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Freewallet review: Freewallet

G
Author of the review
12:47 am UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

They stole all of the contents of my wallet. I was never legally notified of any change in terms of service and they began charging a criminally large inactivity fee of $50 a month. They didn’t notify me of any transactions in my wallet. My wallet security was set to notify for all transactions.

The last email I received from the company was in 2021. It appears they started stealing funds in 2024.

Claimed loss: $750

Desired outcome: Replace my funds

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Freewallet response
Mar 26, 2026 4:22 am UTC
Freewallet customer support contacts
Address

Malta, IL, 60150, US

Website

freewallet.org

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Hello, in accordance with our Terms of Use, a monthly fee applies to accounts that remain inactive for more than 6 months or are undergoing verification. We have checked your account details and can confirm that all fees were charged in line with these rules.
Please note that all relevant information regarding our service policies and fees is clearly outlined in our Terms and Conditions, which are available on our website.
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This complaint has been resolved automatically due to user's inactivity.

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    Malta, Illinois, 60150, United States
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  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 07, 2026
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Freewallet Category
Freewallet is ranked 45 among 183 companies in the Cryptocurrency category
#43 E*Trade Financial E*Trade Financial #44 Goldline International Goldline International #45 Freewallet Freewallet #46 Transamerica Retirement Solutions Transamerica Retirement Solutions #47 CoinZoom CoinZoom

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