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I went to Dunkin Donuts at Trieble Amelie, Milton and ordered 3 lbs of coffee. I did not receive it. I called today to follow up to get refunded and was told I would have to wait 2-3 business days for an answer. I told them I wanted to speak to the supervisor and she was not available and she would contact me. I told the person I wanted to talk to someone above his supervisor and he told me that was the best he could do and after I preceded to say I wanted to speak with someone today and he hung up on me. I again called the number again and ask the person to speak with a supervisor and again not available. I proceeded to tell her that I wanted to speak to someone right now. She then proceeded to state the same thing again and hung up on me. I then called a different number and was advised the same thing all over $19.99. Your customer service is awful and I will be taking my years of drinking coffee and want all my money refunded to my Apple Card. I will not be drinking Dunkin’ Donuts coffee again
Desired outcome: Money returned. I am very upset now. You have lost my business. I don’t know if you could do anything to keep my business.
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You tried to approach issues correctly, but they were not cooperative. This appears to be a common problem with Dunkin doughnuts state wide. They have poorly trained staffers and have now customer resolution experience.
My wife and I stopped to get coffee and doughnuts in Tennessee. The doughnut tasted stale /old and the coffee was lukewarm, the employee at the window was rude. When my asked why the coffee was lukewarm after just a few minutes, the manager’s response was “when you put 6 creamers in a hot coffee, what do you expect “. That was not only an inappropriate response coming from a manager but also show lack of conflict resolution. Instead of saying, I am sorry about the coffee, can heat it up again or get you a fresh coffee? I left a message for the operation manager to call me, he did not. I am offended and too have a health concern for their food services. It’s just a shame.