Replied
Online scam
JustAnswer says that they provide experts all over there site. They even claim on there site that 'Distinct from other answer sites on the web, our Experts are actually doctors, auto mechanics, veterinarians, CPAs, teachers, computer Experts, etc.'
This is an out and out lie to deceive people into paying money for questionable advice. JustAnswer does not ever certify that a so-called 'Expert' has any training in ANYTHING. There terms of service states,
'No Assurances Given From and No Reliance on Term 'Expert' Throughout this Site, certain terms, including 'Expert', 'Specialist', 'Consultant' or 'Advisor' may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that JustAnswer has not and cannot independently verify their qualifications. If you do not like any answer for any reason, your sole remedy is to disregard the answer and not pay for it. Notwithstanding the foregoing, JustAnswer reserves the right, but is not obligated, to remove any content that it believes violates any of these Terms, including, without limitation, any objectionable or personally identifiable information.'
They hide this in the middle of about 5 pages of legal ease. But all over their site they claim that 'their experts' can answer your questions, even stating, 'our Experts are actually doctors, auto mechanics, veterinarians, CPAs.'
More than likely that MD who is answering your question about your childs sickness, or CPA about your sensitive tax info, is an out of work cab driver from Yonkers, sitting in his underwear at 3am, 'googling' some so-called 'expert' answers.
JustAnswer.com doesn't have ANY oversight of their 'Experts' yet makes people believe than they do. Shame on them. Don't give them any of your hard earned money.
Andy Kurtzig, their founder and CEO is a scammer for perpetrating this deception and other posts all over the internet confirm this.
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can look into your account immediately.
All of the Experts on the site have had their credentials verified through third party verification services. I'm sorry to hear that the situation that you had did not work out as ideally as we would have hoped. I would be happy to review the account and the chat log to see what the issue may have been.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
Replied
Clogged kitchen sink
I contacted the above (info@justanswer.com) to find if if there was anything on the market that would unclog a stopped-up kitchen sink other than the standard Drano, Liquid Plumber, etc. because I tried everything I could purchase over-the-counter and nothing worked. I waited and waited for a reply to my question and nothing happened. I finally sent them an e-mail asking them to remove my question from their service and to refund the $9 they charged against my VISA card. Instead, they charged an additional $15 for my asking them to remove my question and refund my money! I couldn't believe it! They do not post a phone number or mailing address where I could contact them. Now I am stuck with no answer and a $24 charge against my VISA card. I must be a fool to trust a company like this on the internet.
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
After using the service on one (1) occasion, Nov. 24, 2025, I have been charged on successive times: Dec. 24 2025, Jan. 24 2026, Feb.24 2026, and March 24 2026. For a total of $276.00 CDN.
This is abusive, negligent. They should not be charging anything!
I paid $5.00 to any one legal question and they have charged me $40.00 twice already and I did not sign up for any more advice...I cannot find a way to stop this and get a refund...what do I do...?
I was trying to get some expert assistance with a SpyPoint Flex trail camera and was directed to Justanswer for payment. I was asked for $8 but was charged $54, then immediate cut off from communication. This happened at 2:15 pm, 2-Aug-2025. I would appreciate a refund of $54 because no service was provided.
I went to the Justanswer site and it said I could pay $5 for an answer. Next day I see that I was charged $30. This is a bad and deceptive site. This happened yesterday the 20th of December.
I had a just answer vet consultation 3 weeks ago... for £26... I have cancelled my just answer prescription but every 3 days they try and take £27 from my bank account... I WILL NEVER USE THEM AGAIN...SHAME ON YOU!
Don't give them your credit card! I canceled and they still charged me. When I called to point out the error they flat refused to refund me. I had to cancel my credit card :(
Just Answer has very deceptive signup practices. They tell you it will be only $1 to join and you can cancel any time. So they get your card. Then, they prompt you to ask a question and BURY in the Submit permission to charge you for a month. I cancelled immediately but they refused to refund). Stay clear.
Called for a mental health crisis, paid the $5 membership fee and $50 service fee for them to say Google mental health near me. Then when I try to call customer service, the person who I waited for never got on the phone , but I was directed to take a survey on the customer service call! Absolutely pathetic customer service.
