Fashion Furniture

Purchased a $7500 3-piece couch. The recliner on the couch was defective a week after delivery. The mechanism was making loud noises and the whole couch was jerking while reclining. That was in October 2023. Management just updated me stating repairs will not happen until mid Feb 2024. Thats 4 months after I notified them that I am unable to use the recliner! They refused to accept a return or refund because it is past their 7-day return policy. But, the product was defective! The quality they promised before signing and the quality of the product the consumers receive is not the same. This couch was subpar at most. Even the battery pack i bought for $250 was defective and dead after 3 charging cycles and they did not want to exchange or refund! Very frustrating experience especially we got those couches for the holidays and none of my visitors was able to use the recliner! Dealing with the manager Andy was a nightmare as well. He basically talked like reading a script on how they help their customers but they can't control what happens at the manufacturer side. Well, let them know that the couches they manufacture are defective and to allow return of such defective items. Please save yourself some stress and stay away from Fashion Furniture. Nothing good will come out of your buying experience with them!

We purchased a loveseat and matching sofa at Fashion Furniture in Fresno, CA. Some months after the purchase the recliner would not function and the dye was fading. The loveseat was replaced at no cost. Just after the one year period ended the loveseat began to fade. We contacted the store and were told that there was nothing they could do. A few months later one of the recliner connections broke and again the store was contacted. We were told they would give us the name and phone number of a repair service, but it would be at our expense. We had the repair work done and paid for the parts and service. We are at a point where the loveseat looks so bad and our even our guest have made coments. The sofa also has areas where the dye is failing. The fading is not nearly as sever because it is used much less. I would be more than happy to send photos if needed. What are my options?
I would think that you would do something to honor my faith in your product and uphold your standards for quaility.