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Kiwi.com Profile

Kiwi.com

www.kiwi.com

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1.1

Overall customer rating from reviews and complaints

Kiwi.com earns a 1.1-star rating from 20 reviews and 364 complaints, showing that the majority of travelers are dissatisfied with booking and travel experience.

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Kiwi.com Complaints Page 19 of 19

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5:04 am UTC

Kiwi.com be aware

They don't stand behind their offers. They may be nice when talking to them but your problem will never be resolved. I think that my problem was serious because I got an email from them saying that my flight wasn't available. And I have already booked it! After this, I tried to find something acceptable for my family and their support was useless af. I'm very disappointed with them.

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Kisha121
KR
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Jan 22, 2019 8:00 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My booking ticket is [protected]... I want to have a refund on the ticket tht i bought.the price suddenly change and now I want to just refund it..help pls

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Veronica Sookhoo
Brampton, CA
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Nov 04, 2018 10:55 am UTC

No check in baggage was visible until after I confirmed booking. I immediately tried to cancel flights, but within minutes the flight confirmation came through and money deducted. I tried resolving issue via phone and email immediately. I was told that I will hear within 30 days. I heard back that I was refunded $7.00 when I spent $1, 473.34.

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Bruno Pinheiro
IE
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Sep 19, 2018 8:49 pm UTC

It's a shame this company, I bought tickets from Brasil to Madri, they took my money and sent me an e-mail saying that the price now is double. I asked for a refound and it will take 3-5 days. It is a bad company! Take care! Now I will have to find another ticket and wait for my money.

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Daniel George
GB
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Sep 18, 2018 8:03 am UTC

I've lost 2 flight thanks to Kiwi and had to book a hotel waiting for another flight that I paid by myself, of course. Altogether I've lost more than 500$.
Kiwi refunded me almost a quarter of this money.

DO NOT BOOK WITH THEM!

They didn't seem to care to much about the bills I've sent them for refund.

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Lindsay stilleno
Richlands, US
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Sep 05, 2018 4:50 pm UTC

Booked a flight with kiwi, they never ticketed our flight. They will not give us a refund, and dodge a refund when we bring it up. Kiwi.com will not allow us to speak with a supervisor or manager.

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Aslı Çelik Yaşın
Kissimmee, US
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Aug 21, 2018 5:15 am UTC

WARNING!DON'T LOOSE YOUR MONEY
I bought airplane tickets from Kıwı.com.But they didn't explain ticket is refundable or nonrefundable.So ı paid $ 1612 but when ı was cancelled my flight, returned $134 .a long time later(45 days)They say sorry often.But I lost my money .Nobody uses KIWI.com.

ComplaintsBoard
M
12:35 pm UTC

Kiwi.com flight tickets not received

I had made a booking on airindia flight 569 on 25th may departing at 6.20 am from chennai to reach bombay at 8.20am through skypickers.com
I have not received my e-ticket yet. Could you please check why I have not received it so far.
My details
Name: madhavi kumar
Age: 48 sex: f
Amount paid by citibank credit card on 10th april 2017 -$ 61
Please revert to me immediately on this matter at [protected]@hotmail.com or send an sms at [protected].
Thank you
Thank you

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S
11:35 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked my flight in skypicker online from kuala lumpur to dubai! Once the booking was made, they wrote me back to add additional payment cause the price online is higher and the flight is not available! They ask me for additional 86€, so that they will find another flight for me. I refused cause that's not actually my fault because that's is the price...

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