Latest Reviews and Complaints
We traveled 0.2 miles and the cost was $140.67. This seems high to me, Dec 2 to ER.
Dec 2nd at 8 PM. We traveled 0.2 miles, and the cost for 2 people was $140.67. This seems high to me. We needed a ride to the Emergency room at Halifax Hospital, which is a small hospital located only 0.2 miles from our residence. Is there a price list? We did not use the service on the way back because our son-in-law picked us up. We did not kniw our son-in-law would meet us at the hospital
Desired outcome: Responce.. Have sent several emails
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4 GoGoGrandparent Complaints
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No transparancy. Hidden fees. Deceptive reps. Too costly.
Sum it up like this. Signed up for this ride service. Wasn't told it was a recurring mnthly fee. Wasn't told about a $1 transaction fee for EVERY transaction. Claim fees are refunded; they aren't. They charge by the minute & miles. Then more "fees" and charges occur. The drivers aren't properly vetted. The dispatchers don't contact the drivers until the...
Read full complaintRideshare service
I cannot recommend this service. They left me waiting a numv=ber of times while they try to understand the request. Last nigh I spent almost 30 minutes waiting alone at an airport after nearly 24 hours of travel. I was tired and weak and vulnerable and their dispatcher was trying to find a "pin" to assign to a pick up. This wasn't the first time. You absolutely have to have the exact address for pick up and drop off. This is nearly impossible at airports where there is generally one address but not differnet addresses for pick up and drop off. They are unfamiliar with different areas of the country. And some of their dispatchers have heavy accents themselves. I don't understand their fee schedule either although I have asked for clarification. They definitly do not have my trust and I won't be using them again.
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The service was terrible
I had an appointment to see the surgeon on July 26, so I needed a wheelchair accessible van to get there. I had to subscribe to this service in the amount of $29.99 which I was told would be funded if I unsubscribed within 30-days. The service was terrible, so I requested a refund of $29.99 which I have not yet received. I was told it would take 10-15...
Read full complaint and 1 commentGoGoGrandparent complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 4 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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GoGoGrandparent Contacts
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GoGoGrandparent phone numbersClick up if you have successfully reached GoGoGrandparent by calling +1 (855) 464-6872 phone number 0 0 users reported that they have successfully reached GoGoGrandparent by calling +1 (855) 464-6872 phone number Click down if you have unsuccessfully reached GoGoGrandparent by calling +1 (855) 464-6872 phone number 0 0 users reported that they have UNsuccessfully reached GoGoGrandparent by calling +1 (855) 464-6872 phone numberClick up if you have successfully reached GoGoGrandparent by calling +1 (855) 970-9449 phone number 0 0 users reported that they have successfully reached GoGoGrandparent by calling +1 (855) 970-9449 phone number Click down if you have unsuccessfully reached GoGoGrandparent by calling +1 (855) 970-9449 phone number 0 0 users reported that they have UNsuccessfully reached GoGoGrandparent by calling +1 (855) 970-9449 phone number
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GoGoGrandparent emailssupport@gogograndparent.com100%Confidence score: 100%
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GoGoGrandparent address1600 Bryant St. No 410477, San Francisco, California, 94141, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 30, 2026
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