Endurance Auto Warranty Company are frauds. They hide behind emails and they do not communicate well. I hold policy # (EVPU6280158) with Endurance. I wrote them to appeal a recent denial of my claim regarding my 2009 Outlander.
I was informed by then that my claim was denied due to the less likely probability of the issue not falling within the recommended threshold and being slightly outside the 145-mile waiting period (pre-existing condition). The denial was also based on the assertion that it was too soon for the issue not to be deemed a preexisting condition, particularly not of a catastrophic failure. When you call like an adult and attempt to communicate, they talk to you and never put anything in writing. They are extremely rude and there representatives lack integrity. Furthermore they know nothing about cars, but pretend like they do. They attempt to tell you about a catastrophic failure, however, they don't have a mechanics background.
I have been a satisfied owner of my vehicle, and encountering no problems since its purchase. As soon as I noticed an issue, I promptly took the vehicle to a reputable repair shop (Aamco), emphasizing my dedication to maintaining the car and addressing any concerns promptly. Soon as I did that Edurance shown me their true colors. They denied my calm and laugh in my face. Furthermore, they have a arbitration, reconciliation, or mediation agreement in your contract.
They tell you if you have a disagreement to file for that, however when you file they leave you on the shelf! They don't even talk to you. Please be careful before dealing with these people they are not honest people.
Desired outcome: My car repaired
We have had the Endurance policy for about a year on a 2014 Chrysler Town and Country , we had one claim that was about $3200. The car went to the dealer for a engine tapping noise which would be about $2500, the claim was denied because we exceeded our liability. When we called on the policy we spoke to three different people, not one of them said there was a limit for claims. All of these warranty companies as SCAMS. This includes Car Shield. They have their commercials that claim they will cover engines into the 10's of thousands, DO NOT believe it