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ID.me

www.id.me

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1.7

Overall customer rating from reviews and complaints

ID.me earns a 1.7-star rating from 45 reviews and 82 complaints, showing that the majority of users are dissatisfied with identity verification process.

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ID.me Complaints Page 5 of 5

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6:53 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

ID.me They will not help me to get unemployment

I have been dealing with them since I was laid off aug 3, i. Ve sent numerous emails to them about my account and no reply from them... They stated that I had 2 accounts and that is why my account was suspended, i've asked them to disable the other account and reactivate my account... No response at all... This is a horrible company, I need to file unemployment in pa

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Mark Bryant
US
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Mar 25, 2026 5:45 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

ID me is a failed log in security measure constantly asking for the same information already provided. Am going back to snail mail to obtain documents needed. The old login measures for SSA and VA worked just fine. I am sure these clowns at ID Me got a fat government contract so thy can collect peoples personal information.

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Iceman
Archdale, US
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Oct 07, 2025 1:54 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Completely nonresponsive. All I needed was to change an email address. The instructions are not clear and now I am locked out for 7 days with no way of accessing any information and no help or information on what to do next. No ticket number no phone no nothing. FUBAR.

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an.user
Decatur, US
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Mar 11, 2025 12:01 am UTC

You must use the site to access SSA and IRS. However, if you have any trouble, for example, inconsistencies between government data and ID.me, then they will quickly send you a useless email, but you'll never reach a human or resolve your issue.

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Tammy70s
Charlotte, US
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Jun 26, 2024 4:42 pm UTC

You people do not response and you have no phone number this online mess sucks not able to access my account because it says you all cannot identify my identity you ave my account under my daughter name

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uws
Sunnyvale, US
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Apr 01, 2024 4:43 am UTC

After logging in, if you click on one if their link, it logs you out. You have to go through 2 factor authentication once again.

My uploaded photos were rejected and I created a ticket - no resolution. I called, tried chat, emailed the two founders. No luck!

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Moose1989
Fort Wayne, US
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Feb 27, 2024 1:01 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

is there any other way to contact id put in 8 tickets no response

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Ronald Wu
Bowie, US
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Feb 12, 2024 2:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I want to reactivate my ID.me account and get a IP Pin.

ronaldhepy@gail.com.

please email me

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Sandra Smith Houle
Columbus, US
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Feb 12, 2024 6:01 pm UTC

Too difficult to follow… in and out of pages .. confusing

Doesn’t take photo and documents

Don’t get help

Frustrated

Easy to make mistakes but difficult to correct… no human to. Talk too

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Karen gerstung
Chicago, US
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Jan 29, 2024 12:05 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I can’t login it’s not letting me or letting me reset my pw I don’t have access to my email or my pw I forgot it and am unable to change the email it’s saying it already recognizes it

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Fredrick holliman
Jacksonville, US
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Dec 25, 2023 10:05 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I been be trying to access my account. I haven't used it in years and now I'm trying to file an unemployment claim I can't because ID me's system is way too complicated. My number is [protected]

Frequently asked questions (FAQ) about ID.me customer service
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What type of business entity is ID.me?

ID.me is a Corporation. A corporation is a legal entity created by individuals, stockholders, or shareholders, with the purpose of operating for profit. Corporations are allowed to enter into contracts, sue and be sued, own assets, remit federal and state taxes, and borrow money from financial institutions.

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  1. ID.me Contacts

  2. ID.me phone numbers
    Click up if you have successfully reached ID.me by calling +1 (703) 854-9821 phone number 663 663 users reported that they have successfully reached ID.me by calling +1 (703) 854-9821 phone number Click down if you have unsuccessfully reached ID.me by calling +1 (703) 854-9821 phone number 922 922 users reported that they have UNsuccessfully reached ID.me by calling +1 (703) 854-9821 phone number
  3. ID.me emails
  4. ID.me social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 15, 2026
ID.me Category
ID.me is ranked 1 among 3 companies in the Vacancies category