Genially Creators Reviews 2026

Latest Reviews and Complaints

DebAngel of US

Sep 08, 2023 1:12 pm UTC

Verified customer

New complaint

Featured review

Genially Can't close my account/cancel my subscription

An employee of my company used a company credit card to subscribe to Genially several years ago. That employee left our company without canceling the subscription. Genially provides no way to cancel the subscription except from inside the account. I have full access to the former employee's email account so I could log in as them and use the "forgot...

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How responsive is Genially's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

How do content creators rate Genially?

Genially’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of content creators are dissatisfied with interactive media creations.

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Genially has received 1 complaints on ComplaintsBoard. The first reported case, Can't close my account/cancel my subscription, was published on Sep 8, 2023, and the most recent complaint, Can't close my account/cancel my subscription, was posted on Sep 8, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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