King & State review: Extended warranty

I would like to add that after contacting The Brick with my concern, King and State have called me with an update and I will receive further information by the end of this week regarding a possible resolution. I appreciate their response and will update when I hear back.

I live in a somewhat rural area and I believe part of the problem with my experience was a lack of qualified repair people for the type of dryer I bought. My frustration is in the amount of effort and follow-up required, but I suspect if I lived in a major centre that the entire process would likely have worked better.

That being said, King and State and The Brick have contacted me and offered a resolution that is in keeping with the terms of my warranty. I am in the final stages of the process and once the resolution is complete, I hope to close my complaint.

The fact that they seem to be pulling through for me now changes my opinion on both King and State as well as The Brick. Perhaps my experience was an outlier. I can only suggest that they should make sure a customer is not left on their own during the warranty repair process and should initiate follow-up when things aren't progressing as they should.