Hi, the Just answer website homepage states a $2 sign up
' NZ$2. Cancel anytime' i was charged $90! This is false advertising and a breach of the consumer guarantees act. I wouldn't trust this service
On Feb. 5 I engaged with just answer online tech help. I was prompted to pay $2 for an online chat or $66 for a direct person session. I chose the online chat. However I have being billed for both.
Vet advice hurt my dog
Dr. Wade should not be offering advice on this website! The advice was absolutely wrong! My poor dog is now at the vets. She has been vomiting non-stop since 2 hours after giving the aspirin.
I am worried sick I may lose her. We are waiting for the blood work to come back to find out how bad it is. I will never trust anything I read on the internet again...
Dr. Wade (If he really is a doctor) told me to give my dog aspirin which can be lethal if combined with rimydyl... The drug I stated she was on. I was unaware of this fact and gave her the aspirin. Now she is critically ill.
=
Dear surfsista,
It is not uncommon for dogs to have pain at the injection site, it will usually subside in a day or 2 after getting the shots. Try to avoid petting or touching the injection areas. You could give a small dose of aspirin tonight if needed. For a small chihuahua I would give a 1/2 tablet of the 81 mg aspirin will a meal, not on an empty stomach. If the dog is restless with the vaccinations you could also give 1/4 to 1/2 tsp of liquid benadryl.
Hope you dog gets to feeling better soon.
=
Dear surfsista,
It could be any of the above. I would do the aspirin tonight and get her into the vet tomorrow to have her checked out unless it resolves with aspirin.
Best wishes,
Please press accept if you find my answer helpful. Feedback and bonuses for good work are always appreciated!
Thanks for the opportunity to help you!
=
I just gave less than a quarter of a 325mg regular strength aspirin. She weighs 9.5 lbs. I hope I did not give her too much? I gave her around 75mg. Is this too much for a 9.5 lb dog?
=
I just looked up rimadyl and aspirin it states you are not supposed to mix the two. See above where I gave her rimadyl about 3 hours ago. I just gave her aspirin with it... About 75mg.
I'm very worried I have overdosed her!
=
No response from dr. Wade
=
Just as a follow-up to anyone reading this website. I ended up calling the animal poison control hotline and it was a good thing I did.
Mixing rimadyl with aspirin is deadly. Not only that but I found out the rimadyl prescription was too high a dose for her and the aspirin I gave was too high as well...
The poison center instructed me to giver her 1/2 of a 10mg pepsid 2x a day for 5 days and 1 teaspoon of magnesium one time only. The vet told me to take her off all medicine except for the pepsid. If she shows signs of stomach problems (Not eating, vomiting, diarrhea) or has black tarry stools, she will need to see a vet right away. She will not be out of the woods for 3 long days. She may develop a serious ulcer from this mistake.
I feel so bad that I made this mistake! This is a very good example why you should not follow internet advice online! Had the vet who responded here actually read what I wrote above "I gave her a pain pill rimadyl and flagyl." he would not have instructed me to give her an aspirin!
I only pray she does not have damage to her stomach from this serious mistake.
This online service is majorly flawed, do not take any advice offered here...
=
Now my dog is at the vets undergoing tests for severe stomach distress. I'm worried sick.
As an update. Bella had many issues, not just the Rimadyl and Aspirin, although they were contributing factors.
After many tests and thousands of dollars later, it was determined that Bella had disc disease and required surgery. She is recovering and doing very well!
Still this was a lesson! Do be very careful taking any advice on the internet and do consult the animal poison control center
[protected] if you have questions about what to give your baby not the internet!
The complaint has been investigated and resolved to the customer’s satisfaction.
I wish to cancel my subscription to your service and have advised Capital Mastercard accordingly so no more payments must be taken from my credit card.
Alan Woolley
Card No [protected]
I have a $5. and a $35 charge on my Corporate Credit Card Account which I did not authorize. Please refund the amount.
Reference # [protected] [protected] $5.00
Reference #[protected] [protected] $35.00
Jerry Higginson
Greater Randolph Area Services Program Inc
210.658.6351
I asked just answer a simple question which was supposed to be free. you charged my Visa Card $29.00 and $5.00. Please remove these charges from my credit card immediately
I find that this company, having my credit card details, deducted $45.00 from that account, without any reason or me asking any question, legal or otherwise, and I want a refund.
