and that our USA brothers and sisters heed this warning.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service!
I spent $4372.00 for 2 recliner couches and one swivel recliner chair. The fabric looks like it is 3 years old and I have had this furniture less then 9 months. I started complaining 4 months ago. The tech. came out with a digital camera and took pictures that did not show the wear on the fabric. After I got word from the company that they would not repair...
Read full complaint and 3 commentswarranty no good
We purchased a very expensive leather set from LazyBoy. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". They finally decided to replace the piece (only after the salesman pushed for this) and...
Read full complaint and 8 comments
lazyboy do not honor warranties!
I bought a Leather Lazyboy recliner chair for my husband that cost $1200 I bought a warranty on it also, now they tell me the warranty is no good, cause my husbands hair made it fade, come on, it was not abused, everyones hair hits the back on the chair, he uses nothing on his hair, except to shampoo it. Don't buy a Lazy Boy all they want is the money for the chair and the warranty money, they don't live up to their warranties.
The complaint has been investigated and resolved to the customer’s satisfaction.
#La-Z-BoyJunk
Bought Aug 2017, mechanism breakdown Oct 2018.
Never again La-Z-Boy. Never!
Going to cost me over $140 to get it fixed. So much for warranty. Screw me over on the labor every year? No thank you.
After 17+years of multiple La-Z-Boy recliners, I am putting this Crandall out on the curb for Bulk Trash pickup in Nov. It is unusable.
If you wish to waste a huge pile of $$$$ quickly spend it at LaZboy.
Chair is useless after one Year!
Dear sir or Madam:
I have a Broken Power chair only two years old.
Can you please email me or call so I can sent you my explanation of the chair history, invoices, (pictures of the problems attached).
Not enough space to explain
Thanks
Herbert Currie
1732 Lingan Rd.
River Ryan, N.S.
[protected] home
[protected] cell
hcurrie100@gmail.com
The repairman has been here twice. First time wrong part, He took pictures and reordered. Second time same wrong part shipped. He took pictures again to reorder.
This 100% poor customer support. We pay you make the mistakes not the repairman.
You parts department needs quality control put in place. With this type service LAZ Boy will go under.
Dear sir or Madam:
I order the sofa set for Christmas of 2015 in November 2015 from J.R. Rahey's Furniturein Sydney, N.S. and received the set in February 2016. At this time I had to send the power chair back because the wooden base frame was cracked.
I received the chair back at the end of the month after repairs. Then in May 2016 I notice a mark on the right arm of the fabric (see picture sofa1 & 2). Rahey's said "they would order new fabric for the arm" They call me about a month later and took the chair and replaced the fabric. I received the chair back in June. After a month or so I started noticing a spot showing at the seam (see sofa5 pic) and it look alot like the old spot. I believe they pull down the top of the arm and lifted up the arm fabric to hide the spot under the seam and didn't replace the arm fabric at all. This can be seen in sofa chair-1 picture showing that the right arm top is lower than the left arm.
Then in December, 2016 the left arm of the chair is starting to become the same way, not only a spot, but the fabric is separating along the inside of the arm. I believe that the fabric is rubbing on the wood framing edge and there is little to no padding to support the fabric. I believe this is a flaw or mistake during manufacturing see pic's 9 to 19 and Rahey’s repair this problem. I received the chair back in January 2017.
The fabric on the foot rest started to show problems in December 2017 and a picture taken in March, 2018 shows how big the damage became. Now on March 16, 2018 the piston that controls the foot rest broke. The clamp mounted to the shaft shatter is( picture 20).
I requested the service repairs and invoices from Rahey’s to show that I was buying a Best sofa set at the time and the salesman talk us in to buying the La z boy set because it was the better set with great quality, long lasting and great warranty for a few more dollars.
I hope you can help me get this chair repaired or replaced because I feel this is the chair from hell. I would appreciate a quick response to this matter.
Thank you very much,
Herbert Currie
1732 Lingan Rd.
River Ryan, N.S.
