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Etihad Airways review: Chauffeur service/poor customer service

Sean Lambert of US

Apr 06, 2026 5:24 pm UTC

Verified customer

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Bought an upgrade to business class on 2/4/26 and was told it included a chauffeur. The ticket and the details on the website confirmed this (evidence uploaded) but I could not book it online. When I called to complain, I was told it was my mistake and there would be no chauffeur. They kept telling me I had an economy ticket, when I did not, and then they said that when you buy an upgrade you don't get a chauffeur. This was not what I was told when i bought the ticket and I was told on their system that I would get one. My ticket clearly states "Business deluxe" which is entiteled to a chauffeur. The ticket cost Â£3000 and the taxi is about Â£30. They are prepared to lose my custom over this because they cannot admit they should hnour promises.

Claimed loss: Chauffeur plus time on phone - 2 hours -

Desired outcome: chauffeur and cash compensation for wasting my time and saying their mistake was my mistake and my problem. I would also like an apology.

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Etihad Airways response

Apr 11, 2026 9:56 am UTC

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

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Hi Sean. We are sorry to hear about your experience. Please complete our feedback form at https://www.etihad.com/en-ae/help/share-feedback allowing our guest relations team to investigate what happened and get back to you. Thank you. *Ann

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Etihad Airways Contacts

Etihad Airways phone numbers

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Philippines

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Etihad Airways emails

socialmedia@etihad.ae

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Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

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