I think I used Just Answer once and and paid for it. I never authorized recurring payments on my credit card ending in 0798. I want this stopped and refunded for October.
Sharon/Conrad January
i just checked my bank account, and saw a charge for this just answer co. I DID NOT sign up for this service!
I went on this site one time and just found out they are continuing to charge me. I have not been on this site any other time than the one time. I had asked a medical question and got the same answer(not even helpful) from the same doctor over and over again.
I am having monthly deductions of NZ$49 deducted from my Visa credit card account. I wish to cancel my membership and cease the charges to my account, effective immediately.
Membership: [protected]
Name: Tony Ussher
I was looking at my bank statement and saw that there was one fifteen dollar charge and one thirty dollar charge! Unbelievable
No authorisation has been given to take a membership fee of $62 from my visa account. One question was asked regarding health. I paid the $5 deposit, then a further $43. Did not even get a satisfactory answer, only an answer to call the doctor for another fee. I do not wish to use any further services from this company. Please refund my $62.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
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I have read through the comments in this Complaints board for JustAnswer and can say I am not surprised. JustAnswer does charge customer fees without their knowledge and the Terms of Service have purposely hidden clauses, policies and procedures.
Regarding the verification of experts, I am not so sure about anything JusAnswer does is aligned with standard hiring practices. Reading through the comments here and the questions answered on JustAnswer, I am not sure if any expert is an actual doctor. They mostly seem to be people from overseas with no medical license or certification (and likely zero medical training) in the USA. Licensed doctors in the USA cannot legally or ethically provide medical advice over the internet without a real doctor-patient relationship established. Even answering that someone will be “fine†is a form of medical care called reassurance—this is a type of patient care and management. I have had real US Board Certified doctors look over the answers on JustAnswer and they agreed that the experts answering medical questions were “highly suspect.†So the comment above by another poster about the doctor experts actually being out-of-work can drivers may not be so far off.
The class action lawsuit against JustAnswer linked above (on JUSTIA) is just the tip of the iceberg of every illegal and illegitimate business practice committed by JustAnswer!
This company are SCAMMERS! They gain access to your account or your cc and thought a 5€ consultation they start charging you for a membership that you did not sign for! Be very aware!
On the 31st of July I contacted one of their doctors for an online 5€ consultation, it was a quick and simple operation. I used my credit card. Then immediately on the 31st they charged me a further 6€. Now the 4th of August, they've made another charge for 29€ for a membership that I never signed up for and there will be another charge on the 4th of September. You are THIEVES and I will post my reviews on SM, Google and as much as possible. You are stealing money from my card. GIVE ME BACK MY MONEY AND ANSWER TO THE MESSAGE THAT I SENT YOU THOUGH YOUR PAGE. And to other consumers: *DO NOT USE THEIR SERVICES*, THEY ARE THIEVES and will steal money from your card or account through a 5€ consultation they will gain access and rob you of your money!
SPA
El 31 de julio contacté con uno de sus médicos por 5€, fue una consulta sencilla y rápida. Usé mi tarjeta de crédito. Luego inmediatamente el 31 me cobraron otros 6€ extra. Ahora el 4 de agosto me cobraron otro cargo de 29€ por una "membresÃa" a la que nunca me suscribà y habrá otro cargo el 4 de septiembre. Sois unos ladrones y publicaré mis opiniones en SM, Google y tanto como sea posible. Robasteis dinero de mi tarjeta. DAME MI DINERO Y RESPONDE EL MENSAJE QUE OS ENVÃO A TRAVÉS DE TU PAGINA
Y al resto de consumidores: *NO UTILICEN SUS SERVICIOS*, SON LADRONES y robarán dinero de su tarjeta o cuenta mediante una consulta de 5€ a la que tendrán acceso y robarán su dinero!
Hi. I just got a text that I subscribed to your monthly service. I DID NOT GIVE YOU PERMISSION TO CHARGE ME MONTHLY. I went on your site for just one question and paid $5, which I was suppose to get a refund back for and i didn't. Can you explain why your site scams people ? How dare you have my card information and randomly assume I want a subscription for you bogus service.
