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Kiwi.com

Kiwi.com review: Payment successful but no confirmed ticket issued

L
Author of the review
2:22 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Kiwi.com Support Team,

Good day.

I am writing to urgently follow up regarding my booking made last night, April 7, for a flight from Kalibo to Manila.

After successfully completing the payment, I did not receive a confirmed ticket, booking reference, or airline confirmation details. The payment has already been deducted from my bank account.

For your reference, I have attached a screenshot of the payment transaction from my bank as proof of successful payment.

The email address used for this booking is: [protected]@gmail.com

I kindly request your immediate assistance to:

Verify the status of my booking
Issue my confirmed ticket as soon as possible, or
Process a refund immediately if the booking was not completed

This matter is urgent, and I would appreciate your prompt response.

Thank you for your immediate attention.

Sincerely,
Lenette Barrera

Confidential Information Hidden: This section contains confidential information visible to verified Kiwi.com representatives only. If you are affiliated with Kiwi.com, please claim your business to access these details.

Kiwi.com - Payment successful but no confirmed ticket issued - Photo 1
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Update by Lenette Barrera
Apr 08, 2026 2:24 am UTC

Kalibo-Manila flight April 10, 2026. This is urgent and hoping this will resolve soon as I am traveling 2 days from now. Thank you

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Kiwi.com Category
Kiwi.com is ranked 16 among 412 companies in the Travel and Vacations category
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Payment successful but no confirmed ticket issued
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