EMAIL FROM RAHEY’S SHOWING BELOW – EMAIL DATE 03/23/2018 – attached with invoices in email
HI Herb, Here is the info. you requested with your chair .The day of
delivery upon opening we had to take back
To the shop and repair a loose board and remove a staple
from the rocker base. You took delivery of this
Set on 02/02/2016 . The next issue was SERV4781 on
05/05/2016, we had to order and replace the r.s.facing
Arm panel. The next issue was on 12/16/2016 SERV5111, we
had to order in and replace both arm panels, which
Was completed on 01/18/2017. Need anything else, please
e-mail or call me.
Greg Jabalee
JR Rahey's Stores Ltd.
Service
1095 King's Road
Sydney River, NS
B1s 1c6
Ph# [protected]
PS I could not attached the invoice PDF files form Raheys
I agree that Lazy Boy is just in it for the money. We bought my mother a material recliner for her 80th birthday and in no time it started pilling. No matter how much my mothers defuzzes it, they always come back. Lazy Boy does not cover the material. If you "warranty" quality and workmanship, how does that not include the material it is made of.
refusing to call us back
Ordered a sofa, love seat and recliner in May. Received the product the first week of July. The sofa and love seat do not match the recliner both in color and fabric type. We have given an arm cover for each piece back to the warranty center who in turn sent it to Laz Boy headquarters in Michigan. All they would offer was a $250 credit. We took covers and compared them to the floor sample we ordered against and showed the arm covers to the sales manager and she also said they were not a match and fabric was not the same. They sent out a technician on August 7 to take pictures and he also commented that they were not the same. On August 15th we called the warranty center and they said they were still waiting for corporate to respond. We called again today and they are refusing to call us back.
The material and comfort of their furniture is great. However, ask them to show you how the pieces connect. I have never had so many problems keeping a sectional couch together and theirs cost more than anything I've ever paid for before, so I did not expect to have this problem. I will never buy one again.
We paid over 2k for this chair. After @3 years it starts falling apart. The springs that let it rock and recline start breaking. It got to the point where it wouldn't rock then overtime it wouldn't recline and stop it fell backwards totally.
The material on a chair i purchased it puckering. The material is loose which makes it look wrinkled. They replaced the chair seat, and back once. This time the chair looks worse! I could not get them to do anything more. Very disappointed with lazy boy as i have been buying their furniture for years.
2023 Controlle He called [protected], 2tx to get for help but no one ever answers the phone.
Today, 1/26 he asked me to try. He's right, no one answers the phone, 2tx.
Dennis Anderson-[protected], needs a new controller. No receipts due to it being a gift.
You may contact me Helene Kruppa [protected]. I also have the only working email.
The recliner I received does not meet the standard quality workmanship that I expect from Lazyboy for an almost $ 4000.00 chair. Delivered 11/15/23. Cust#OELLD59325
Bought chair. Normal use.
It felt a little crooked, but generally liked the chair.
5 years later... I feel like Thanos snapped his fingers and my chair is disappearing from existence.
This started occurring a few years ago. Need to get a new chair now because the 'leather' fabric is noticeably sticking to my clothes when sitting in it.
Recliner has broken weld on bracket that holds up the foot
Larry Lehmann [protected]
Customer service at 855/802-6636 is non-existent. I called back and sat on the phone for literally hours on three days and no one ever answers. I can’t believe you treat customers this way. Horrible!
Make this go viral! LAZY-BOY does not stand behind their lifetime warranty on the mechanism….you can find NO ONE to repair at LAZY-BOY cost and NO ONE answers their “Comfort Care” phone line even after holding for 2 hours! The only way to make them wake up is DO NOT PURCHASE THEIR PRODUCTS! ……. MAKE THIS GO VIRAL PLEASE…
We purchased the Reese power sofa in leather. It's as hard as a rock and the most uncomfortable sofa we ever owned. The one on the floor that we tested was obviously "broken in" and comfortable. La-Z-Boy charges a 30% restocking fee plus a fee to pick it up or I would have sent it back. $3000 in the garbage. DO NOT RECOMMEND.
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