Giant Food / Giant of Maryland

I bought 3 packs of chuck eye steaks at the Clarksville MD store. I trimmed them of fat of which there was more than usual. I then ground them in my meat grinder, as I have done for years without a problem. However, after a few minutes of grinding, the grinder was clogged with sinew from the meat. This has never happened before. I have bought meat for making hamburger at Giant often and this has never happened before.
The meat that went through the grinder was unusable. It was laced with sinew and had a weird consistency unlike any meat I have ground. The cost of the three packages of chuck was $25. However, the cost is not the issue. Giant needs to change its practices and suppliers of chuck meat. This is just unacceptable.

Rx ordered Tuesday for Pickup Friday (due to not being in stock) was not ordered from distributor until Thursday. Thus was not ready for pickup Friday afternoon. I had to wait for it to be bottled. Clerk said "I have no idea why, I am not the pharmacist." Demanded a manager who was less than apologetic. She said she had no idea why the "OTHER" people let the order sit from Tuesday to Thursday. But it is not her fault.

I have been buying from this Pharmacy since 1974 and have have many examples of this attitude problem and failure to perform. (Store Number 117) Maybe I need to re-examine where I spend my money.

On 7/3 I was at store #0329 in Traville gateway plaza at 8:45am. No one was wiping down carts prior to people taking a cart, there were no disinfectant wipes inside the store to wipe your own cart. There was significant garbage on the ground outside the store where the carts are including inside the carts (residual flyers, plastic bags etc).

Was checking out and while I was loading my groceries in bags the cashier proceeded to checkout the next customer. No social distancing, no waiting for me to remove my items. This is the middle of a pandemic--all of the above is completely unacceptable. I mentioned the checkout incident to the manager but, feel that some serious re-education needs to occur. If I don't see improvement- My next step is the better business bureau. I am a physician and extremely disappointed at what I experienced--it puts many people at unnecessary risk if it continues!

Went in with a check and verified I could use with manager before shopping (only had photo of my ID) she said yes and so I shopped. After ringing all items, cashier said check is not acceptable neither is ID. Mgr didnt even acknowledge I asked and she answered. Not a sorry, can we hold the groceries or concert for anything. The management only acknowledged a regular customer prior to me. Rude, incompetent and racist. Never again will step foot in that Giant.

I was very disappointed the new mill
Station store has no benches inside the store that people could sit down for a few minutes to wait for people they came with that are still
Shopping or to just wait even for a ride. The griffs mill store had one bench inside to sit in near the exit door, the mill station store had plenty of room along the inside glass windows fir several benches! There's are a few benches outside of the store but are far from the exit and not protected from rain, The store had three tables near Starbucks not near exit to wait on after pay for food, I guess the store doesn't want older people that may need to sit down for a few minutes. I just don't know why no benches are in the store as the two stores that closed had them. It's not right

The Giant - Kitchen Bags (13 Gallon Capacity) have now had a defective manufacturing issue with the drawstring for months... when you try and pull the drawstring to tie up trash bag, it actually tears the top lining and does not allow the drawstring to tighten.

I have noticed this for months now, thinking it was just a mistake on the part of the machine, but it has been constant now every time I buy this brand! Usually, I am very happy with Giant products, but this is very frustrating to say the least... it obviously has something to do with the machine's alignment! Please fix it. Where is the quality control?

Again, could someone please look into this situation immediately... its definitely a manufacture defect in your plant's equipment!

Thank you!

Yesterday I went to Giant, 2145 York Rd, Lutherville-Timonium, MD 21093. I purchased some items to cook dinner. One item in particular that I had an issue with was Dole Spring Mix Salad. When I got home, I discovered that the salad had leaked brown juice into the market bag. I looked at the container and did not understand why. I slightly opened the container and the salad smelled rotten and spoiled, it was awful. So I had to leave back out of my home and go back to the store to return it. This was upsetting as it was a huge inconvenience. On top of that it is unsanitary. All products should be checked before going on the shelf.

Your website directs you to giant food stores for this product, but they do not have it anymore. What happened to it. I cannot find it anywhere. I have looked at several Giant stores, Walmart super centers. But none of these stores even has a place for them anymore! This is very aggravating, as we use it more than any other cheese. Has it been discontinued, or is there a major lack of communication happening between your company and retailers?

I visited the White Oak, Maryland Giant Food yesterday, Tuesday, Feb 27, 2018 in the evening just to pick up a few items. I was very disappointed in the appearance of the store itself and also the bathroom facilities. It's obvious that management does not consider this a priority for that first impression lasting impression concept. This store has not always looked the way that it does. The outside appearance of the store could also use some attention; there are carts blocking the entrance and trash just kind of thrown about by patrons who could care less but it just doesn't look good and gives the appearance of a not so clean store. Giant has been in this area for a number of years and has not always looked the way that it does now.

Mr. Izzy, the founder of Giant Foods Store took pride in the way that his stores looked at all times and although he is no longer around and the stores are operated under different management, perhaps take a lesson from the past.

Signed,

A concerned customer

Costumer service doesn't send my messages to the manager, I've called seven times and they won't even ask for my number so the manager can call me back. "What about a better place to shop, a better place to work"? This ridiculous, and strongly unprofessional, I feel this giant 249, is very, very poor about their costumer service. They should be up for review. They need to do their job, not just answer the phone just to "take a message", they gotta actually pass it on. Bad customer service