YOU BETTER DELETE MY CARD INFO FROM YOUR SYSTEM. If you don't, there WILL be consequences.
I signed up for the monthly service for $46 on May 2nd and less than 2 weeks later they canceled my membership claiming that was service rendered even though it had not been a month. They advertise ask any question anytime but secretly the limited to 16 questions Max and will cancel and ban you from their website otherwise. I disputed the issue on the better Business bureau since the emailing them directly was getting nowhere and they said on the BBB they would give me back my two weeks of service that was paid for but that was never done and now 6 weeks later they're charging my card again without any authorization and it's clearly not on a monthly schedule by an error since it's been 6 weeks and I have the emails for cancellation as proof and we'll be going through my credit card company. Shame on this scamming company.
Update: I filed a report to my bank when I saw a second charge weeks later from just answer. I am still banned from website and they lied to my bank about the circumstances and claimed that I cancelled my own membership. This is part of their scamming practice, if someone asks too many questions or has too many issues play me at least cancel your account and send you an e-mail to cover up the lie more. When I posted reviews online and to the Better Business Bureau they admitted that there's a fair Policy Act that they highly exercise and don't advertise and then of course what they do advertise is any question anytime. These people systematically steal money from people and use a bluff every time bedding on who's going to know how to return that money or get it back or who's going to let it go because they don't know their rights. It is beyond me a Better Business Bureau would give these people an A+ when they have literally thousands of unresolved complaints as well as thousands of others on Google or other social media platforms where they accept reviews for companies. A majority of those reviews are people being scammed out of their money. Completely misleading marketing on the website where are they charge people prior to the free trial being over and due to them being unaware of the charges in the first place they don't always catch those charges immediately, I saw a lady's review online where she had paid almost $400 by the time it was realized and they still refuse to give her anything on a refund.
Just an Answer pro: Beware it is fraud!
Beware! A Scam and a very successful scam. Charged a simple fee for one question, and then 3x34.00 euros deducted from my N26 account and now have had to spend 65.00 euros replacing the card so that this does not happen in the future. The whole thing is a deceitful scam. Don't bother reaching out to me... Just refund my 3x34 euros. Posted to Trust Pilot (France).
Date de l'expérience: 23 janvier 2022
I have been an expert on Just Answer for over 13 years.
Here is the truth about Just Answer.
1. They always grant refunds, if you simply click the refund link and ask for a refund. If you verbally harass the experts trying to help you and the customer service reps trying to grant your refund, and IGNORE the simple refund request link that I send you. You will not get a refund.
2. Many of the customers that come to Just Answer are there to scam the system. You KNOW you cannot get free help from real doctors, lawyers or Mechanics in person. But with Just Answer, people ask for help, know it costs money UP FRONT, then after a sometimes several hour long conversation, AFTER your question has been answered in detail. You THEN ask for a refund, and the company gives it to you every time.
In 13 years time, I have lost over 15% of my pay to refunds that occur sometimes YEARS after the fact. I literally have a refund come out of my pay from a client I helped 3 years prior.
Its not Just Answer that Scams YOU, its you the customer who more often then not Scam us experts by asking for help on a CLEARLY LABELED PAID HELP SITE, and then you only ask for a refund and start complaining about paying AFTER we help you.
Because if you asked for a REFUND before we started helping you, you wouldn't have gotten free help.
My time and expertise is not refundable. And all you people who are complaining about having to pay 1$ or 5$ for the trial membership and the complaining you were charged 40$ later on.
PLEASE go into any Mechanic shop, Laywer's Office, or computer repair shop. And then when you pay 100$ to 300$ for service, then come back and complain about the 5$ payment you paid at Just Answer, and then ultimately got refunded AFTER you received service.
And that is the True scam at Just Answer, the 20% of customers who constantly scam us out of our time and expertise, and only ask for refunds AFTER they received help.
I can understand completely the people who "think" they have reached a free help site, and then after they enter their credit card ( How on earth can you possibly claim you didn't know you were about to pay for help when you are asked for your Payment information?)
But realizing your made a mistake, you immediately ask for a refund. I have no issue with that. By all means, you deserve a refund.
But there will always be those people who go to a restaurant, sit down, order a meal, and then incessantly complain AFTER they eat the meal because they KNOW the manager will probably give them a refund.
Seriously. Don't be an online Karen. If you want a refund, ask for it BEFORE you have a three hour conversation.
And if you are complaining about paying anything under 50$ to talk to real, lifelong career professionals any time 24/7. Then you must be one of those same people who go out to eat and then leave a 1$ tip.
My 20 years of expertise and knowledge were not gained so that I could give away my time and expertise for free.
How about you go work for free, at whatever Job you do, and then you will have the right to complain about paying for help and assistance.
;)
https://law.justia.com/cases/california/court-of-appeal/2021/d077868.html
Might want to research the company you work with/for/as...there is NO HIDING from this court document!
You're right, nothing is really free in this world except kindness honesty a few other virtues. But at the end of the day customers deserve to know that they are actually going to be charged and that they have to take an action in order for their cards to discontinue those charges monthly. It is a clickbait setup that advertises that we only pay a dollar for one question and then after 5 days they charge your card $46 every month and many people are not aware of this because it's in the very tiny fine print of the terms and conditions when you do the $1 charge. It's extremely misleading and although I do agree that customers should not be able to contact you years later and get a refund that's absolutely absurd but customers a majority of the time are being sucked into a $1 fee only to find out they're being charged 46 times more. Not only that but when people request a refund they don't always get that refund and they have to fight their Banks and they have to file reports because I've seen thousands of cases where that is exactly what happened. You have a fair argument on your side when it comes to customers canceling getting refunds and Etc but a majority of these complaints are by people who are not aware that they were going to be charged monthly outstanding fees. There's a program that monitors people's usage like when they ask a question how many questions and of course it keeps record and documentation, what's beyond me is that they don't use the same program to confirm that someone only asked one question or that they didn't use the service for 6 months in a row and we're not aware that they were being charged in the first place. The guys above you are stuffing their faces with all of this dirty money they get to keep on default because they know the merchant account and financial system much better than most people and that in itself is an abusive power and privilege.
they get your credit card for $5.00, and you have joined whether you know in or not. I went to one lawyer they recommended, they did not have time for my case. I feel their business practice is a scam. did not know I had to cancel am out $240 and have nothing to show for it
If you don't use or need Just Answers services, after the 7 day trial, then you should not legally have to pay for them, even if you were unable to call their number to cancel within 7 days. In my case I was fighting for my life and had to leave to stay alive. They don't hear any case by case basis for granting refunds. They simply don't care about people. It's all about scamming you out of money.
If a policy is not customer friendly, safe or good for the customer then it should be amended or dropped. After all we customers are paying for them to be alive, food, housing, clothing. Customers are suppose to come first and they don't with Just Answer. The refund policies prove they don't care and are only out for financial profit for themselves, even if it is unfair to the customer. Bad business. I feel ripped off of my money for nothing. Why would I want to pay them, who have given me a hard time?
I wouldn't. I want a refund. Plain and simple. Rip off artists. Don't invest. Just Answer is a scam.
I prayed and God answered. After reading the other members comments I called Just Answer back and told them that they do and have refunded customers fees. After giving them my free legal advise they decided to give me a refund. Glad they "just answered".
Just Answer - this site is a fraud. Be very careful when you give your credit card details, they will double charge and mark it as 'recurring' expense and bill you till the card is replaced. Customer care is useless as they give a standard answer that one should be careful before signing up. Be very cautious, do not part with your credit details at this site, you'll regret.
VK.
I have been a certified Auto mechanic for over 35 years. I am an expert on Just Answer. No one can google accurate answers and be successful at satisfying customers without a lot of experience, knowledge and access to factory technical information. My name is Eric Remington I am an verified expert on the site. Before they verified me, they got all my background information from me, they called me and wanted to know about my college degree in auto technology info, my ASE certification license information and the owner of the shop(contact info) who I sold my auto repair business and prior to that, my employer info.
I have seen other experts who work alongside me and I can assure you they are real experts who provide real answers. So disregard the presumptuous naysayers...
Liar